Guest

Cisco TelePresence Server

Conference not working on the TelePresence Server

My conference is not working on the Telepresence Server. Any suggestions?

There may be many reasons for this. Please check the following before calling Customer support:

  • Your product is activated. Check whether it has lost its activation key by going to Configuration > Upgrade. If the activation key is not shown, re-enter it. If it is displayed, contact Cisco customer support.
  • The status of Telepresence Server: go to Telepresence Servers and check that the Status of the appropriate Telepresence Server is "OK"
  • The status of conference: go to Conferences and check that the status of the appropriate conference is either Active or Enabled.
  • The Telepresence Server is registered with the gatekeeper if endpoints are dialing using an H.323 ID or E.164 number: go to Status and check the H.323 gatekeeper status
  • The Telepresence Server is registered with the SIP registrar if endpoints are dialing using a SIP URI number: go to Status and check the SIP registrar status
  • The network port is enabled: go to Network > Services and check that Incoming H.323, Incoming SIP (TCP) and Incoming Encrypted SIP (TLS) are selected.

This article applies to the following products:

  • Cisco Telepresence Servers

June 22nd, 2011TAA_KB_353