Guest

Cisco TelePresence Advanced Media Gateway Series

Calls via the AM Gateway fail to connect or are dropped with TLS

When using TLS, calls via the AM gateway either fail to connect, or are dropped after a very short time

On the AM Gateway VCS, go to VCS Configuration > Calls. Ensure that the Call routed mode is set to Always. This will ensure that the Lync/OCS server will only receive SIP signalling from this Cisco VCS, which it has configured as a trusted host.

This article applies to the following products:

  • Cisco TelePresence Advanced Media Gateway 3600

July 6th, 2011TAA_KB_641