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Cisco TelePresence Advanced Media Gateway Series

Calls via the AM gateway to or from Communicator for Mac may have poor audio

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Some calls through an AM gateway have poor audio quality to and from Communicator for Mac clients

In some Mac-based scenarios HD video can consume too much CPU on the Mac. This can lead to poor audio quality to and from the Communicator for Mac client.

Version 1.1 and later of the Cisco TelePresence Advanced Media Gateway provides an option to restrict Communicator for Mac clients to sending VGA video only (they can still receive HD). By reducing the CPU load on the Mac this minimizes the chances of degraded audio quality for the Communicator for Mac clients.

To turn on this option, go to Settings > System settings and check the Limit transmitted video from Communicator for Mac clients to VGA check box.

This article applies to the following products:

  • Cisco TelePresence Advanced Media Gateway 3600

November 1st, 2011 TAA_KB_683