Developing Location-Specific Experience Zones
The WiFi Engage enables you to create location-specific experience zones. Each experience zone provides visitors with a menu of services and content that is specific to the business and relevant to that location or area.
ABC is a leading hotel chain with many hotels around the globe. The hotel provides free Wi-Fi access to all its customers. ABC is WiFi Engage enabled. Mr. White is a businessman and a regular customer of ABC who uses ABC's various hotels during his business trips. Mr. White has to visit New York and London as part of his business trip, and he has booked the hotels of ABC in both of these places. When he is in New York, Mr White connects to the internet through ABC's Wi-Fi. Then, a portal is shown that has the tourist spots, shopping centers, local news, and local advertisements of New York. Mr. White travels to London and accesses ABC's Wi-Fi. Now the portal shown to him has the tourist spots, shopping centers, local news, and local advertisements of London. Similarly, you can provide different experience zones to your customers when they access the same WiFi ID from different locations.
Note You need to have both the Meraki and WiFi Engage accounts to create the experience zones.
To develop a location-specific experience zone, perform the following steps:
1. Enabling the SSIDs in the Meraki
2. Accessing the WiFi Engage
3. Connecting to the Meraki from the WiFi Engage
4. Importing the SSIDs
5. Defining the Locations
6. Adding Access Points to a Location
7. Enabling the Maps for a Location
8. Creating the Portals
9. Developing the Experience Zones
10. Activating the SSIDs
Enabling the SSIDs in the Meraki
To import the SSIDs to the WiFi Engage, you need to enable those SSIDs in the Meraki.
Note As the Meraki is not a part of the Enterprise Mobility Services Platform, the menu path and menu names are subject to change.
To enable the SSIDs in the Meraki, perform the following steps:
Step 1 Go to meraki.cisco.com.
Step 2 Log in to the application using the login credentials for your Meraki account.
Step 3 Click the Meraki organization in which you need to enable the SSIDs, and choose the required network.
Step 4 Choose Wireless> Configure> SSIDs.
The SSIDs available for the network appears.
Step 5 Rename the SSID and enable it.
Step 6 Click edit settings, and in the Splash page option, choose the click-through radio button.
Note If you need to apply a radius server configuration for your SSID, choose the RADIUS for splash page option instead of the click-through, and add the radius server with the details, such as Host, Port, and so on. Also, choose the radius server from the drop-down list for the Sign-on with radio button. For more information, see the Cisco WiFi Engage with Meraki Configuration Guide.
Step 7 Click Save Changes.
Note To enable the SSIDs, you need to have a Meraki account.
Accessing the WiFi Engage
The WiFi Engage dashboard is available to the users through emsp.cisco.com. Cisco provides the user credentials to each customer of the WiFi Engage.
To access the WiFi Engage, perform the following steps:
Step 1 Go to emsp.cisco.com.
Step 2 In the Sign in window, enter the user credentials provided for your Enterprise Mobility Services Platform account, and click the arrow button to sign in.
Step 3 Click the WiFi Engage icon.
Note You can directly log in to the WiFi Engage using the URL https://emsp.cisco.com/wifiengage/.
Step 4 From the Select Customer drop-down list, choose the customer name corresponding to the Meraki, and click Proceed.
The WiFi Engage dashboard appears.
Connecting to the Meraki from the WiFi Engage
To develop the experience zones for a Meraki SSID, you need to import that SSID from the Meraki network. Also, you need to connect to the Meraki network to add the access points to the locations and publish the experience zones.
To connect to the Meraki, perform the following steps:
Step 1 In the WiFi Engage dashboard, click the icon for the Account Settings.
Step 2 In the Meraki Settings dialog box that appears, click Connect account.
Step 3 Enter the username and password for your Meraki account, and click Connect account.
Step 4 In the Organization dialog box that appears, choose the Meraki organization to which you need to log in, and click Submit.
The Account switched successfully message appears. Now, the WiFi Engage is connected to the Meraki network.
Step 5 Click Continue to navigate to the other activities in the WiFi Engage.
Note You can switch to a different Meraki account using the Meraki Account Settings button.
Note You can use a WiFi Engage account only for one Meraki organization. For more information on the Meraki organization, see the User Guide for the Meraki.
Importing the SSIDs
The SSID refers to the network ID that you connect to access the internet through Wi-Fi. To create an experience zone for an SSID of the Meraki, you need to import that SSID from the Meraki network.
To import the SSIDs for a Meraki network, you need to enable the SSIDs in meraki.cisco.com. For more information, see the“Enabling the SSIDs in the Meraki” section. The enabled SSIDs are available for importing.
To import the SSIDs, perform the following steps:
Step 1 In the WiFi Engage dashboard, choose Configure > SSIDs, and click Import.
Step 2 In the Please Select SSID To Import window, select the SSIDs you need to import, and click Import SSID.
The imported SSIDs appear in the SSIDs window.
Note As the WiFi Engage needs to synchronize with the Meraki network to load the imported SSIDs, you may need to refresh the window to view the imported SSIDs.
Manually Configuring the SSIDs
To manually configure the SSIDs, perform the following steps:
Step 1 In the SSIDs window, click the Configure SSIDs Manually? link.
Step 2 Click the Configure SSIDS Manually tab.
Step 3 Follow the instructions specified in this tab.
Defining the Locations
The WiFi Engage enables you to provide the different experience zones for the various locations. A location can be defined as a logical grouping of access points. So, when a Wi-Fi user connects to the internet using the same SSID from different locations, the user is provided with different experience zones, if configured so. Define the locations for which you want to create the experience zones.
To define a location, perform the following steps:
Step 1 Choose Configure > Locations, and click Add Location.
Step 2 In the Add Location window, enter the name of the location, and click Add.
The location added appears in the Locations window.
Adding Access Points to a Location
When you create an experience zone for a location, that experience zone is available for all of the access points associated with that location. You can add all of the access points in a network or only the selected access points to a location.
Note The access points added to a location are not available for another location.
To add access points for a location, perform the following steps:
Step 1 In the WiFi Engage dashboard, choose Configure > Locations.
The locations defined appear.
Note You can search for a location using the Search option. You can search for a location by the location name and name or the MAC address of the access points associated with that location.
Step 2 Click the Add access points link corresponding to the location for which you want to define the access points.
Step 3 In the Access Points window, do the following:
a. From the Select network drop-down list, choose the network in which you want to add the access points.
All of the access points for this network appear.
b. Select the access points that you want to add for the location.
c. Click Add Access Points.
The access points are added for the location. The total number of access points added appear against the location in the Locations window.
Note You can add access points to a location in bulk using the Import Template button. You need to provide the access points along with the network ID, network name, and network display name.
Enabling the Maps for a Location
You can configure the maps that must appear for various locations in the WiFi Engage. When the user accesses the WiFi Engage from the various locations, the corresponding map appears.
To enable a map for a location, perform the following steps:
Step 1 In the WiFi Engage dashboard, choose Configure > Maps. All of the locations that are added to the WiFi Engage appear.
Step 2 Expand the location for which you need to configure the map by clicking the location name. All of the access points associated with that location appear.
Note The locations with the arrow mark adjacent have access points associated with them.
Step 3 Click the Change Map link corresponding to the location for which you need to enable the map.
Step 4 In the Change Map window, configure the map for the location.
You can upload the map from the Meraki, Micello map, or an external source.
a. To upload a Meraki map, choose Meraki Map. The map for this location in the Meraki appears along with its name. Edit the name, if required, and click Save.
b. To upload a map from an external source, choose Upload Map. Upload the map using the Upload button, and enter a name for the map in the Map Name field, and click Save.
c. To upload a map from the Micello map, choose Micello map. Specify the Micello Map ID or Map URL of the map to upload. The map appears along with its name. Edit the name, if required, and click Save.
Note To upload a Micello map, you need to have a Micello account. For a Micello account, contact firstname.lastname@example.org.
Creating the Portals
A portal is the user interface that appears when a Wi-Fi user is logged into an experience zone. You can enhance the portals using the various portal modules provided by the WiFi Engage.
To create a portal, perform the following steps:
Step 1 In the WiFi Engage dashboard, choose Create > Portals, and click Create New.
Step 2 Choose a template for the portal.
Navigate using the arrows highlighted in the window to choose the required template.
Step 3 In the Name field, enter a name for the portal, and click Create.
The portal page appears with the portal modules on the left and portal preview on the right.
Step 4 Add features to the portal using the Portal Modules.
Step 5 Click Save to save the changes made to each module.
Developing the Experience Zones
An experience zone refers to the portal that appears to a user who accesses the WiFi Engage from a particular location with a specific SSID. The experience zones are created with respect to an SSID, portal, and locations.
To create an experience zone, perform the following steps:
Step 1 In the WiFi Engage dashboard, choose Configure > Experience Zones, and click +Experience Zone.
Step 2 In the Add Experience Zone window, add the following details, and click Add Zone.
a. From the SSID drop-down list, choose the SSID for which you want to define the experience zone.
b. From the Portal drop-down list, choose the portal that must appear for this experience zone.
c. In the Location area, choose All Locations if the experience zone is applicable for all of the locations, or choose Choose Location, and specify the locations for which you need to define this experience zone. Then, click Add.
d. In the Name field, enter a name for the experience zone, and click Add Zone.
Activating the SSIDs
After creating the experience zone, you need to activate the SSID to publish the experience zone. The access points immediately broadcast the SSID with your captive portal. You can now have your customers enable the Wi-Fi on their device (mobile, laptop, and so on), and connect to your SSID and view the experience zone associated with that SSID and location.
Note The imported SSIDs need to be activated to show the experience zones to the end users. When you activate an SSID, the Meraki network is updated with the WiFi Engage configurations required to show the experience zones.
To activate an SSID, perform the following steps:
Step 1 In the WiFi Engage dashboard, choose Configure > SSIDs.
Step 2 Click Activate corresponding to the SSID that you want to activate.
The SSID updates that need to be configured in the Meraki network appears.
Step 3 Click Update.
The Meraki network gets updated with the required configurations to show the experience zones for this SSID.
Note On an iPhone, within 3 seconds after connecting, the user is automatically taken to the portal for the experience zone.
Note On an Android phone, the user may require to open a browser to view the portal for that experience zone.
Note If there is any WiFi Engage configuration update that is not synchronized with the Meraki, a red indicator appears against the SSID. Click the Sync link to synchronize. After synchronization, the indicator turns green.