Cisco WiFi Engage with Meraki Configuration Guide 3.0

Selecting a Language for the Portal

In the WiFi Engage, you can configure the language in which the module captions and static content in the portal are to display. To display the static content in any language other than English, you need to upload the corresponding text to the WiFi Engage. The WiFi Engage does not support to enter the content in any language other than English. The default language is set to English. You can change the default language.

Note You cannot translate the content prepared in one language to another using the WiFi Engage.

Configuring a Language for the Portal

To configure a language in which the portal content is to display, perform the following steps:

Step 1 Open the portal for which you want to configure the language.

Step 2 Click the Language Support icon.

The Language Support window appears.

Step 3 Click Add Language .

Step 4 In the search field that appears, enter the name of the language.

If this language is supported by the WiFi Engage, then the language name appears in the drop-down list.

Step 5 Click the +Add button that appears adjacent to the language name.

The language gets added to the Added Languages list.

Step 6 Click Save .

The language added gets displayed in the drop-down list adjacent to the Language Support icon.

Step 7 From the drop-down list adjacent to the Language Support icon, choose the language in which the portal content is to display.

The captions of the module are displayed in the chosen language.

Step 8 To display the static content such as messages, country names, and so on, upload the key values in that language. For more information on uploading the key values for a language, see the Uploading Static Content Key Values for a Language.

Setting Default Language

To set a default language, do the following:

Step 1 Click the Language Support icon.

Step 2 In the Language Support window, choose the default language from the Set Default Language drop-down list.

Step 3 Click Save .

Uploading Static Content Key Values for a Language

To set to display the static content in any language other than English, perform the following steps:

Step 1 In the Language Support window, click Download to download and save the template.

Step 2 Open the template.

The template contains keys for various static messages and the message that appears if your language is English. The column for English has “en” as first row.

Step 3 In the column adjacent to the English column, enter the language identifier for the language in which you want to display the static content.

For example, if you want to display the content in Arabic, enter “AR” in the first row.

Step 4 In the remaining rows, enter the text that must appears for the corresponding key.

Step 5 Save the file.

Step 6 In the Language Support window, use the Upload button to upload the window.

To know how to display the static content in a language, see Configuring a Language for the Portal.

The language code for various languages are shown in Figure 7-1.

Figure 7-1 Language Code

Configuring Authentication for a Portal

To secure your portal from hacking or misuse, you can configure various authentication options for your portal. The user is provided access to the Internet only if the authentication is success.

You can configure to provide authentication through Hard SMS or Soft SMS. The WiFi Engage supports the SMS gateway of the third-party vendors for SMS verification. For Hard SMS, you can define a custom verification code for a portal or you can configure to auto-generate the verification code. The WiFi Engage also supports social sign in and e-mail verification.

The “Hard SMS with Verification Code” and “Email” options enable you to add a Data Capture module to a captive portal that enables user registration to the WiFi Engage. These authentication types also provides a Opted In option that enables th customers to opt in or opt out the subscriptions.

You can enable radius-authentication for SMS and social authentication. For more information on the radius-authentication, see the “Radius-Authentication for the Portals” section.

Configuring Authentication for a Portal

To configure authentication for a portal, perform the following steps:

Step 1 Open the portal for which you need to configure the authentication.

Step 2 Click the Authentication module.

The Authentication window appears.

Step 3 Choose the authentication type that you want to apply to the portal.

The WiFi Engage supports the following authentication types:

– Hard SMS with Verification Code — The user has to enter a valid mobile number to access the internet. Then, an SMS is sent to that mobile number that contains a link and verification code. The user can access the internet by providing the verification code in the SMS. Then, if configured, a Data Capture screen appears, where the user can register to the WiFi Engage. For more information on using the Hard SMS, see the “Configuring a Portal for Hard SMS Verification” section.

– Social Sign In — The internet access is provided only if the user is logged in to a social site configured for authentication. You need to configure at least one social site to use this option. For more information on configuring social sign in verification, see the “Configuring a Portal for Social Sign In Authentication” section.

– Soft SMS —The user has to enter a valid mobile number to access to the internet. Then, an SMS is sent to that mobile number. The user can access the internet only if the mobile number is valid. For more information, see the “Configuring a Portal for Soft SMS Verification” section.

– Email — The user has to provide a valid e-mail ID to access the internet. Then, if configured, a Data Capture screen appears, where the users can register to the WiFi Engage. For more information on configuring e-mail authentication, see the “Configuring a Portal for E-mail Authentication” section.

– No Authentication — The internet access is provided without any authentication verification.

Note The Opt In feature and Data Capture module are available only for Hard SMS with Verification Code and Email authentication types. For more information on configuring the Data Capture module, see the “Adding a Data Capture Module to a Portal” section.

Step 4 If you want the user to accept any terms and conditions before providing the access to the portal, select the WiFi Policy Terms and Conditions check box, and enter the terms and conditions in the text field.

Step 5 Click Save .

Note You can enable radius-authentication for the SMS and social authentication.

Configuring a Portal for Soft SMS Verification

To configure a portal for Soft SMS verification, do the following:

Step 1 Open the portal for which you want to configure the Soft SMS verification.

Step 2 Choose the Authentication Type as Soft SMS .

Step 3 From the SMS Gateway drop-down list, choose the SMS gateway.

Note To configure a gateway, choose the Configure option. The SMS Gateway window appears where you can configure the required SMS gateway. For more information on configuring the SMS gateway, see the “Configuring an SMS Gateway in the WiFi Engage” section. The configured SMS gateways are available here for selection.

Step 4 From the Default Country drop-down list, choose the country for which this setting is applicable.

Step 5 In the SMS text field, enter the text message that must appear to the user.

Step 6 Click Save .

Configuring a Portal for Hard SMS Verification

If you want to authenticate a portal by sending an SMS to a registered mobile number, along with a verification code authentication, do the following:

Step 1 In the Authentication window for the portal, choose Hard SMS with Verification Code .

Step 2 If you want the user to provide an option to opt for receiving notifications, select the Allow users to Opt in to receive message check box.

Note By default, the check box appears as selected for the user. If the user opts out by unselecting the check box, the notifications are not sent to the user.

Step 3 From the SMS Gateway drop-down list, choose the SMS Gateway.

Note To configure a gateway, choose the Configure option. The SMS Gateway window appears where you can configure the required SMS gateway. For more information on configuring the SMS gateway, see the “Configuring an SMS Gateway in the WiFi Engage” section. The configured SMS gateways are available here for selection.

Step 4 From the Default Country drop-down list, choose the country for which this setting is applicable.

Step 5 Choose the Password Type.

– Auto generated— To auto-generate the verification code for each authentication request. The autogenerated verification codes are sent to the user.

– Fixed— To define an verification code for authentication. For all of the users, this verification code is sent whenever there is an authentication request. In the Verification Code text field that appears when you choose the Fixed option, enter the verification code that is sent to the user.

a. In the SMS Text field, enter the text that must appear in the SMS that is sent to the user.

Note To display the link through which the customer can access the captive portal, ensure that “{Link}” is not removed when editing the text message. Similarly, to display the verification code in the message, ensure that the “{Password}” is not removed.

b. Click Save .

Configuring a Portal for Social Sign In Authentication

The WiFi Engage supports the authentication through the following social networks :

• Facebook
• Twitter
• Google+
• LinkedIn

Note To authenticate the access to the internet through a social network, you need to configure the app for that social network in the WiFi Engage. You can configure the social app in the WiFi Engage through the Tools option. For more information, see the “Adding Social Apps for Social Authentication” section. For information on the configurations required in the app for social-authentication, see the “Configuring the Apps for Social Authentication” section.

To authenticate the access to a portal through social sign in, perform the following steps:

Step 1 In the Authentication window for the portal, choose the Authentication Type Social Sign In .

The social networks that are supported by the WiFi Engage for authentication appear along with the configured custom apps.

Step 2 Select the check box adjacent to the social network through which you want to authenticate access to the internet.

Step 3 Click Save .

Note The + Add button takes you to the Social Apps window where you can configure the customized apps.

Configuring a Portal for E-mail Authentication

To configure a portal for e-mail verification, do the following:

Step 1 Open the portal for which you want to configure the e-mail verification.

Step 2 Choose the Authentication Type as Email .

Step 3 If you want the user to provide an option to opt for receiving notifications, select the Allow users to Opt in to receive message check box.

Note When accessing the portal by connecting to an SSID, a “Opt In to receive notification” check box appears as selected for the user. If the user opts out by unselecting the check box, the notifications are not sent to the user.

Step 4 Click Save .

Adding a Data Capture Module to a Portal

If you choose “Hard SMS with Verification Code” or “E-mail” in the Authentication module, you can add a Data Capture module in the captive portal. The customers can register themselves to the WiFi Engage using this module. This module enables the customers to specify their personal details such as first name, last name, mobile number, and so on. You can also add business tags based on which you can filter your customers.

Note The business tags defined in the Data Capture module are available in the Choose Tags window.

To configure a Data Capture module in a captive portal, perform the following steps:

Step 1 Open the portal in which you want to configure a Data Capture module.

Step 2 Click Authentication .

Step 3 Choose Hard SMS with Verification Code or Email .

The Data Capture module appears in the module list.

Step 4 Click the Data Capture module.

Step 5 Click Add Field Element .

You can add the following field elements to the module:

• Title- To specify how to address the customer. For example, Mr, Ms.
• Email- To specify the e-mail ID of the user.
• Mobile Number- To specify the mobile number of the user. You can specify a default country for the mobile number so that during customer acquisition, the code for the default country is displayed in the data capture form.
• First Name- To specify the first name of the user.
• Last Name - To specify the last name of the user.
• Gender- To specify the gender of the user.
• Business Tags- To provide an answer of user’s choice for the business tag question. This business tag helps you in categorizing the users.

Note The Email field element is not available for Email verification as the e-mail information is already collected during verification. The Mobile Number field element is not available for the Hard SMS with Verification Code as the user has to provide the mobile number during verification.

Note You cannot add the Data Capture module in the portals created using WiFi Engage 2.3 or earlier.

Step 6 Click the corresponding option to add the fields.

Step 7 In the Place Holder field, enter the text that must appear as place holder for the field.

Step 8 Select the Make this field mandatory check box to make the field mandatory.

Step 9 For the mobile number field element, choose the default country so that the country code of the chosen country is displayed in the data capture form during customer acquisition.

Step 10 For the Business Tag field element, you must configure the following additional fields:

a. In the Name field, enter a name for the business tag.

b. In the Place Holder, enter the question that you want to ask the customer.

c. Click + Add Option .

d. In the text field that appears, enter an answer that you want to provide to the customers to opt.

e. Similarly, add the remaining answer choices also using the + Add Option .

Note You can delete an added option using the corresponding Delete icon.

Note When the customers access the Data Capture screen during authentication process, the answers you specify are available in a drop-down list. They can choose the required value. You can use this value for filtering the users in the proximity rules.

Step 11 Click Save .

Note The Data Capture module is available only when creating new portals. You cannot add this module to the existing portals creating using the WiFi Engage 2.3 or earlier.

Defining a Brand Name for a Portal

The WiFi Engage enables you to add a brand name for your portal using the Brand Name module. You can add the brand name as text or image. For example, you can use your company logo as a brand name.

To define a brand name for a portal, perform the following steps:

Step 1 Open the portal for which you want to define the brand name.

Step 2 Click the Brand Name module.

The brand name window appears.

Step 3 Choose the type of brand.

a. If you choose Text only, in the Brand Name field that appears, enter the brand name.

b. If you choose Logo, click the Upload button that appears, and upload the logo image.

Step 4 Click Save .

The brand name for the portal is successfully defined.

Note If you are modifying a portal that is already associated with a published captive portal or experience zone, click the Save & Publish button to immediately publish the changes. The Save and Publish button appears only if the portal is associated with a captive portal rule or experience zone. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Adding a Notice to a Portal

The Notice module enables you to provide notices in your portal. This module is useful when you want pass any important information to your customers. You can add ticker and text notices. You can also add images along with text notices.

You can configure the date up to which the notice is to be displayed in the portal.

Note By default, the notice is set to configure using the Experience zone manager app. If you want to configure the notice using the WiFi Engage dashboard, you need to make the required changes in the Configure in drop-down list.

To add notices in a portal from the dashboard, perform the following steps:

Step 1 Open the portal in which you need to add notice.

Step 2 Click the Notice module.

The Notice page appears.

Step 3 From the Configure in drop-down list, choose Dashboard .

The notice features appear in the page.

Step 4 Select the type of notice. The following options are available:

• Ticker Text Only- The notice appears in a moving text format.
• Text Only- The notice appears in the text format.
• Text with Image- The notice appears as a text along with an uploaded image.

a. For Ticker text Only, in the Notice text field that appears, enter the notice text.

b. For Text Only, in the Notice text field that appears, enter the notice text.

c. For Text with Image, do the following:

– In the Notice text field, enter the notice text.

– In the Notice image area, click the Upload button, and upload the image that must appear with the notice.

Step 5 In the Hide After field, choose the date upto which the notice is to display in the portal.

Step 6 Click Save .

The notice is successfully added to the portal.

Adding a Welcome Message to a Portal

You can add a welcome message to a portal using the Welcome module. The welcome message added is displayed when a user launches your portal.

To add a welcome message to a portal, perform the following steps:

Step 1 Open the portal in which you need to add the welcome message.

Step 2 Click the Welcome Message module.

The Welcome Message page appears.

Step 3 From the Configure in drop-down list, choose Dashboard .

Step 4 In the Welcome text field, enter the welcome message that must appear when a user launches your portal.

Step 5 Click Save .

The welcome message is successfully defined for the portal.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Providing the Venue Details in a Portal

You can provide the venue details in a portal using the Venue Map module. You can define a label name, upload an icon image, and display a map of the venue in this module.

The default name of the module is Venue Map. The module name changes based on the changes you make in the Label field.

To add the venue details for a portal, perform the following steps:

Step 1 Open the portal in which you need to add the venue details.

Step 2 Click the Venue Map module.

The VENUE MAP page appears.

Step 3 In the Label field, enter the venue map label name that must appear in the portal.

Note The Venue Map module name gets changed to the name you specify in the Label field.

Step 4 In the Icon area, upload the icon image by clicking Upload .

Note You can delete the icon using the Delete icon.

Step 5 In the Store Map area, the map for this venue as in the Meraki appears.

Note The map appears only if the portal is associated with a location for which the map is defined in the Meraki. The portal is associated to a location through an captive portal rule.

Step 6 Click Save .

The venue map is configured for the portal.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Uploading Videos to a Portal

You can upload the videos to the WiFi Engage portals using the Videos module. In this module, you can add a label and image for the area where the video appears in the portal, and specify the YouTube URL of the video.

The default name of the module is Videos. The module name changes based on the changes you make in the Label field.

Note You can show only the YouTube videos in your portal.

To upload videos to a portal, perform the following steps:

Step 1 Open the portal in which you need to upload the video.

Step 2 Click the Videos module.

The VIDEOS page appears.

Step 3 From the Configure in drop-down list, choose Dashboard .

Step 4 In the Label field, enter the label that must appear for the area where the video appears in the portal.

Note The Videos module name gets changed to the name you specify in the Label field.

Step 5 In the Icon area, upload the video icon that must appear adjacent to the video label using the Upload button.

Note You can delete the icon using the Delete icon.

Step 6 Click Add a Video .

The YouTube URL field appears.

Step 7 Enter the YouTube URL of the video that you want to display in the portal.

Step 8 Click Save .

The video is successfully uploaded to the portal.

Providing a Feedback section in a Portal

The Feedback module in the WiFi Engage enables you to collect the feedback from the users of your portals. This module enables you to add multiple questions in the feedback section. These questions can be with multiple choice answers or rating-based answers. You can also provide a text box where the users can add their comments regarding the portal.

To add a feedback section in a portal, perform the following steps:

Step 1 Open the portal in which you need to upload the video.

Step 2 Click the Feedback module.

The FEEDBACK page appears.

Step 3 In the Label field, enter a name that must appear for the feedback section.

Step 4 In the Icon area, upload the icon image that must appear adjacent to the feedback label using the Upload button.

Step 5 In the Question Text field, enter a question for which you want the answer from the user.

Step 6 In the Question Image area, upload an image that must appear adjacent to the question using the Upload button.

Step 7 In the Question Type area, choose any of the following:

• Rating— The user can answer the question through rating.
• Multiple Choice— The user can answer from the multiple choices provided. If you have chosen this option, enter the multiple choice of answers in the Option 1 and Option 2 fields. If you want to provide more choices, add the choice options using the +Add option button.

Note You can add more questions to the feedback section using the +Add Question button.

Step 8 In the Submit Button Label field, enter the name for the submit button, using which the user must submit the answer.

Step 9 In the Thank You/ Success message field, enter the message that must appear to the user after the user submits the answer.

Step 10 In the Post Submission button label field, enter the name for the button that appears once the user’s answer is submitted. This button leads the user to the WiFi Engage dashboard.

Step 11 If you want to provide a text box for the user to enter the comments, select the Add a text box for additional comments from end user? check box.

Step 12 In the Email to field, enter the e-mail address to which the feedback is to be e-mailed.

Step 13 In the Email from field, enter the from e-mail address to display to the receiver of the e-mail for the feedback e-mails.

Step 14 In the Email Subject field, enter the subject for the e-mails with the feedback.

Step 15 Click Save

The feedback section is successfully created in the portal.

Adding a Help Option to a Portal

You can add a help line in your WiFi Engage portal using the Help module. The customers can use this help line to contact you, if they need any assistance. In this module, you can add a label and image for the area where the Help line appears in the portal, and you can specify the number to contact if the customer needs any assistance.

The default name of the module is Help. The module name changes based on the changes you make in the Label field.

To add a Help option to a portal, perform the following steps:

Step 1 Open the portal in which you need to add a help option.

Step 2 Click the Help module.

The HELP page appears.

Step 3 From the Configure in drop-down list, choose Dashboard .

Step 4 In the Button label field, enter the label that must appear for the area where the help line appears in the portal.

Note The Help module name gets changed to the name you specify in the Button label field.

Step 5 In the Icon area, upload the help icon that must appear adjacent to the help label using the Upload button.

Note You can delete the icon using the Delete icon.

Step 6 In the Contact field, enter the help line number.

Step 7 Click Save .

The help option is successfully defined for the portal.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Adding Apps to a Portal

You can add apps to your WiFi Engage portal using the Apps module. You can add apps from both iTunes and Play Store. In this module, you can add a label and image for the area where the apps appear in the portal.

The default name of the module is Get Apps. The module name changes based on the changes you make in the Button Label field.

To add an app option to a portal, perform the following steps:

Step 1 Open the portal in which you need to add an app.

Step 2 Click the Get Apps module.

The GET APPS page appears.

Step 3 In the Button Label field, enter the label that must appear for the area where the app appear in the portal.

Note The Get Apps module name gets changed to the name you specify in the Button Label field.

Step 4 In the Icon area, upload the app icon that must appear adjacent to the app label using the Upload button.

Note You can delete the icon using the Delete icon.

Step 5 Click Add an App .

Step 6 In the Add App area, do the following:

a. From the Platform drop-down list, choose the app platform.

b. In the App Store URL field, enter the URL of the app store from which you need to add app.

c. In the App URL Scheme field, enter the URL scheme for your app that you receive when you install an app on your device.

d. To provide a different URL for the desktops and laptops, select the Show this URL for Desktops and Laptops check box.

e. If you have selected the Show this URL for Desktops and Laptops check box , enter the URL for desktops and laptops.

To add more apps, use the Add an App button.

Step 7 Click Save.

The app is successfully added to the portal.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Providing Access to the Internet from a Portal

You can provide access to the internet from the portal using the Get Internet module. You can add external URLs to the portal using the Get Internet module. In this module, you can add a label and image for the area where the internet link appears in the portal.

The default name of the module is Get Internet. The module name changes based on the changes you make in the Button Label field.

To provide access to internet from a portal, perform the following steps:

Step 1 Open the portal in which you need to provide a link to the internet.

Step 2 Click the Get Internet module.

The GET INTERNET page appears.

Step 3 In the Button Label field, enter the label that must appear for the area where the internet link appears in the portal.

Note The Get Internet module name gets changed to the name you specify in the Button Label field.

Step 4 In the Button Icon area, upload the icon that must appear adjacent to the internet link using the Upload button.

Note You can delete the icon using the Delete icon.

Step 5 In the Launch Page field, enter the URL to connect to the internet from the portal.

Step 6 In the Interstitial Message field, enter the message that must appear in the portal when the user click the internet link.

Step 7 To display the interstitial message to the customer, select the Interstitial check box.

Step 8 Click Save

An option to access internet is successfully configured in the portal.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Adding Customized Menu Items to a Portal

The +Add Menu Item module enables you to add customized menu items in your portal according to your requirements. You can add various menu items in your portal that can be linked to different web pages. The module enables you add a label, icon, and web URL for each menu item. You can also enable a Back button, if the web page linked to is compatible.

To add customized menu item to a portal, perform the following steps:

Step 1 Open the portal in which you need to add custom menu item.

Step 2 Click the +Add Menu Item module.

The Menu Item module gets added to the portal module list and opens the page for it.

Step 1 In the Label field, enter the label that must appear for the custom menu.

Note The Menu Item module name gets changed to the name you specify in the Label field.

Step 2 In the Icon area, upload the icon that must appear adjacent to the menu item using the Upload button.

Note You can delete the icon using the Delete icon.

Step 3 In the Link to URL field, enter the URL to which the menu link to connect.

Note You can enhance your URL using the smart link option. Enter”$” to view the parameters that you can add. For more information on creating a smart link, see the“Smart Link” section

Step 4 To enable a back button in the linked web page, select the Enable back button check box.

Step 5 Click Save .

The customized menu item is successfully added to the portal.

Note The menu items added appear as text in the preview of the portal, but appear as links in the run-time.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Adding Promotions and Offers to a Portal

The Promos and Offers module enables you to add promotions and offers that you want to provide to the customers in your portal. You can add various promotion items in your portal that can be linked to different promotion URLs. The module enables you to add a label, icon, and web URL for each promotion.

Note The promotions are displayed as carousels.

To add promotions and offers to a portal, perform the following steps:

Step 1 Open the portal in which you need to add the promotions and offers module.

Step 2 Click the Promos and Offers module.

The PROMOS and OFFERS page appears.

Step 3 In the Title field, enter the label that must appear for the area in which the promotions and offers appear.

Step 4 In the Promo Name field, enter a name for the promotion link.

Step 5 In the Promo Image area, upload the icon that must appear adjacent to the promotion link using the Upload button.

Step 6 In the Link Promo to URL field, enter the URL that links to the promotion web page.

Step 7 Click Save .

The promotions and offers link is successfully added to the portal.

Note You can add more than one promotion to your portal using the +Add a Promotion button.

Note If you are modifying a page that is already associated with a published captive portal rule or experience zone, click the Save & Publish button to publish the changes immediately. The Save and Publish button appears only if the portal is associated with an experience zone or captive portal rule. For more information on creating a captive portal rule, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Deleting a Promotion for the Portal

The WiFi Engage enables you to remove a promotion from a portal after the required time line.

To delete the promotion from your portal, perform the following steps:

Step 1 Open the portal from which you want to delete the promotion.

Step 2 Click the Promos and Offers module.

The PROMOS and OFFERS page appears with the promotions added to that portal.

Step 3 Click the Delete icon that appears at the far right top of the promotion that you want to delete.

Adding an Advertisement to a Portal

The Advertisement module enables you add advertisements in your portal. You can provide space in your portal to the third-parties for putting their advertisements. You can manage an account ID and ad space ID for each advertisement added to your portal.

You can add the advertisements of the following ad providers to a WiFi Engage portal: amobee and smaato.

To add an advertisement to a portal, perform the following steps:

Step 1 Open the portal in which you need to add advertisements.

Step 2 Click the Advertisement module.

The ADVERTISEMENT page appears.

Step 3 From the Provider drop-down list, choose the advertisement provider.

Step 4 In the Account ID field, enter the account ID for this advertisement.

Step 5 In the Ad Space Id field, enter the ID for the space allocated for this advertisement.

Step 6 Click Save.

The advertisement is successfully added to the portal.

Exporting a Portal

The WiFi Engage enables you to export a portal created using the portal modules.

To export a portal, perform the following steps:

Step 1 Open the portal that you want to export.

Step 2 Click the Export Portal icon.

The Export Portal dialog box appears.

Step 3 Click Download .

Step 4 In the window that appears, do any of the following:

a. To open the exported file directly, choose Open .

b. To save the portal file on your computer, choose Save .

The portal zip file is saved in the Downloads folder on your computer.

Note The portal is exported in the zip format.

Editing the Portal Style Sheet

The Style Sheet Editor option in the WiFi Engage enables you to update the style sheet of a portal. This helps you to change the font properties and outlook of your portal.

To edit a portal style sheet, perform the following steps:

Step 1 Open the portal of which you want to edit the style sheet.

Step 2 Click the Style sheet Editor icon.

Step 3 In the CSS Editor tab, make necessary changes in the style sheet.

Step 4 Click Save .

You can upload the style sheet from an external source. For example, the CSS designed for another portal.

You can also download the portal to make necessary updates and upload the edited style sheet. For example, if you want a CSS designer to edit the portal, you can download the style sheet using the Download button. After making the necessary changes to the style sheet, you can upload it to the WiFi Engage using the Upload button.

Adding Assets to the Style Sheet

To improve the outlook of your portal, you can add assets such as fonts and images to the Style Sheet Editor of your portal. You can add image files such JPEG, PNG, and TIF. Edit your style sheet to incorporate these assets in the portal.

To add assets to a portal style sheet, perform the following steps:

Step 1 Open the portal of which you want to edit the style sheet.

Step 2 Click the Style sheet Editor icon.

Step 3 Click the Upload Assets tab.

Step 4 Click Upload file and upload the asset file.

The file gets added to the assets list.

You can copy the URL of an asset using the Copy Asset URL button displayed for an asset in the assets list. To add this asset in your portal, add the URL in the style sheet in the appropriate location.

You can delete an asset using the delete icon displayed for the asset in the assets list.

Searching for a Portal

The WiFi Engage provides a search option to search the existing portals. You can search for a portal by its name.

To search for a portal, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose Portal .

Step 2 In the Search field, enter the portal name.

The portal with that name gets listed.

Importing a Portal

The WiFi Engage enables you import a portal from an external path. For example, if you want to enhance a portal using an external application, you can export the portal using the Export Portal icon, make necessary enhancements, and import the portal file to the WiFi Engage using the Import Portal option.

To import a portal, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose Portal .

The portal page appears.

Step 2 Click Import Portal .

Step 3 In the Import Portal window that appears, do the following:

a. In the Please Provide Portal Name and Select the Zip File to Import field, enter a file name for the portal.

b. Click the Choose File button and choose the file that you want to import.

c. Click Import .

Note The portal is uploaded in the zip format.

Deleting a Portal

To delete a portal, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose Portal .

The portal page appears with all the list of available portals in the WiFi Engage.

Step 2 Select the check box adjacent to the portal that you want to delete.

Step 3 Click Delete .

Step 4 In the Delete Portals window that appears, click Yes .

The portal gets deleted from the WiFi Engage.

Note You can delete multiple portals simultaneously by selecting the check boxes adjacent to the portals that you want to delete.

Note You cannot delete a portal that is associated with a captive portal rule or an experience zone.

E-mailing a Portal URL

You can e-mail the URL of a portal, so that the receiver can use this URL to access the portal.

To e-mail the URL of a portal, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose Portal .

The portal page appears with all the list of available portals in the WiFi Engage.

Step 2 Click the portal of which you want to e-mail the URL.

The portal appears.

Step 3 In the Email Portal URL field, enter the e-mail ID to which you want to e-mail the portal URL.

Step 4 Click Email link .

A message appears stating the URL is sent to the e-mail address specified.

Step 5 Click Ok .

Viewing the QR Code for a Portal

The WiFi Engage enables you to scan the QR code of a portal using a QR code reader on your mobile device.

Note To use this feature, you need to have a QR code reader app installed on your mobile.

To scan the QR code of a portal, perform the following steps:

Step 1 Open the portal of which you want to scan the QR Code.

Step 2 Open the QR code reader app on your mobile.

Step 3 In the portal, focus the mobile on the area labeled “Scan with QR code reader on your mobile device”.

Th mobile scans the QR code and displays the message whether to open the URL.

Step 4 Click Ok .

The portal is opened in your mobile screen.

Previewing a Portal for an Experience Zone

The WiFi Engage enables you to display the same portal with different content for different experience zones. You can view how the portal will be for each experience zone, using the WiFi Engage dashboard. To view a portal for an experience zone, perform the following steps:

Step 1 Open the portal of which you want to view the preview.

Step 2 In the Preview area, choose the experience zone for which you want to view the portal preview.

The portal preview for that experience zone appears.

Previewing the Portal for Various Devices

The WiFi Engage enables you to view the outlook of portal in various devices. You can preview the portals for mobile, tablets, and laptops.

To preview a portal for a device, perform the following steps:

Step 1 Open the portal of which you want to view the preview.

The images of various devices are displayed in the right side of the portal.

Step 2 Do any of the following:

a. To view the preview of the portal for mobile, click the image of the mobile.

b. To view the preview of the portal for tablet, click the image of the tablet.

c. To view the preview of the portal for laptop, click the image of the laptop.

The preview of the portal for the selected device appears.

Note In the preview window, to view the preview of other devices, click the corresponding tabs. You can also view the CSS Editor, upload the assets, scan the QR code, e-mail the portal URL, and change the orientation from the preview window.

Managing the Portals

The portal administrators can display or hide a module added to a portal by switching the ON/OFF button in that module.

• To reorder the modules, drag and drop the modules to the required location. The preview section reflects the changes.
• You cannot rearrange the position of the following modules in a portal:

– Brand Name

– Notice

– Welcome Message

– Promos & Offers

– Advertisement

Note By default, the Configure In option for this modules are set to the Experience Zone Manager App. To edit these modules through the WiFi Engage dashboard, you need to change the Configure In option to Dashboard.

Configuring an Enterprise Mobility Services Platform Studio URL as Captive Portal URL

The WiFi Engage enables you to configure a WiFi Engage portal enhanced using the Enterprise Mobility Services Platform Studio as the captive portal URL for an SSID.

Note Use only a Studio URL that is for a portal created using the WiFi Engage dashboard and enhanced using the WiFi Engage or WiFi Engage V2 module groups in the Enterprise Mobility Services Platform Studio.

Note The WiFi Engage modules are not supported for the new portals with the Data Capture module.

To configure a Studio URL as a captive portal for an SSID, perform the following steps:

Step 1 Create a portal in the WiFi Engage, and add all the required WiFi Engage modules.

Step 2 Associate the portal to the required captive portal rule.

For more information, see the “Configuring the Captive Portals Using the Captive Portal Rule” section.

Step 3 Open the Enterprise Mobility Services Platform Studio.

Step 4 Create a new site in the Studio.

Step 5 Drag and drop the WiFi Engage Connector module from the WiFi Engage or WiFi Engage V2 module group to the Canvas.

Step 6 In the Edit Settings panel, in the WiFi Engage Portal Id text field, enter the name of the portal created in Step 1 using the WiFi Engage.

Step 7 In the Edit Settings panel, configure other fields, if required, and click Save .

Step 8 Drag and drop to the canvas all the other WiFi Engage (WiFi Engage) modules that you have configured for this portal in the WiFi Engage.

You can then see the portal in the same format that it appears in the WiFi Engage.

Note If you are using the WiFi Engage Connector from a module group, drag and drop the other WiFi Engage modules also from the same module group. For more information on the WiFi Engage module group or WiFi Engage V2 module group, see the Enterprise Mobility Services Platform Studio Modules Guide.

Note If you want to apply the social or SMS authentication for your portal, then you must use the WiFi Engage V2 module group.

Step 9 Enhance the portal using the Studio modules and save the configurations. For example, you can add a Context Aware Container module to the portal to display or hide certain content in the portal based on various parameters.

Step 10 Choose Draft >Make Site Live to publish the site.

Step 11 Click Preview to view the URL for the site.

Note Ensure that you are not using the draft site.

Step 12 Copy the site URL.

Step 13 Open meraki.cisco.com

Step 14 Choose Wireless > Configure > Splash page .

The Splash page window appears.

Step 15 From the SSID drop-down list, choose the SSID for which you want to define the splash URL.

Step 16 In the Custom Splash URL area, choose Or provide a URL where users will be redirected , and paste the copied site URL in the adjacent field.

Step 17 Suffix the portal URL with the parameter for the SSID in the following format:

“https://emsp.cisco.com/s/4543/Home?SSID=470”, where https://emsp.cisco.com/s/4543/Home is the Studio URL, and 470 is the parameter value for the SSID.

Note When you import an SSID in the WiFi Engage, a URL is created for the SSID in the WiFi Engage. To view the URL for an imported SSID, in the SSIDs window of the WiFi Engage, click the Configure SSIDs Manually? link. The URL for an SSID is suffixed with the parameter value for that SSID. For example, “http://cisco.wifi-mx.com/p1/julysystemsmeraki/470”. Here “470” is the parameter value for this SSID.

Note Even after enhancing the portal with the Enterprise Mobility Services Platform Studio, you can manage the WiFi Engage modules for the portal from the WiFi Engage Dashboard. For example, you can change the menu links configured for the WiFi Engage Menu module using the WiFi Engage Dashboard. The changes get reflected in the Studio page also.

Configuring an SMS Gateway in the WiFi Engage

To control the portal authentication through SMS, the WiFi Engage enables you to use the SMS Gateways of third-party vendors. You can enable radius-authentication for the SMS authentication. For more information on the radius-authentication, see the “Radius-Authentication for the Portals” section.

To configure SMS gateway in the WiFi Engage, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose the Tools icon in the left-pane.

Step 2 Click the SMS Gateway tab.

Step 3 Click the +Add button corresponding to the SMS Gateway.

The fields for configuring the sms gateway appear.

Step 4 In the SMS Gateway Type area, choose the SMS gateway type required.

For http, enter the following details:

a. In the SMS Gateway name, enter the name of the http sms gateway.

b. In the SMS Gateway URL field, enter the URL for the SMS Gateway.

c. In the Success Message Text field, enter the message that must appear on successful delivery of the message.

For smpp, enter the following details:

a. In the SMS Gateway Name text field, enter the name of the smpp gateway.

b. In the Host text field, enter the smpp server host name or IP address.

c. In the Port text field, enter the port for the smpp gateway.

d. In the System Id text field, enter the system ID for the smpp gateway.

e. In the SMS Gateway password, enter the password for the smpp gateway.

f. In the Source Address text field, enter the source information.

Step 5 Click Save .

Modifying the SMS Gateway

To modify the SMS gateway, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose the Tools icon in the left pane.

Step 2 Click the SMS Gateway tab.

Step 3 Click the Edit button for the SMS Gateway that you want to modify.

The SMS Gateway dialog box appears.

Step 4 Make the necessary changes

Step 5 Click Save.

Configuring the Meraki for Social-Authentication

For social authentication with the Meraki, you must do some configurations in meraki.cisco.com.

To configure the Meraki for social-authentication, perform the following steps:

Step 1 In the Meraki dashboard, choose Wireless > Configure > Access Control .

The Access Control window appears.

Step 2 From the SSID drop-down list, choose the SSID for which you want configure the social authentication.

Step 3 In the Walled Garden Ranges text field, enter the social networking domain names listed in the following table, and click Save Changes.

The social-authentication for the Meraki is successfully configured.

Adding Social Apps for Social Authentication

To provide authentication to the portals through the social network sites, you need to configure the corresponding social app in the WiFi Engage. For example, if you need to authenticate access to a portal only for users that are signed in to Facebook, you need to configure the Facebook app in the WiFi Engage. You can enable radius-authentication for social authentication. For more information on the radius-authentication, see the “Radius-Authentication for the Portals” section. You can add the apps of the following social network sites to the WiFi Engage:

• Facebook
• Google
• Twitter
• Linkedin

For more information on configuring an app for social-authentication of the portals, see the “Configuring the Apps for Social Authentication” section.

To configure the social apps in the WiFi Engage, perform the following steps:

Step 1 In the WiFi Engage dashboard, choose the Tools icon in the left pane.

Step 2 Click the Social Apps tab.

Step 3 Click the +Add button corresponding to the social networking site for which you want to configure the app.

The fields for configuring the app appear.

Step 4 Enter the app name, app ID, and app secret key in the respective fields.

Step 5 Click Save .

Configuring the Apps for Social Authentication

The configuration required in the apps for the various social-authentication through various networking sites is described in this section.

• Facebook
• Twitter
• Google Plus App
• LinkedIn App

Facebook

To configure the Facebook app for the social-authentication, perform the following steps:

Step 1 Go to developers.facebook.com.

Step 2 From the My Apps drop-down list, choose the app that you want configure in the WiFi Engage for social-authentication.

Step 3 Click Settings.

Step 4 In the App Domains text field, enter cisco.wifi-mx.com .

Note The domain changes based on the Enterprise Mobility Services Platform setup (live, beta, and so on) where the portal is created.

Twitter

To configure the Twitter app for the social-authentication, perform the following steps:

Step 1 Log in to apps.twitter.com .

Step 2 Click the app that you want to configure in the WiFi Engage for social-authentication.

Step 3 Click the Settings tab.

Step 4 In the Callback URL text field, enter http://cisco.wifi-mx.com/p/twitter_auth .

Note Use http://cisco.wifi-mx.com/socialAuth for the portals created using the Enterprise Mobility Services Platform Studio

Step 5 Unselect the Enable Callback Locking check box.

Step 6 Select the Allow this application to be used to Sign in with Twitter check box.

Note The domain changes based on the Enterprise Mobility Services Platform setup (live, beta, and so on) where the portal is created.

Google Plus App

To configure the Google Plus app for the social-authentication, perform the following steps:

Step 1 Log in to https://console.developers.google.com.

Step 2 From the Google Plus API drop-down list, choose the API project for the app that you want to configure for social-authentication.

Step 3 Click API Manager .

Step 4 Click Credentials .

Step 5 In the OAuth2.0 client IDs area, click the client ID created for your Enterprise Mobility Services Platform domain.

Step 6 In the window that appears, perform the following steps:

a. In the Authorized JavaScript origins field, enter cisco.wifi-mx.com .

b. In the Authorized redirect URIs, enter http://cisco.wifi-mx.com/p/googleplus_auth .

Use http://cisco.wifi-mx.com/socialAuth for the portals created using Enterprise Mobility Services Platform Studio.

Note The domain changes based on the Enterprise Mobility Services Platform setup (live, beta and so on) where the portal is created.

LinkedIn App

Step 1 Log in to developer.linkedin.com .

Step 2 Click My Apps .

Step 3 Click the app that you want to configure for the social-authentication.

Step 4 Click Authentication .

Step 5 In the Default Application Permissions area, select the r_basicprofile and r-emailaddress check boxes.

Step 6 In the Authorized Redirect URLs text field, enter httpp://cisco.wifi-mx.com/p/linkedin_auth , and click Add .

Use http://cisco.wifi-mx.com/socialAuth for the portals created using the Enterprise Mobility Services Platform Studio.

Note The domain changes based on the Enterprise Mobility Services Platform setup (live, beta and so on) where the portal is created.

iOS 7.x, 8.x, 9.x

When the customer connects to an SSID configured with the captive portal URL, the Captive Network Assistant (CNA) window appears. The CNA loads and displays the content for the portal.

When the customer click any menu or link in the portal, a Log In screen appears with the content based on the authentication module configuration. For more information on configuring the authentication for portal, see the “Configuring Authentication for a Portal” section. The customer must follow the authentication steps which can be just accepting terms and conditions, an SMS verification, an e-mail verification, or social-authentication. For more information on the authentication steps for various authentication types, see the “Authentication Steps for the Customer” section. After completing the required authentication steps, the WiFi Engage sends a request to the Meraki to provision internet for that particular device. After successful provisioning of the internet, the web page for the menu or link that customer clicked earlier appears.

Alternatively, if CNA is bypassed, and the customer access any URL that is not white-listed (not in Walled Garden Range) using the Mobile Safari or Chrome browser, then the customer is redirected to the configured captive portal URL. The browser loads and displays the content for the captive portal. When the customer click any menu or link in the portal, the Log In screen appears where the customer has to complete the authentication steps as described earlier to provision the internet.

Note After the internet is provisioned, the customer can navigate through any of the menus or links in the portal without any more authentications.

Note If any error occurs during the internet provisioning, the captive portal re-appears.

Android 5.x or Later - Using CNA

When the customer connects to an SSID configured with a captive portal URL, an option to 'Sign in to {SSID name}' appears in the notification area. On clicking the notification, devices with Android 5.x or later launches the CNA window. The CNA loads the content from the portal URL and displays the portal. When the customer click any menu or link in the portal, a Log In screen appears with the content based on the authentication module configuration. For more information on configuring the authentication for portal, see the “Configuring Authentication for a Portal” section. The customer must follow the authentication steps which can be just accepting terms and conditions, an SMS verification, an e-mail verification, or social-authentication. For more information on the authentication steps for various authentication types, see the “Authentication Steps for the Customer” section. After completing the required authentication steps, the WiFi Engage sends a request to the Meraki to provision internet for that particular device. After successful provisioning of the Internet, the CNA window is dismissed.

Alternatively, the customer can ignore the notification and go ahead using the native or Chrome browser. When the customer access any URL that is not white-listed (not in Walled Garden Range), the customer is redirected to the configured captive portal URL. The browser loads and displays the content for the captive portal. When the customer click any menu or link in the portal, the Log In screen appears where the customer has to complete the authentication steps as described earlier to provision the internet. After successful provisioning of the internet, the web page for the menu or link that customer clicked earlier appears.

Note After the internet is provisioned, the customer can navigate through any of the menus or links in the portal without any more authentications.

Note If any error occurs during the internet provisioning, the captive portal re-appears.

Android 4.x or Earlier

When the customer connects to an SSID configured with a captive portal URL, an option to 'Sign in to {SSID name}' appears in the notification area. On clicking the notification, devices with Android 4.x or earlier launches the default browser. The browser tries to load a URL that is generated by the device. As this URL is not white-listed in the Meraki, the customer is redirected to the captive portal. When the customer click any menu or link in the portal, a Log In screen appears with the content based on the authentication module configuration. For more information on configuring the authentication for portal, see the “Configuring Authentication for a Portal” section. The customer must follow the authentication steps which can be just accepting terms and conditions, an SMS verification, an e-mail verification, or social-authentication. For more information on the authentication steps for various authentication types, see the “Authentication Steps for the Customer” section. After completing the required authentication steps, the WiFi Engage sends a request to the Meraki to provision internet for that particular device. After successful provisioning of the internet, the web page for the menu or link that customer clicked earlier appears in the same browser.

Note After the internet is provisioned, the customer can navigate through any of the menus or links in the portal without any more authentications.

Note If any error occurs during the internet provisioning, the captive portal re-appears.

Windows Phone

When the customer connects to an SSID configured with a captive portal URL, the Captive Network Assistant (CNA) appears. The CNA loads and displays the content for the captive portal URL. When the customer click any menu or link in the portal, a Log In screen appears with the content based on the authentication module configuration. For more information on configuring the authentication for portal, see the “Configuring Authentication for a Portal” section. The customer must follow the authentication steps which can be just accepting terms and conditions, an SMS verification, an e-mail verification, or social-authentication. For more information on the authentication steps for various authentication types, see the “Authentication Steps for the Customer” section. After completing the required authentication steps, the WiFi Engage sends a request to the Meraki to provision internet for that particular device. After successful provisioning of the Internet, the CNA window is dismissed.

Note If any error occurs during the internet provisioning, the captive portal re-appears.

Windows PCs

After successfully connecting to an SSID configured with a captive portal URL, when the customer browses any URL that is not white-listed, the customer is redirected to the captive portal page configured for that SSID. When the customer click any menu or link in the portal, a Log In screen appears with the content based on the authentication module configuration. For more information on configuring the authentication for portal, see the “Configuring Authentication for a Portal” section. The customer must follow the authentication steps which can be just accepting terms and conditions, an SMS verification, an e-mail verification, or social-authentication. For more information on the authentication steps for various authentication types, see the “Authentication Steps for the Customer” section. After completing the required authentication steps, the WiFi Engage sends a request to the Meraki to provision internet for that particular device.After successful provisioning of the internet, the web page for the menu or link that customer clicked earlier appears in the same browser.

Note After the internet is provisioned, the customer can navigate through any of the menus or links in the portal without any more authentications.

Note If any error occurs during the internet provisioning, the captive portal re-appears.

Macbook

When the customer connects to an SSID configured with a captive portal URL, the Captive Network Assistant (CNA) window appears. The CNA loads and displays the content for the captive portal.When the customer click any menu or link in the portal, a Log In screen appears with the content based on the authentication module configuration. For more information on configuring the authentication for portal, see the “Configuring Authentication for a Portal” section. The customer must follow the authentication steps which can be just accepting terms and conditions, an SMS verification, an e-mail verification, or social-authentication. For more information on the authentication steps for various authentication types, see the “Authentication Steps for the Customer” section. After completing the required authentication steps, the WiFi Engage sends a request to the Meraki to provision the internet for that particular device. After successful provisioning of the internet, the web page for the menu or link that customer clicked earlier appears in the default browser of the customer. Apart from the link that the customer has clicked, the browser opens another tab with the home page that is in CNA.

Alternatively, the customer can dismiss the captive portal window and go ahead using the browser. When the customer access any URL that is not white-listed (not in Walled Garden Range), the customer is redirected to the configured captive portal URL. The browser loads and displays the content for the captive portal URL. When the customer click any menu or link in the portal, the Log In screen appears where the customer has to complete the authentication steps as described earlier to provision the internet.

Note After the internet is provisioned, the customer can navigate through any of the menus or links in the portal without any more authentications.

If any error occurs during the internet provisioning, the captive portal re-appears

Authentication with Terms and Conditions

You can configure to provision internet to the customers if they accept just the terms and conditions mentioned.

To complete the authentication that requires only the acceptance of the terms and conditions, perform the following steps:

Step 1 In the Log In screen, press Accept Terms and Continue .

The internet provisioning process is initiated, and the internet is provisioned.

Authentication Steps for a Repeat User with Terms and Conditions Authentication

When the captive portal loads, and the customer click any menu item or link in the portal, the internet is provisioned.

Note If there is any change in the Terms and Conditions defined, the Terms and Conditions screen appears when the customer click any menu item or link in the portal. The customer must press the Accept Terms and Continue button to get access to the internet.

Authentication through Soft SMS

To complete the SMS authentication, perform the following steps:

Step 1 In the Log In screen, enter the mobile number.

Step 2 Press Accept Terms and Continue .

The Internet is provisioned and a SMS with a link to access the portal is sent to the mobile number provided.

Authentication Steps for a Repeat User for Soft SMS Verification

When the captive portal loads, and the customer click any menu item or link in the portal, the internet is provisioned.

Note If there is any change in the Terms and Conditions defined, the Terms and Conditions screen appears when the customer click any menu item or link in the portal. The customer must press the Accept Terms and Continue button to get access to the internet.

Authentication through Hard SMS with Verification Code

To complete the Hard SMS with Verification Code authentication, perform the following steps:

Step 1 In the Log In screen, enter the mobile number.

Step 2 If the customer wants to unsubscribe from receiving notifications, uncheck the “Opt In to Receive notification” check box.

Note The “Opt In to receive notification” check box appears in the Log In screen only if you have selected the “Allow users to Opt in to receive message” check box for Hard SMS with Verification Code when configuring the Authentication module for the portal.

Step 3 Press Accept Terms and Continue .

Step 4 In the screen that appears, enter the verification code received through the SMS.

Step 5 Press Verify .

After successful verification of the verification code, a registration form appears, if a Data Capture module is configured.

Step 6 Enter all the mandatory fields for registration, and press Connect .

After successful registration, the internet provisioning process is initiated, and the internet is provisioned.

Note If the Data Capture module is not configured, the internet is provisioned immediately after the verification code validation.

Authentication Steps for a Repeat User for Hard SMS with Verification Code

The authentication steps for a repeat user for various scenarios are as follows:

• The Data Capture module is not configured -When the captive portal loads, and the customer click any menu item or link in the portal, the internet is provisioned.
• The Data Capture module is configured and the customer completed the registration - When the captive portal loads, and the customer click any menu item or link in the portal, the internet is provisioned.
• The Data Capture module is configured, and the registration details are outdated- When the captive portal loads, and the customer click any menu item or link in the portal, the registration form appears with the previously filled data. The customer can update the form, and press the Connect button to get access to the internet.

The following are some of the scenarios when the registration details become outdated:

– Added new mandatory fields - Added a new mandatory field in the Data Capture module. For example, you configured the Data Capture module without a Gender field. The customer completes registration. Later on, you added the Gender field to the Data Capture module and marked it as mandatory.

– Optional field becomes mandatory- Modified the Data Capture module to make an optional field that the customer skipped during registration as a mandatory field. For example, you have configured a Data Capture module with the last name as optional. The customer connected to the SSID and completed the registration without mentioning the last name. Now, you modified the Data Capture module and made the last name mandatory for registration.

– Modified the choice options -Removed or replaced the choice options that was available for selection. For example, you have configured a mandatory business tag “Age Criteria” with choice options as “Child” and Adult”. The customer completes registration by selecting Age Criteria as “Child”. Later on, you modified to display the choices as “Kids”, and “Adult”.

Note In all the above scenarios, if there is any change in the Terms and Conditions defined, the Terms and Conditions screen appears, when the customer click any menu item or link in the portal. The customer must press the Accept Terms and Continue button to get access to the internet or to move to the next authentication step.

Authentication through E-mail

To complete the e-mail authentication, perform the following steps:

Step 1 In the Log In screen, enter the e-mail ID.

Step 2 If the customer wants to unsubscribe from receiving notifications, uncheck the “Opt In to Receive notification” check box.

Note The “Opt In to receive notification” check box appears in the Log In screen only if you have selected the “Allow users to Opt in to receive message” check box for “Email” authentication type when configuring the Authentication module for the portal.

Step 3 Press Accept Terms and Continue .

If the e-mail ID entered is valid, the internet is provisioned.

Step 4 If a Data Capture module is configured for the e-mail authentication, a registration screen appears when the customer press Accept Terms and Continue .

Step 5 Enter all the mandatory fields for registration and press Connect .

The internet provisioning process is initiated, and the internet is provisioned.

Authentication Steps for a Repeat User for Email Verification

The authentication steps for a repeat user for various scenarios are as follows:

• The Data Capture module is not configured -When the captive portal loads, and the customer click any menu item or link in the portal, the internet is provisioned.
• The Data Capture module is configured and the customer completed the registration - When the captive portal loads, and the customer click any menu item or link in the portal, the internet is provisioned.
• The Data Capture module is configured, and the registration details are outdated- When the captive portal loads, and the customer click any menu item or link in the portal, the registration form appears with the previously filled data. The customer can update the form, and press Connect to get access to the internet.

The following are some of the scenarios when the registration details become outdated:

– Added new mandatory fields - Added a new mandatory field in the Data Capture module. For example, you configured the Data Capture module without a Gender field. The customer completes registration. Later on, you added the Gender field to the Data Capture module and marked it as mandatory.

– Optional field becomes mandatory- Modified the Data Capture module to make an optional field that the customer skipped during registration as a mandatory field. For example, you have configured a Data Capture module with the last name as optional. The customer connected to the SSID and completed the registration without mentioning the last name. Now, you modified the Data Capture module and made the last name mandatory for registration.

– Modified the choice options - Removed or replaced a choice option that was available for selection. For example, you have configured a mandatory business tag “Age Criteria” with choice options as “Child” and Adult”. The customer completes registration by selecting Age Criteria as Child. Later on, you modified to display the choices as “Kids”, and “Adult”.

Note In all the above scenarios, if there is any change in the Terms and Conditions defined, the Terms and Conditions screen appears with the terms and conditions when the customer click any menu item or link in the portal. The customer must press the Accept Terms and Continue button to get access to the internet or to move to the next authentication step.

Authentication Steps for Social Authentication

To complete the social authentication for a portal, perform the following steps:

Step 1 When the customer click any menu item or link in the captive portal, a screen appears with all the social sign in options available for the portal.

Note The Sign in option appears only for those social networks that are configured for the portal. For more information on configuring the social app for a portal, see the “Configuring a Portal for Social Sign In Authentication” section.

Step 2 Click the sign in option for the social network through which you want to complete the authentication. The log in page for the social network appears.

For example, click the sign in option for Facebook, then the log in screen for Facebook appears.

Step 3 Enter the log in credentials for the social network, and press the log in button.

Step 4 In the screen that appears, press Allow .

The redirect URI gets loaded and the Terms and Conditions screen appears.

Step 5 Press Accept Terms and Continu e.

Note For Facebook and Twitter, it is not required to configure the redirect URI. The Redirect URI must be configured for Google + and Linked In. For more information on configuring the redirect URI for Google+ and Linked In, see the “Configuring the Apps for Social Authentication” section.

Step 6 After provisioning the internet, a Continue screen appears.

Step 7 Press Continue to view the page for the link you have clicked earlier.

Note For the portals created using the WiFi Engage 2.3 or earlier, the pop up message appears throughout the authentication process instead of flat screens.

Authentication Steps for a Repeat User with Social Authentication

When the captive portal loads, and the customer click any menu item or link in the portal, the options to connect with all the configured social networks appear. The social networks the customer has used earlier for authentication will be labeled as “Continue with [social network]. For example, if the customer has used Facebook authentication earlier to access the internet through the captive portal, the option for Facebook will be labeled as “Continue with Facebook”. For the social networks that are not used earlier for authentication, a sign in option appears. For example, “Signin with Google +”.

• If the customer continues to use a social network that was used earlier for authentication, the internet is provisioned without any authentication process. However, if there is any change in the terms and conditions, the Terms and Conditions screen is shown. Then, the customer must press the Accept Terms and Continue button to get access to the internet.
• If the customer signs in using a social network that was not used earlier for authentication, the customer has to complete the entire authentication process for that social network. If the customer has accessed the internet using social authentication through any of the social network, the Terms and Conditions screen is not shown during the authentication process. However, if there is any change in the terms and conditions, the Terms and Conditions screen appears during the authentication process. Then, the customer must press the Accept Terms and Continue button to get access to the internet.