Cisco TelePresence System User Guide (CTS 1.9)

Meeting Alerts (CTS-Manager Only)

Note You see the meeting alerts only when you are using Cisco TelePresence Manager (CTS-Manager) as the meeting control system. These alerts and timers are not used when using the Cisco TelePresence Management Suite (TMS).

A meeting alert is displayed on the phone screen to help participants end meetings on time. The following are examples of meeting alerts that you might see on your CTS Cisco Unified IP Phone:

• Upcoming Meeting Alert
• Meeting Scheduled to End in 10 Minutes Alert
• Meeting Scheduled to End in 10 Minutes and Upcoming Meeting Warning
• Meeting Scheduled to End in 2 Minutes Alert
• No Participants Present Alert
• Unknown Number Alert
• Peripheral Resolution Alert
• Troubleshooting in Progress Alert

Upcoming Meeting Alert

If you have Cisco TelePresence Manager, you may receive the Upcoming Meeting alert, as shown in Figure 10-1. In this example the number “11507” represents the meeting room in this example. The number “22605” represents the Cisco TelePresence room that you are dialing to.

Touch Dismiss to close the alert screen.

Figure 10-1 Upcoming Meeting Alert

Meeting Scheduled to End in 10 Minutes Alert

Figure 10-2 shows the Meeting Scheduled to End in 10 Minutes alert. Touch Dismiss to close the alert screen.

See Cisco TelePresence System On-Screen Icons and Messages for information about meeting schedule main display screen icons.

Figure 10-2 Meeting Scheduled to End in 10 Minutes Alert

Meeting Scheduled to End in 10 Minutes and Upcoming Meeting Warning

Figure 10-3 shows the Meeting Scheduled to End in 10 Minutes and Upcoming Meeting Warning alert. Touch Dismiss to close the alert screen.

Figure 10-3 Meeting Scheduled to End in 10 Minutes and Upcoming Meeting Warning

Meeting Scheduled to End in 2 Minutes Alert

Figure 10-4 shows the Meeting Scheduled to End in 2 Minutes alert. Touch Dismiss to close the alert screen.

Figure 10-4 Meeting Scheduled to End in 2 Minutes Alert

No Participants Present Alert

Figure 10-5 shows the No Participants Present alert. Touch Dismiss to close the alert screen.

Figure 10-5 No Participants Present Alert

Unknown Number Alert

The Unknown Number message displays when a CTS endpoint with a hidden remote number joins the call.

Figure 10-6 Unknown Number

Peripheral Resolution Alert

Any peripheral, such as a laptop, must be set to display in 1024 x 768 resolution. The Peripheral Resolution alert screen appears if you connect a peripheral device to the Video Graphics Array (VGA) cable with a resolution other than 1024 x 768, as shown in Figure 10-7.

If you see this alert appear on your phone screen:

Step 1 Unplug the peripheral from the VGA cable.

Step 2 Touch Dismiss to close the alert screen.

Step 3 Reset the resolution on your peripheral device.

Step 4 Reconnect the peripheral device.

Figure 10-7 Peripheral Resolution Alert

Troubleshooting in Progress Alert

The Troubleshooting in Progress alert screen appears on your Cisco Unified IP Phone display when the Cisco TelePresence Administrator is troubleshooting your CTS, as shown in Figure 10-8.

Tip You can touch the Override softkey to stop any troubleshooting operation. Once you touch the Override softkey your Cisco Unified IP Phone operates in normal mode: You can start a conference call and remote participants can initiate a call.

Figure 10-8 Troubleshooting Alert

Error Messages

This section contains the following error and status message information:

• Meeting Cannot Be Started
• Meeting Is Outside the Start Window
• System Error
• Call Connection Status
• Peripheral Status
• Network Congestion Screen

Meeting Cannot Be Started

If you have Cisco TelePresence Manager, the No Dial Number Provided message is displayed when a meeting is scheduled without the phone number of the meeting room, as shown in Figure 10-9. To start the meeting again:

Step 1 Touch the Back softkey to return to the previous screen.

Step 2 Contact the Live Desk or your system administrator to reschedule the meeting with the required meeting room phone number.

Figure 10-9 Meeting Error: No Calling Phone Number

Meeting Is Outside the Start Window

If you have Cisco TelePresence Manager, the Meeting Error: Meeting Outside Start Window message is displayed when you try to initiate a meeting before the scheduled start time, as shown in Figure 10-10.

Tip Ask your Cisco TelePresence Manager administrator how far in advance you can initiate a meeting connection.

Figure 10-10 Meeting Error: Meeting Outside Start Window

System Error

The System Error message is displayed when the Cisco Unified CM connection is lost, as shown in Figure 10-11. To reestablish connection with Cisco Unified CM:

Step 1 Touch the Update softkey.

Step 2 You can also call the Live Desk or Cisco TelePresence System administrator for assistance.

Figure 10-11 Not Registered With Cisco Unified Communications Manager

System Status Indicators

This section describes the following system status tools:

• Call Connection Status
• Peripheral Status

Call Connection Status

The Status softkey is available while you are in a call. Touch the Status softkey to see a report summarizing the quality of the call connection, as shown in Figure 10-12 and Figure 10-13.

CTS software monitors the connection quality. Connection quality is rated either good, marginal, or poor. When the CTS software detects reduced connection quality, an icon is displayed on the main display screen. When connection quality reaches the poor state, the call is terminated.

See Call Connection Status for information about corresponding icons that appear on the main display screen.

Figure 10-12 Cisco TelePresence Call Status

Figure 10-13 Conference Call Status for the Audio-Only Phone Number

Peripheral Status

The Periph softkey is available on the Call Connection Status screen and the System Information screen. The Peripheral Status includes information about cameras, main screen displays, the projector, and the document camera, as shown in Figure 10-14.

Figure 10-14 Peripheral Status

Tip If you are using the CTS 1300, three camera check-marks will appear and no Document Camera will be present.

System Information Messages

This section describes the following system information messages:

• Network Congestion Screen

Network Congestion Screen

The CTS software monitors the network connection and when network congestion is detected, a message appears on the main display screen and the phone, as shown in Figure 10-15.

To resolve network congestion issues:

Step 1 Touch the EndCall softkey to end the call,

Step 2 Initiate the call again.

Step 3 If the network congestion message reappears, contact your or system administrator.

See Call Connection Status for information about network congestion display screen icons. See also CTS Main Display On-Screen Messages.

Figure 10-15 Network Congestion

Maintenance Messages

To manage maintenance messages, simply follow the on-screen instructions. The phone screen will return to its normal idle state shortly after displaying these messages. If any problems occur during the maintenance time frame, contact your system administrator.

This section contains the following maintenance message information:

• Upgrade Messages
• Reset Messages
• Starting Call Services Message

Upgrade Messages

A peripheral upgrade is performed when new software is applied to the Cisco TelePresence System. While the Cisco TelePresence peripherals (meeting equipment such as a camera or display) are being upgraded, you will see status messages on the phone screen. The following status types can be reported for each peripheral:

• Up to date
• Required
• In progress
• Upgraded
• Failed

Figure 10-16 and Figure 10-17 show example upgrade in-progress and upgrade completed messages.

Figure 10-16 Maintenance Message: Peripheral Upgrade in Progress

Figure 10-17 Maintenance Message: Peripheral Upgrade Completed

Reset Messages

The system resets automatically following an upgrade. Figure 10-18 contains an example system reset phone screen message.

Figure 10-18 Maintenance Message: Cisco TelePresence System Resetting

Starting Call Services Message

When the system has passed all upgrade checks, a message similar to the example shown in Figure 10-19 appears.

Figure 10-19 Maintenance Message: Starting Call Services

Additional Phone Screen Messages

Table 10-1 describes meeting status information messages that appear on the main display screen. These messages appear while the screen is dark (not showing video meeting images).

CTS Main Display Screen Icons and Animations

This chapter contains the following system information icons that may be displayed on the Cisco TelePresence System (CTS) main display screen

• Meeting Timer Icons (CTS-Manager Only)
• Call Connection Status Bars
• System Information Icons
• Main Display Screen Animations
• Maintenance Icons

Meeting Timer Icons (CTS-Manager Only)

Note You see the meeting timers only when you are using Cisco TelePresence Manager (CTS-Manager) as the meeting control system. These alerts and timers are not used when using the Cisco TelePresence Management Suite (TMS).

A meeting alert is displayed on the main display screen to help participants end meetings on time. Table 10-2 describes display screen meeting alert icons.

Table 10-2 Meeting Timer Icons

Icon	Description
2-Minute Alert	Amount of time left in the scheduled meeting. Appears two minutes before the end of a meeting. A red slash appears across the stopwatch icon to indicate that the meeting is ending.
10-Minute Alert	Amount of time left in the scheduled meeting. Appears ten minutes before the end of a meeting.
30-Minute Meeting Extension	Appears when the Meeting Extension feature is used. Indicates that the meeting has been extended for an extra 30 minutes. See Extending Your Meeting for more information.
60-Minute Meeting Extension	Appears when the Meeting Extension feature is used. Indicates that the meeting has been extended for an extra 60 minutes. See Extending Your Meeting for more information.

Call Connection Status Bars

The CTS software monitors the connection quality. Connection quality is rated either good, marginal, or poor. When the CTS software detects reduced connection quality, an icon is displayed on the main display screen. When connection quality reaches the poor state, the call is terminated.

Table 10-3 describes main display screen call connection status icons.

Table 10-3 Call Connection Network Status Bars

Status Bars	Description
Five Bars—Lowest Resolution of Received HD Streams is 1080p and the received presentation has no loss above 2%.	Describes the lowest resolution of all received high-definition (HD) streams and the highest percentage of packet loss of all received HD streams, affecting how the received presentation is rendered. Also indicates the quality of the presentation display. Range is 1 to 5 bars. Connection Quality The receiving video quality is either: Poor—Call will be dropped Good—Call is connected The call connection status bars appear in the top right corner of the center main display screen. When a call is terminated due to network issues such as packet loss, a text message is displayed on the phone instead on the main display, indicating what the problem is, what the system is doing to correct the problem, and what you can do.
Four Bars—Lowest Resolution of Received HD Streams is 720p and the received presentation has no loss above 2%.
Three Bars—Lowest Resolution of Received HD Streams is Common Intermediate Format (CIF) and the received presentation has no loss above 2%.
Two Bars—Highest Percentage Packet Loss is above the 1% Warning Threshold. Or The received presentation has loss between 2% and 10%.
One Bar—Highest Percentage Packet Loss is above the 10% Error Threshold Or The received presentation has loss above 10%.

System Information Icons

Table 10-4 describes system information icons.

Table 10-4 System Information Icons

Icon	Description
Satellite	Displays when the network that is used for Cisco TelePresence includes a satellite hop so the latency will be much higher. Few installations use satellite; this is primarily for military and mobile situations.
Non-Secure Call	Displays at the start of a call if the call is not secured and the “Show Insecure Icon On call Start” box is checked in Cisco Unified CM. Also displayed after a Hold/Resume regardless whether the “Show Insecure Icon On call Start” box is checked in Cisco Unified CM.
Secured Call	Displays at the start of a call or after a Hold/Resume if the security level is secured.
Call on Hold	Displays when no video is shown.
Microphone Mute	Displays when you press the Mute button on the microphone or touch the Mute soft-key on the phone.
Headset	Indicates that the headset is in use.

Main Display Screen Animations

Table 10-5 describes animations that may appear on the main display screen. When an action is selected on the phone or on the Cisco TelePresence System (CTS), an animated icon appears on the main display screen and changes to show the selected action status.

Table 10-5 Main Display Screen Animations

Animation		Description
Microphone Unmuted	Microphone Muted	Red bar appears over Microphone icon. Displays when you press the Mute button on the microphone or touch the Mute soft-key on the phone.
Presentation Not Shared		Shows the sharing status of your meeting presentation with VGA detected. To initiate sharing, do the following on the room phone: 1. Touch Share to share VGA or document camera input (Sharing On). 2. Touch Dismiss to turn off sharing (Sharing Off).
Projector warming up		Projector for your CTS 3x00 Series transitions from off to on to indicate when the projector is warming up (off or on state).
Call on Hold		Hold icon transitions from solid color as the user goes on hold.

Maintenance Icons

Table 10-6 describes main display screen icons that may appear if your system requires maintenance.

Table 10-6 Maintenance Icons

Icon	Description
Bulb Icon	Indicates that the projector lamp on your CTS 3x00 Series needs to be replaced.

CTS Main Display On-Screen Messages

Table 10-7 describes meeting status information messages that appear on the main display screen. These messages appear while the screen is dark (not showing video meeting images).