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Cisco TelePresence IP Gateway Series

Dialling the Cisco TelePresence IP Gateway

How do I dial the Cisco TelePresence IP Gateway?

Depending on how the IP gateway has been configured, there are a number of different ways to dial the IP gateway, and to call endpoints or other services via the IP gateway.

Dialing the IP gateway by IP address

Depending on the configuration of the unit, you might be allowed to dial the IP gateway using its IP address. You will be connected to either an auto attendant menu or the operator.

Dialing the IP gateway by E.164 number or prefix

Depending on the configuration of the unit, you might be allowed to dial an E.164 number or prefix. In this scenario, for H.323 callers there will be a gatekeeper and for SIP callers there will be a registrar.

Depending on the configuration of your unit, dialing an E.164 number might connect you to an auto attendant menu or the operator; it could also connect you directly to an endpoint, a video conference or to another service on the network.

Dialing by IP address and extension

Depending on the configuration of your unit, you might be allowed to dial a combination of an IP address or domain name and E.164 number or extension. Depending on the configuration of your unit, dialing a combination of an IP address and E.164 number (or extension) might connect you to an auto attendant menu or the operator; it could also connect you directly to an endpoint, a video conference or to another service on the network.

  • SIP: On SIP phones to dial a combination of IP address/domain name and E.164 number or extension, you will use the following syntax:
    <xxxx>@<IP address/domain name of IP gateway>
    For example, to dial 4545 on a IP gateway with an IP address of 10.10.10.12, you will dial:
    4545@10.10.10.12
  • H.323: Refer to your endpoint documentation for information about how to dial a combination of E.164 number and IP address/domain name. On some endpoints, you can use the following syntax:
    <IP address/domain name>##<number>
    For example, to dial 4545 on a IP gateway with a domain name of operator.uk.tandberg.com, you will dial:
    operator.uk.tandberg.com##4545
    On other endpoints, you might be able to use the following synax:
    <xxxx>@<IP address/domain name of the Cisco TelePresence IP GW>
Using the auto attendant

Depending on the configuration of your unit, when you connect to the IP gateway you might see an on screen menu known as an auto attendant. An auto attendant can present you with a series of options. These options could include the ability to dial a number, view a video, make a selection from an address book, and speak to an operator.

You can use either Far-End Camera Control (FECC) or Dual Tone Multi Frequency (DTMF) tones to navigate the auto attendant. DTMF is the default mechanism for navigating the auto attendant; to enable FECC, refer to your endpoint's documentation.

Use the navigation keys to scroll through menu options:

  • for FECC, enable FECC on your endpoint and use the up, down, left, and right keys
  • for DTMF tones, use the number key that corresponds to the menu item you require
Dialing in the auto attendant

Depending on the configuration of your unit (see above), you might be allowed to dial E.164 numbers in the auto attendant: dial a number and press #.

You might be allowed to dial IP addresses in the auto attendant. If so, use the key pad to enter the address, replacing the dots with stars (asterisks). When you enter the third star of an IP address, the IP gateway will recognize that an IP address is being entered and automatically convert the stars to dots. Remember to press # (pound/hash) when you have finished typing the IP address.

If you are allowed to dial IP addresses with extensions, you can dial extensions in the following way: enter the IP address (replacing dots with stars), and append the IP address with two stars (asterisks) followed by the extension number and then press # (pound/hash).

For example to to dial extension 654 on 10.2.11.12, dial:

10*2*11*12**654#

Note that in this way, you might also be able to connect to conferences on an MCU. For example by dialing the IP address of the MCU followed by the ID of a conference on that MCU. For example to dial into conference with ID: 1234 on MCU with IP address: 10.12.136.12, dial:

10*12*136*12**1234#


Using an address book

When you choose to use an address book as a method for finding the person to whom you want to speak, you will use the number keypad (or Far End Camera Control) to select from the available entries. Where there are multiple entries on multiple pages, use the following keypad controls to navigate around the address book:

  • # (hash pound) to go to the next page
  • * (star/asterisk) to return to the previous page
  • 0 (zero) to return to the top of the address book menu

To search in an address book:

  1. Use the number keypad to select the address book you require.
  2. Press 1 to search the address book:
  3. You can search the address book using 'multi-tap text entry mode'. This means that you must press a key multiple times to access the list of letters on that key. For instance, pressing the "2" key once displays an "a", twice displays a "b", and three times displays a "c". To enter a space, use the '1' key. Multi-tap text entry mode is the default method for searching an address book
  4. You can also use 'predictive text entry mode'. This means that for each letter in the name for which you are searching, you simply press the number corresponding to the letter and, as long as the name exists in the address book, the IP gateway will find the entry. When using predictive text entry mode, you must leave out any punctuation and spaces; for example, John Smith is 564676484
  5. When you have found the address book entry that you want, press 0 to access DTMF selection mode and then press the number that corresponds to the option you require.
Dialing the operator

Depending on the configuration of the unit, there might be an operator with whom you can talk. The operator has the ability to transfer your call for you. There may be a quick-dial route to connecting to the operator and the operator might be an option on the auto attendant.

Using playback controls when you are watching a video on the IP gateway

Depending on the configuration of the unit, you might be able to choose a video to watch.

This article applies to the following products:

  • Cisco TelePresence IP GW 3500 / MSE IPGW blade

July 6th, 2011 TAA_KB_138