About This Manual
Welcome to the command line interface (CLI) documentation for Release 3 of the Cisco MGX™ 8950, Cisco MGX™ 8850, and Cisco MGX™ 8830 wide area routing switches. In particular, the command descriptions in this reference apply to the CLI on the PXM45 and PXM1E. For command descriptions related to other products, see the tables in the section, "Related Documentation," in this preface.
This chapter discusses:
•
Objectives
•Audience
•Organization
•Related Documentation
•Conventions
•Obtaining Documentation
•Obtaining Technical Assistance
Objectives
This publication provides instructions for using commands on the CLI of the PXM45/B or PXM1E running in a Cisco MGX 8850, MGX 8950, or MGX 8830 switch.
Audience
The Cisco Command Line Interface (CLI) lets you control the network from a level somewhat below that provided by Cisco WAN Manager. This document helps network designers and operators to set up, manage, and troubleshoot networks.
Organization
Chapter 1 is an introduction to the CLI commands.
Chapter 2 is an alphabetical listing of the CLI commands, including command descriptions, syntax, parameter descriptions, related commands, attributes, and examples.
Related Documentation
The following Cisco publications contain additional information related to the operation of this product and associated equipment in a Cisco WAN switching network.
Cisco WAN Manager Release 11
The product documentation for the Cisco WAN Manager (CWM) network management system for Release 11 is listed in Table 1.
Table 1 Cisco WAN Manager Release 11 Documentation
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Cisco WAN Manager Installation Guide for Solaris 7, Release 11 DOC-7813567= |
Provides procedures for installing Release 11 of the CWM network management system and Release 5.4 of CiscoView on a Solaris 7 platform. |
Cisco WAN Manager Installation Guide for Solaris 8, Release 11 DOC-7814230= |
Provides procedures for installing Release 11 of the CWM network management system and Release 5.4 of CiscoView on a Solaris 8 platform. |
Cisco WAN Manager User's Guide, Release 11 DOC-7813568= |
Describes how to use the CWM Release 11 software, which consists of user applications and tools for network management, connection management, network configuration, statistics collection, and security management. |
Cisco WAN Manager SNMP Service Agent, Release 11 DOC-7813569= |
Provides information about the CWM Simple Network Management Protocol Service Agent, an optional adjunct to CWM that is used for managing Cisco WAN switches using SNMP. |
Cisco WAN Manager Database Interface Guide, Release 11 DOC-7813542= |
Provides information about accessing the CWM Informix OnLine database that is used to store information about the network elements. |
Cisco MGX 8850 (PXM45) Multiservice Switch Release 3
The product documentation for the installation and operation of the MGX 8850 Multiservice Switch for Release 3 is listed in Table 2.
Table 2 Cisco MGX 8850 (PXM45) Release 3 Documentation
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Cisco MGX 8850 (PXM45 and PXM1E) Hardware Installation Guide, Release 3 DOC-7814250= |
Describes how to install the Cisco MGX 8850 multiservice switch. This guide explains what the switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8850 switch uses either a PXM45 or a PXM1E controller card and provides support for both broadband and narrow band service modules. |
Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Command Reference, Release 3 DOC-7814789= |
Describes the PXM commands that are available on the CLI1 of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches. |
Cisco MGX 8850 (PXM45) and MGX 8950 Software Configuration Guide, Release 3 DOC-7814788= |
Describes how to configure the Cisco MGX 8850 (PXM45) and the Cisco MGX 8950 switches with a PXM45 controller to operate as ATM edge or core switches. This guide also provides some operation and maintenance procedures. |
Cisco SNMP Reference for MGX 8850 (PXM45 and PXM1E), MGX 8950, and MGX 8830, Release 3 DOC-7814747= |
Provides information on all supported MIB2 objects, support restrictions, and traps for AXSM, AXSM-E, SRM-3T3, SRME, FRSM12, PXM45, PXM1E, RPM-PR, and RPM-XF. |
Cisco Frame Relay Software Configuration Guide and Command Reference for the MGX 8850 FRSM12 Card, Release 3 DOC-7810327= |
Describes how to use the high-speed Frame Relay (FRSM-12-T3E3) commands that are available in the CLI of the Cisco MGX 8850 (PXM45) switch. |
Cisco AXSM Software Configuration Guide and Command Reference for MGX 8850 (PXM45) and MGX 8950, Release 3 DOC-7814257= |
This guide explains how to configure the AXSM cards for operation and a command reference that describes the AXSM commands in detail. The AXSM cards covered in this manual are the AXSM/A, AXSM/B, AXSM-E, and AXSM-32-T1E1-E. |
Cisco MGX and SES PNNI Network Planning Guide DOC-7813543= |
Provides guidelines for planning a PNNI network that uses the Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and the Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES3 for PNNI route processing. |
Cisco MGX Route Processor Module (RPM-XF) Installation and Configuration Guide, Release 3 OL-2768-01 (online only) |
Describes how to install and configure the Cisco MGX Route Processor Module (RPM-XF) in the Cisco MGX 8850 Release 3 switch. Also provides site preparation, troubleshooting, maintenance, cable and connector specifications, and basic Cisco IOS configuration information. |
Cisco VISM Installation and Configuration Guide, Release 3 OL-2521-01 |
Describes how to install and configure VISM4 in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 3 switches. Also provides troubleshooting, maintenance, cable and connector specifications, and Cisco CLI command configuration information. |
Release Notes for Cisco Voice Interworking Service Module Release 3.1 OL-2785-01 |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches DOC-7814790= |
Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. |
Cisco MGX 8850 (PXM1E) Multiservice Switch Release 3
The product documentation for the installation and operation of the Cisco MGX 8850 (PXM1E) Multiservice Switch Release 3 is listed in Table 3.
Table 3 Cisco MGX 8850 (PXM1E) Release 3 Documentation
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Cisco MGX 8850 (PXM45 and PXM1E) Hardware Installation Guide, Release 3 DOC-7814250= |
Describes how to install the Cisco MGX 8850 routing switch. This documentation explains what the switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8850 switch uses either a PXM45 or a PXM1E controller card and provides support for both broadband and narrow band service modules. |
Cisco MGX 8850 (PXM1E) and MGX 8830 Software Configuration Guide, Release 3 DOC-7814248= |
Describes how to configure the Cisco MGX 8850 (PXM1E) and the Cisco MGX 8830 switches with PXM1E controller cards to operate as ATM edge switches. This guide also provides some operation and maintenance procedures. |
Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Command Reference, Release 3 DOC-7814789= |
Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches. |
Cisco SNMP Reference for MGX 8850 (PXM45 and PXM1E), MGX 8950, and MGX 8830, Release 3 DOC-7814747= |
Provides information on all supported MIB objects, support restrictions, and traps for AXSM, AXSM-E, SRM-3T3, SRME, FRSM12, PXM45, PXM1E, RPM-PR, and RPM-XF. |
Cisco Frame Relay Software Configuration Guide and Command Reference for MGX Switches (PXM1E) DOC-7814255= |
Provides software configuration procedures for provisioning connections and managing the FRSM cards supported in this release. Also provides command descriptions for all FRSM commands. |
Cisco AUSM Software Configuration Guide and Command Reference for MGX 8850 (PXM1E) and MGX 8830, Release 3 DOC-7814254= |
Provides software configuration procedures for provisioning connections and managing the AUSM cards supported in this release. Also provides command descriptions for all AUSM commands. |
Cisco CESM Software Configuration Guide and Command Reference for MGX 8850 (PXM1E) and MGX 8830, Release 3 DOC-7814256= |
Provides software configuration procedures for provisioning connections and managing the CESM cards supported in this release. Also provides command descriptions for all CESM commands. |
Cisco MGX and SES PNNI Network Planning Guide DOC-7813543= |
Provides guidelines for planning a PNNI network that uses Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing. |
Cisco MGX Route Processor Module (RPM-XF) Installation and Configuration Guide, Release 3 OL-2768-01 (online only) |
Describes how to install and configure the Cisco MGX Route Processor Module (RPM-XF) in the Cisco MGX 8850 Release 3 switch. Also provides site preparation, troubleshooting, maintenance, cable and connector specifications, and basic Cisco IOS configuration information. |
Cisco VISM Installation and Configuration Guide, Release 3.0 OL-2521-01 |
Describes how to install and configure VISM in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 3 switches. Also provides troubleshooting, maintenance, cable and connector specifications, and Cisco CLI command configuration information. |
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches DOC-7814790= |
Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. |
Cisco MGX 8950 Multiservice Switch Release 3
The product documentation for the installation and operation of the MGX 8950 Multiservice Switch for Release 3 is listed in Table 4.
Table 4 Cisco MGX 8950 Switch Release 3 Documentation
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Cisco MGX 8950 Hardware Installation Guide, Release 3 DOC-7814147= |
Describes how to install the Cisco MGX 8950 core switch. This documentation explains what the switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8950 switch uses a PXM45/B controller card and provides support for broadband service modules. |
Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Command Reference, Release 3 DOC-7814789= |
Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches. |
Cisco MGX 8850 (PXM45) and MGX 8950 Software Configuration Guide, Release 3 DOC-7814788= |
Describes how to configure the Cisco MGX 8850 (PXM45) and the Cisco MGX 8950 switches with a PXM45 controller to operate as ATM edge or core switches. This guide also provides some operation and maintenance procedures. |
Cisco AXSM Software Configuration Guide and Command Reference for MGX 8850 (PXM45) and MGX 8950, Release 3 DOC-7814257= |
This guide explains how to configure the AXSM cards for operation and a command reference that describes the AXSM commands in detail. The AXSM cards covered in this manual are the AXSM/A, AXSM/B, AXSM-E, and AXSM-32-T1E1-E. |
Cisco SNMP Reference for MGX 8850 (PXM45 and PXM1E), MGX 8950, and MGX 8830, Release 3 DOC-7814747= |
Provides information on all supported MIB objects, support restrictions, and traps for AXSM, AXSM-E, SRM-3T3, SRME, FRSM12, PXM45, PXM1E, RPM-PR, and RPM-XF. |
Cisco MGX and SES PNNI Network Planning Guide DOC-7813543= |
Provides guidelines for planning a PNNI network that uses the Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and the Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing. |
Cisco MGX Route Processor Module (RPM-XF) Installation and Configuration Guide, Release 3 OL-2768-01 (online only) |
Describes how to install and configure the Cisco MGX Route Processor Module (RPM-XF) in the Cisco MGX 8850 Release 3 switch. Also provides site preparation, troubleshooting, maintenance, cable and connector specifications, and basic Cisco IOS configuration information. |
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches DOC-7814790= |
Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. |
Service Expansion Shelf PNNI Controller Release 3
The product documentation for the installation and operation of the Service Expansion Shelf (SES) PNNI Controller is listed in Table 5.
Table 5 SES PNNI Controller Release 3 Documentation
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Cisco SES PNNI Controller Software Configuration Guide, Release 3 DOC-7814258= |
Describes how to configure, operate, and maintain the SES PNNI Controller. |
Cisco SES PNNI Controller Command Reference, Release 3 DOC-7814260= |
Provides a description of the commands used to configure and operate the SES PNNI Controller. |
Cisco MGX and SES PNNI Network Planning Guide DOC-7813543= |
Provides guidelines for planning a PNNI network that uses the Cisco MGX 8850 (PXM45 and PXM1E), Cisco MGX 8950, and the Cisco BPX 8600 switches. When connected to a PNNI network, each Cisco BPX 8600 series switch requires an SES for PNNI route processing. |
Cisco MGX 8830 Multiservice Switch Release 3
The product documentation for the installation and operation of the MGX 8830 Multiservice Switch Release 3 is listed in Table 6.
Table 6 Cisco MGX 8830 Release 3 Documentation
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Cisco MGX 8830 Hardware Installation Guide, Release 3 DOC-7814547= |
Describes how to install the Cisco MGX 8830 edge switch. This documentation explains what the switch does and covers site preparation, grounding, safety, card installation, and cabling. The Cisco MGX 8830 switch uses a PXM1E controller card and provides PNNI support for narrow band service modules. |
Cisco MGX 8850 (PXM1E) and MGX 8830 Software Configuration Guide, Release 3 DOC-7814248= |
Describes how to configure the Cisco MGX 8850 (PXM1E) and the Cisco MGX 8830 switches with PXM1E controller cards to operate as ATM edge switches. This guide also provides some operation and maintenance procedures. |
Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Command Reference, Release 3 DOC-7814789= |
Describes the PXM commands that are available on the CLI of the Cisco MGX 8830, Cisco MGX 8850, and Cisco MGX 8950 switches. |
Cisco SNMP Reference for MGX 8850 (PXM45 and PXM1E), MGX 8950, and MGX 8830, Release 3 DOC-7814747= |
Provides information on all supported MIB objects, support restrictions, and traps for AXSM, AXSM-E, SRM-3T3, SRME, FRSM12, PXM45, PXM1E, RPM-PR, and RPM-XF. |
Cisco AUSM Software Configuration Guide and Command Reference for MGX 8850 (PXM1E) and MGX 8830, Release 3 DOC-7814254= |
Provides software configuration procedures for provisioning connections and managing the AUSM cards supported in this release. Also provides command descriptions for all AUSM commands. |
Cisco CESM Software Configuration Guide and Command Reference for MGX 8850 (PXM1E) and MGX 8830, Release 3 DOC-7814256= |
Provides software configuration procedures for provisioning connections and managing the CESM cards supported in this release. Also provides command descriptions for all CESM commands. |
Cisco Frame Relay Software Configuration Guide and Command Reference for MGX Switches (PXM1E) DOC-7814255= |
Provides software configuration procedures for provisioning connections and managing the FRSM cards supported in this release. Also provides command descriptions for all FRSM commands. |
Cisco VISM Installation and Configuration Guide, Release 3.0 OL-2521-01 |
Describes how to install and configure VISM in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 3 switches. Also provides troubleshooting, maintenance, cable and connector specifications, and Cisco CLI command configuration information. |
Release Notes for Cisco Voice Interworking Service Module Release 3.1 OL-2785-01 |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
Regulatory Compliance and Safety Information for the Cisco MGX 8830, MGX 8850 (PXM45 and PXM1E), and MGX 8950 Switches DOC-7814790= |
Provides regulatory compliance, product warnings, and safety recommendations for the Cisco MGX 8830, Cisco MGX 8850 (PXM45 and PXM1E), and Cisco MGX 8950 switches. |
Cisco WAN Switching Software Release 9.3.40
The product documentation for the installation and operation of the Cisco WAN Switching Software Release 9.3.40 is listed in Table 7.
Table 7 Cisco WAN Switching Release 9.3 Documentation
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Cisco BPX 8600 Series Installation and Configuration, Release 9.3.30 DOC-7812907= |
Provides a general description and technical details of the Cisco BPX broadband switch. |
Cisco WAN Switching Command Reference, Release 9.3.30 DOC-7812906= |
Provides detailed information on the general command line interface commands. |
Cisco IGX 8400 Series Installation Guide, Release 9.3.30 OL-1165-01 (online only) |
Provides hardware installation and basic configuration information for Cisco IGX 8400 Series switches that are running Switch Software Release 9.3.30 or earlier. |
Cisco IGX 8400 Series Provisioning Guide, Release 9.3.30 OL-1166-01 (online only) |
Provides information for configuration and provisioning of selected services for the Cisco IGX 8400 Series switches that are running Switch Software Release 9.3.30 or earlier. |
9.3.42 Version Software Release Notes Cisco WAN Switching System Software DOC-7813227= |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
Cisco IGX 8400 Series Regulatory Compliance and Safety Information DOC-7813227= |
Provides regulatory compliance, product warnings, and safety recommendations for the Cisco IGX 8400 Series switch. |
MGX 8850 (PXM1) Multiservice Switch Release 1.2.11
The product documentation for the installation and operation of the MGX 8850 (PXM1) Multiservice Switch is listed in Table 8.
Table 8 MGX 8850 (PXM1) Multiservice Switch Release 1.2.11 Documentation
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Cisco MGX 8850 Multiservice Switch Installation and Configuration, Release 1.1.3 DOC-7811223= |
Provides installation instructions for the Cisco MGX 8850 multiservice switch. |
Cisco MGX 8800 Series Switch Command Reference, Release 1.1.3 DOC-7811210= |
Provides detailed information on the general command line for the Cisco MGX 8850 switch. |
Cisco MGX 8800 Series Switch System Error Messages, Release 1.1.3 DOC-7811240= |
Provides error message descriptions and recovery procedures. |
Cisco MGX 8850 Multiservice Switch Overview, Release 1.1.3 OL-1154-01 (online only) |
Provides a technical description of the system components and functionality of the Cisco MGX 8850 multiservice switch from a technical perspective. |
Cisco MGX Route Processor Module Installation and Configuration Guide, Release 1.1 DOC-7812278= |
Describes how to install and configure the Cisco MGX Route Processor Module (RPM/B and RPM-PR) in the Cisco MGX 8850, the Cisco MGX 8250, and the Cisco MGX 8230 Release 1 switch. Also provides site preparation, troubleshooting, maintenance, cable and connector specifications, and basic Cisco IOS configuration information. |
Cisco VISM Installation and Configuration Guide, Release 3.0 OL-2521-01 |
Describes how to install and configure VISM in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 3 switches. Also provides troubleshooting, maintenance, cable and connector specifications, and Cisco CLI command configuration information. |
Release Notes for Cisco Voice Interworking Service Module Release 3.1 OL-2785-01 |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
Release Notes for Cisco WAN MGX 8850 Release 1, MGX 8250, and MGX 8230 Software Version 1.1.41 DOC-7813594= |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
MGX 8250 Edge Concentrator Release 1.2.11
The documentation for the installation and operation of the MGX 8250 Edge Concentrator is listed in Table 9.
Table 9 MGX 8250 Multiservice Gateway Documentation
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Cisco MGX 8250 Edge Concentrator Installation and Configuration, Release 1.1.3 DOC-7811217= |
Provides installation instructions for the Cisco MGX 8250 Edge Concentrator. |
Cisco MGX 8250 Multiservice Gateway Command Reference, Release 1.1.3 DOC-7811212= |
Provides detailed information on the general command line interface commands. |
Cisco MGX 8250 Multiservice Gateway Error Messages, Release 1.1.3 DOC-7811216= |
Provides error message descriptions and recovery procedures. |
Cisco MGX 8250 Edge Concentrator Overview, Release 1.1.3 DOC-7811576= |
Describes the system components and functionality of the Cisco MGX 8250 Edge Concentrator from a technical perspective. |
Cisco MGX Route Processor Module Installation and Configuration Guide, Release 1.1 DOC-7812278= |
Describes how to install and configure the Cisco MGX Route Processor Module (RPM/B and RPM-PR) in the Cisco MGX 8850, the Cisco MGX 8250, and the Cisco MGX 8230 Release 1 switch. Also provides site preparation, troubleshooting, maintenance, cable and connector specifications, and basic Cisco IOS configuration information. |
Cisco VISM Installation and Configuration Guide, Release 3.0 OL-2521-01 |
Describes how to install and configure VISM in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 3 switches. Also provides troubleshooting, maintenance, cable and connector specifications, and Cisco CLI command configuration information. |
Release Notes for Cisco WAN MGX 8850 Release 1, MGX 8250, and MGX 8230 Software Version 1.1.41 DOC-7813594= |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
MGX 8230 Edge Concentrator Release 1.2.11
The documentation for the installation and operation of the MGX 8230 Edge Concentrator is listed in Table 10.
Table 10 MGX 8230 Multiservice Gateway Documentation
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Cisco MGX 8230 Edge Concentrator Installation and Configuration, Release 1.1.3 DOC-7811215= |
Provides installation instructions for the Cisco MGX 8230 Edge Concentrator. |
Cisco MGX 8230 Multiservice Gateway Command Reference, Release 1.1.3 DOC-7811211= |
Provides detailed information on the general command line interface commands. |
Cisco MGX 8230 Multiservice Gateway Error Messages, Release 1.1.3 DOC-78112113= |
Provides error message descriptions and recovery procedures. |
Cisco MGX 8230 Edge Concentrator Overview, Release 1.1.3 DOC-7812899= |
Provides a technical description of the system components and functionality of the Cisco MGX 8250 Edge Concentrator from a technical perspective. |
Cisco MGX Route Processor Module Installation and Configuration Guide, Release 1.1 DOC-7812278= |
Describes how to install and configure the Cisco MGX Route Processor Module (RPM/B and RPM-PR) in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 1 switch. Also provides site preparation, troubleshooting, maintenance, cable and connector specifications, and basic Cisco IOS configuration information. |
Cisco VISM Installation and Configuration Guide, Release 3.0 OL-2521-01 |
Describes how to install and configure VISM in the Cisco MGX 8850, Cisco MGX 8250, and Cisco MGX 8230 Release 3 switches. Also provides troubleshooting, maintenance, cable and connector specifications, and Cisco CLI command configuration information. |
Release Notes for Cisco WAN MGX 8850 Release 1, MGX 8250, and MGX 8230 Software Version 1.1.41 DOC-7813594= |
Provides new feature, upgrade, and compatibility information, as well as known and resolved anomalies. |
Conventions
This publication uses the following conventions to convey instructions and information.
Command descriptions use these conventions:
•Commands and keywords are in boldface.
•Arguments for which you supply values are in italics.
•Elements in square brackets ([ ]) are optional.
•Alternative but required keywords are grouped in braces ({ }) and are separated by vertical bars ( | ).
Examples use these conventions:
•Terminal sessions and information the system displays are in screen font.
•Information you enter is in boldface screen font.
•Nonprinting characters, such as passwords, are in angle brackets (< >).
•Default responses to system prompts are in square brackets ([ ]).
Notes, tips cautions, and warnings use the following conventions and symbols:
Note Means reader take note. Notes contain helpful suggestions or references to materials not contained in this manual.
Tip Means the following information will help you solve a problem. The tip information might not be troubleshooting or even an action, but could be useful information.
Caution
Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Warning Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translated versions of the warning, refer to the Regulator Compliance and Safety document that accompanied the device.
Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
http://www.cisco.com
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click the Fax or E-mail option under the "Leave Feedback" at the bottom of the Cisco Documentation home page.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No work-around is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No work-around is available.
Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
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