Administration Guide for Cisco TelePresence Software Release 1.9

Call Control Device Information

• Cisco TelePresence Touch 12 Requirements
• Cisco Unified IP Phone Requirements

Cisco Unified IP Phone Requirements

Each Cisco TelePresence/IP phone combination takes 11 units of the Unified CM unit license:

• 5 units for the Cisco Unified IP Phone 7970/7975
• 6 units for the Cisco TelePresence unit.
• CTS and the Cisco Unified IP Phone are both configured in Unified CM as a shared line.

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Note For all SCCP and SIP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or a later release, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your Cisco Unified IP Phone to version 8.5(3) or a later release.

See the Installation Notes section of the Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP) for download instructions.

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Configure the Cisco Unified IP phone as follows:

1. If option 150 of DHCP is enabled—Alternative TFTP=NO

2. If you use manual entry—Alternative TFTP=YES

For more information about the Cisco Unified IP Phone 7970/7975 series, refer to the
Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_maintenance_guides_list.html

CTS Assembly and Wiring Guidelines

Make sure your CTS is properly assembled and wired according to the guidelines in the Cisco TelePresence System assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your system on Cisco.com:

• Support > Product Support > TelePresence > TelePresence Immersive Endpoints

– Cisco TelePresence System 3200 Series

– Cisco TelePresence System 3000 Series

– Cisco TelePresence System 1300 Series

– Cisco TelePresence System T Series

• Support > Product Support > TelePresence > TelePresence Personal Endpoints > TelePresence Office

– Cisco TelePresence System 1100

– Cisco TelePresence System 1000

– Cisco TelePresence System 500 Series

• Support > Product Support > TelePresence > Cisco TelePresence Touch

– Cisco TelePresence Touch for C Series

– Cisco TelePresence Touch 12

CTS Software Download Support

Make sure you have downloaded supported CTS software. Navigate to your CTS device on Cisco.com.

Step 1 Navigate to your device:

• Product Support > TelePresence > TelePresence Immersive Endpoints

– Cisco TelePresence System 3200 Series

– Cisco TelePresence System 3000 Series

– Cisco TelePresence System 1300 Series

– Cisco TelePresence System T Series

• Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office

– Cisco TelePresence System 1100

– Cisco TelePresence System 1000

– Cisco TelePresence System 500 Series

• Support > Product Support > TelePresence > Cisco TelePresence Touch

– Cisco TelePresence Touch for C Series

– Cisco TelePresence Touch 12

For example:

Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.9.1.1(2)

Step 2 Select software and choose whether to download now or add it to your cart. For example:

CTS.1-9-0-1-2R-K9.P1.sbn
Release Date: 09/MAY/2012
Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300, CTS3000, CTS3010, CTS3200 and CTS3210
Size: 45240.42 KB (46326180 bytes)

CTS Upgrade Order

Cisco recommends that you upgrade software for your Cisco TelePresence System and peripherals in the following order:

1. Unified CM

2. CTS endpoints

3. Cisco TelePresence Multipoint Switch (CTMS)

4. CTS-Manager

See the following documentation for support information:

• Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
• Cisco TelePresence System Administration Guide
• Cisco TelePresence Multipoint Switch Administration Guide
• Cisco TelePresence Manager Administration and Installation Guide

DHCP Connectivity Requirements

Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses DHCP by default.

Laptop Screen Resolution Recommendation

For best results, Cisco recommends that you change your laptop screen resolution to 1024 x 768.

MAC Address Availability

Make sure the MAC address of the device you are installing is known or available:

• The MAC address comprises a unique 12-character hexadecimal number that identifies a Cisco Unified IP phone or other hardware device.
• Locate the MAC address number on a label on the back of the Cisco TelePresence system primary codec (for example, 000B6A409C405). Unified CM makes the MAC address a required field for Cisco Unified IP phone device configuration.

The MAC address is also displayed on the CTS main display screen during boot-up.

Note When entering the MAC address in Unified CM fields, do not use spaces or dashes, and do not include any other characters that may precede the MAC address on the label.

Network Time Protocol (NTP) Requirements

NTP is required to synchronize the clocks on Cisco IP telephony servers. NTP must be configured properly to ensure that calendar events appear as expected.

See Table 1-5 in Chapter 1, “Configuring the Cisco TelePresence System” for more information about configuring NTP and other CTS system settings.

Unified Communications Manager and MIDlets Download Support

Make sure that Unified CM is running and is using supported software for your release. For complete Cisco TelePresence software compatibility information, see the software support matrix on the Cisco TelePresence Administration Software page at the following URL:

http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html

Note To enable all available features on your CTS Cisco Unified IP phone, you must download and configure MIDlets. The supported MIDlet version is embedded in the software files that are available when you click Download Software on the Cisco Unified Communications Manager Support page at the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Or navigate to Products > Voice and Unified Communications > IP Telephony > Call Control > Cisco Unified Communications Manager (CallManager) > Cisco Unified Communications Manager Version x.x > Unified Communications Manager/CallManager Device Packages.

Check the following:

• The Cisco TelePresence device name in Cisco Unified CM follows the following format: The characters “SEP” followed by the device MAC address. Assign the hostname so that it is resolvable by Domain Name System (DNS), for example:

MAC address: “ 00:0D:D1:23:45:A1 “

Cisco TelePresence Host Name: “ SEP000DD12345A1 “

Note DNS (domain) is optional.

Unified Communications Manager and COP File Download Support

See Managing Cisco Options Package (COP) Files on the Cisco TelePresence System in the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

Web Browser Support

Cisco administration interfaces are supported on Internet Explorer (IE) version 6 (recommended).