Cisco TelePresence Content Server Release 7.1 Release Notes

Published:

 

New Hardware and Software Features

New Software Features

1. Three Parallel Transcoders:

4. Smart Card support:

TCS 7.1 M3/M4/BE7K/Third Party OVA Specifications

12v CPU (4 Virtual Sockets 3cores per socket)

RAM

8 GB

Hard Disk

550 GB HDD

Note TCS 7.1, VM is supported on Cisco UCS M3, M4 hardware and any Third Party hardware with minimum above specified resources available.

UCS

C220 M3

CPU

2 Virtual CPU

RAM

4 GB

Hyper Threading

Disabled

Note This hardware specifications for TCS as VM on BE6K hardware.

HP

Machine Model No

ProLiant ML350p Gen8

CPU Cores

6 CPUs x 2.094 GHz

Processor Type

Intel(R) CPU E5-2620 v2 @ 2.10GHz

RAM

8 GB

Hard Disk

Upgrade TCS 7.0 to 7.1


Note 3rd transcoding engine will be available only with the above specified OVA specification for TCS 7.1.



Step 1 Increase resources on VM from 8 cores to 12 cores.

Step 2 Upgrade TCS to 7.1

  • 3 Parallel transcoder will be available.

Method 2


Step 1 Upgrade TCS to 7.1 without changing resources.

  • 2 Parallel transcoder will be available

Step 2 Increase resources on VM from 8 cores to 12 cores.

Step 3 Run TCS repair.

  • 3 Parallel transcoder will be available.

Content Server Compatibility Matrix

.

Table 1 Cisco Show and Share and Content Server Software Compatibility

Software Version
Show and Share 5.2.1
Show and Share 5.2.2
Show and Share 5.2.3
Show and Share 5.3 and 5.3 Patch 1
Show and Share 5.5

Content Server 7.1

N

N

Y

Y

Y

 

Table 2 Cisco MXE 3500 and Content Server Software Compatibility

Software Version
MXE 3.2
MXE 3.3
MXE 3.5

Content Server 7.1

N

Y

 

Table 3 VBrick and Content Server Software Compatibility

Software Version
VBrick 7.4
VBrick 7.5

Content Server 7.1

N

Y

  • Audio only recording with SIP is not supported in TCS 7.1.
  • Pin protected End point playback does not work with SIP.
  • If you change the domain name of a third-generation Content Server and then run Windows Server Backup , the system could return this error message: “ The Block Level Backup Engine Service has been disabled. Enable the service and then restart Windows Server Backup”.

– The workaround is to start the Windows service called Virtual Disk, and then launch Windows Server Backup. If starting the Virtual Disk service does not resolve the issue, you should uninstall and reinstall the Windows Server Backup feature. (CSCuo29694)

Browser Issues

Browser
Issue
Workaround

IE 11

  • WMV and QuickTime recordings may not play in IE 11

To play WMV and QuickTime recordings, the Content Server site must be added to the compatibility view list as shown in Figure 1.

  • WMV Recordings may not be viewable in the content editor.
  • After playing a WMV recording on Firefox, the following error might appear and Firefox stops responding: “ Microsoft Windows Media Player Firefox plugin may be busy or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete. Continue or Stop Plugin? ”.

There are no workarounds.

  • When using Windows Media player with Firefox in HTTPS mode, the system could return this error message even if you have installed the required plugin “ Windows Media player is not installed on your computer. To play Windows Media in Firefox, you need to install a special plugin ”.
  • Use IE10 or IE11
  • Use HTTP instead of HTTPS. For more information about installing the required plugin, see

https://support.mozilla.org/en-US/kb/play-windows-media-files-in-firefox?esab=a&s=Windows+Media+Player&r=2&as=s

  • Sometimes IIS transcoded recording shows blank playback
  • Using IE 11 and Silverlight 5.1 plug-in, user can able to play the recording without any issues.
  • The recording can be played using FireFox with Windows Media Player plug-in by selecting other formats options in the player window without any issues.
  • Using FireFox 3.5x and Silverlight 5.1 plugin, user can able to play the recording without any issues.

Figure 1 Compatibility View Setting

 

List of the supported playback formats with HTTPS.

 

Table 5 Supported HTTPS Playback Formats

Protocol
Format
Stream
Server
Supported

HTTPS

WMV

Live

WMS

No

HTTPS

WMV

VoD

WMS

No

HTTPS

WMV

VoD

IIS

Yes

HTTPS

MP4 Flash

Live

Wowza

Yes

HTTPS

MP4 Flash

VoD

IIS

No

HTTPS

MP4 Flash

VoD

Wowza

TCS Platform
Browsers
Silver Light

Content Server 7.1

Mozilla Firefox 38, 39

5.1

Internet Explorer 10, 11, Mozilla Firefox 42, 43

5.1

Open Caveats

There is no Open Caveat for Content Server Release 7.1.

Table 6 Content Server Release 7.1 Resolved Caveats

Reference ID
Summary

CSCuw58716

Several Third Party Software Packages Need Upgrades

CSCux08817

TCS call not connected after enabling advanced H.323 setting

CSCux29023

TCS has misleading dialing information for a SIP configured systems

CSCux24552

TCS Send email to play recording with server IP address and not Hostname

CSCux40581

TCS sends wrong info in the email for recording to play from endpoint

CSCux16926

Deleting system alias from gui does not delete in database.

CSCuv94731

Recordings are not getting joined in Content Editor

CSCux81707

Vulnerabilities in FLEX SDK

Guidelines and Prerequisites

Before you begin, observe these guidelines and prerequisites:

  • You must have an administrator privileges to perform a software installation.
  • You should down load Release 7.1 software from Cisco.com before you begin the installation procedure.
  • Release 7.1 software cannot be installed on first- or second-generation Content Server hardware, if you attempt to run the 7.1 installer, It will fail.
  • Release7.1 software can be installed on Third-generation content Server hardware as VM.
  • You can use the Content Server serial number to identify the server hardware version. In the web UI go to Management > Diagnostics > Server overview . You can also check the serial number label on the top right front of the Content Server. These are the device serial number formats:

– Fourth-generation serial number: 49A4xxxx

– Third-generation serial number: 49A3xxxx

– Second-generation serial number: 49A2xxxx

– First-generation serial number: 49A0xxxx

 

Using the server logs to help solve a problem

You can use the server logs to produce debugging information to assist customer support in solving issues. From the Management tab, go to Diagnostics > Server logs to access the Content Server logs.

Getting more help

If you experience any problems when configuring or using the Content Server, consult the online help for an explanation of how individual features and settings work. Also, see the Cisco TelePresence Content Server Administration and User Guide for this release on Cisco.com.

When contacting Cisco for support, make sure that you have this information:

  • The serial number and product model number of the server
  • The software build number, which can be found on the product user interface
  • Your contact email address or telephone number
  • A full description of the problem
  • Cisco UCS C220 Documentation

http://www.cisco.com/en/US/products/ps10493/tsd_products_support_series_home.html

  • Cisco Capture Transform Share Documentation

http://www.cisco.com/en/US/products/ps12130/products_installation_and_configuration_guides_list.html

Information About Accessibility and Cisco Products

For information about the accessibility of this product, contact the Cisco accessibility team at accessibility@cisco.com.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html

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This document is to be used in conjunction with the documents listed in the “Related Documentation” section.