Troubleshooting

This chapter contains the following sections:

Troubleshooting Cisco UCS Director Connectivity

    Step 1   Ensure Cisco UCS Director services are active.
    Check Do the following:

    Cisco UCS Director Virtual Machine (VM)

    Ensure that there is sufficient resource reservation. For more information, see the System Requirements section.

    Cisco UCS Director appliance

    Access the appliance using Secure Shell (SSH) and the shelladmin user. Ensure that all the services are running (including the database). If services are not running, restart the services and wait a few minutes before accessing Cisco UCS Director through the web interface.

    Step 2   Ensure that the IP address of Cisco UCS Director can be pinged over the network.
    Check Do the following:

    Cisco UCS Director network configuration

    Log into vCenter and check the network configuration of the Cisco UCS Director virtual appliance and its connectivity.

    Port group and management network

    Ping the port group and management network.

    Cisco UCS Director VM

    Ensure that the Connect check box is checked in the VM.

    Step 3   Ensure that Cisco UCS Director can be accessed through a web browser. If you cannot access Cisco UCS Director, do the following:
    Note    Wait for the Cisco UCS Director appliance and services to become available before connecting to Cisco UCS Director. This may take a few minutes.

    Check Do the following:

    Web browser cache

    Clear the web browser cache before accessing Cisco UCS Director through the web.

    Web browser version

    Use the recommended browser version and flash version.

    Step 4   Ensure that Cisco UCS Director is able to reach all of the hardware and software.
    Step 5   Ensure that Cisco UCS Director is on the same interface as Cisco UCS Director Bare Metal Agent.

    Troubleshooting Cisco UCS Director Bare Metal Agent Connectivity

      Step 1   Ensure that the DHCP service (daemon) is active.
      Check Do the following:

      DHCP server

      Use the following command:

      /etc/init.d/dhcp status

      Note    If the status is down, restart the DHCP server.

      Step 2   Ensure that the status of Cisco UCS Director Bare Metal Agent network services is active.
      Check Do the following:

      Cisco UCS Director Bare Metal Agent

      Use the following command:

      ps -ef | grep java

      Note   

      Entering the above command should have three Java processes display. If not, restart the services and recheck to make sure all of them are active.

      /opt/infra/stopInfraAll.sh

      /opt/infra/startInfraAll.sh

      Step 3   Ensure Cisco UCS Director Bare Metal Agent can ping the Cisco UCS Director Bare Metal Agent IP address. If not, check the connectivity through the network configuration of the Cisco UCS Director Bare Metal Agent appliance using vCenter.
      Step 4   Ensure that Cisco UCS Director Bare Metal Agent can ping the management and blade server network.
      Check Do the following:

      DHCP server

      Ensure that the DHCP server that is running on the Cisco UCS Director Bare Metal Agent provides DHCP functionality for bare metal provisioning. The Cisco UCS Director Bare Metal Agent should be on the same network or interface as the manager so that it can provide Preboot Execution Environment (PXE) functionality without problems.

      Ensure there are no DHCP servers available in the same network as the Cisco UCS Director Bare Metal Agent.