Agents and administrators use web browsers on their desktops or laptops, referred here to as “clients”, to access Cisco Finesse/READ. No software is required to be installed on the clients.
Since READ SDK is built on top of Cisco Finesse technology, the agent’s desktop or laptop must meet the minimum requirement of Finesse:
1. The minimum supported screen resolution is 1280 x 1024.
2. The SDK and Call Control API are tested against the following operation systems and browsers for clients:
Table 2 Tested OS and Browsers
Browser and Recommended Version
Firefox (version 30 or later)
Internet Explorer 10.0
Internet Explorer 11.0
Note IE 11 requires Windows 7 SP1.
Although there are no special requirements for the network, make sure that network characteristics should not exceed the following thresholds for optimal performance:
- Latency: 80 ms (round-trip) between Finesse servers and 200 ms (round-trip) from client to Finesse server
- Jitter: 2 ms
- Packet loss: 0.5%
For more information, see the official Finesse document at: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1051/installation/guide/CFIN_BK_CA0E68AE_00_cisco-finesse-installation-and-upgrade-1051.html