New Hardware and Software Features
TCS 7.1 M3/M4/BE7K/Third Party OVA Specifications
12v CPU (4 Virtual Sockets 3cores per socket)
Note TCS 7.1, VM is supported on Cisco UCS M3, M4 hardware and any Third Party hardware with minimum above specified resources available.
Upgrade TCS 7.0 to 7.1
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Note 3rd transcoding engine will be available only with the above specified OVA specification for TCS 7.1.
Step 1 Increase resources on VM from 8 cores to 12 cores.
Step 1 Upgrade TCS to 7.1 without changing resources.
Content Server Compatibility Matrix
Table 2 Cisco MXE 3500 and Content Server Software Compatibility
- Audio only recording with SIP is not supported in TCS 7.1.
- Pin protected End point playback does not work with SIP.
- If you change the domain name of a third-generation Content Server and then run Windows Server Backup , the system could return this error message: “ The Block Level Backup Engine Service has been disabled. Enable the service and then restart Windows Server Backup”.
– The workaround is to start the Windows service called Virtual Disk, and then launch Windows Server Backup. If starting the Virtual Disk service does not resolve the issue, you should uninstall and reinstall the Windows Server Backup feature. (CSCuo29694)
To play WMV and QuickTime recordings, the Content Server site must be added to the compatibility view list as shown in Figure 1.
- WMV Recordings may not be viewable in the content editor.
- After playing a WMV recording on Firefox, the following error might appear and Firefox stops responding: “ Microsoft Windows Media Player Firefox plugin may be busy or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete. Continue or Stop Plugin? ”.
- Use IE10 or IE11
- Use HTTP instead of HTTPS. For more information about installing the required plugin, see
https://support.mozilla.org/en-US/kb/play-windows-media-files-in-firefox?esab=a&s=Windows+Media+Player&r=2&as=s
- Using IE 11 and Silverlight 5.1 plug-in, user can able to play the recording without any issues.
- The recording can be played using FireFox with Windows Media Player plug-in by selecting other formats options in the player window without any issues.
- Using FireFox 3.5x and Silverlight 5.1 plugin, user can able to play the recording without any issues.
Figure 1 Compatibility View Setting
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List of the supported playback formats with HTTPS.
Open Caveats
Guidelines and Prerequisites
Before you begin, observe these guidelines and prerequisites:
- You must have an administrator privileges to perform a software installation.
- You should down load Release 7.1 software from Cisco.com before you begin the installation procedure.
- Release 7.1 software cannot be installed on first- or second-generation Content Server hardware, if you attempt to run the 7.1 installer, It will fail.
- Release7.1 software can be installed on Third-generation content Server hardware as VM.
- You can use the Content Server serial number to identify the server hardware version. In the web UI go to Management > Diagnostics > Server overview . You can also check the serial number label on the top right front of the Content Server. These are the device serial number formats:
– Fourth-generation serial number: 49A4xxxx
– Third-generation serial number: 49A3xxxx
– Second-generation serial number: 49A2xxxx
– First-generation serial number: 49A0xxxx
Using the server logs to help solve a problem
You can use the server logs to produce debugging information to assist customer support in solving issues. From the Management tab, go to Diagnostics > Server logs to access the Content Server logs.
If you experience any problems when configuring or using the Content Server, consult the online help for an explanation of how individual features and settings work. Also, see the Cisco TelePresence Content Server Administration and User Guide for this release on Cisco.com.
When contacting Cisco for support, make sure that you have this information:
- The serial number and product model number of the server
- The software build number, which can be found on the product user interface
- Your contact email address or telephone number
- A full description of the problem
http://www.cisco.com/en/US/products/ps10493/tsd_products_support_series_home.html
http://www.cisco.com/en/US/products/ps12130/products_installation_and_configuration_guides_list.html
Information About Accessibility and Cisco Products
For information about the accessibility of this product, contact the Cisco accessibility team at accessibility@cisco.com.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
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