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Cisco DNA Spaces Configuration Guide

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Cisco DNA Spaces Configuration Guide

Chapter Title

Managing Cisco DNA Spaces Users and Accounts

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Updated:
November 18, 2020

Chapter: Managing Cisco DNA Spaces Users and Accounts

Managing Cisco DNA Spaces Users and Accounts

This chapter explains how to invite and manage Cisco DNA Spaces users.

Managing Cisco DNA Spaces Users

Cisco DNA Spaces provides its users different rights and privileges based on the role they perform.

Inviting a Cisco DNA Spaces User

When a Cisco DNA Spaces account is created, a Dashboard Admin Role user is created for the account with the e-mail ID provided. This Dashboard Admin can invite other users for Cisco DNA Spaces.

Cisco DNA Spaces provides only one default user role, Dashboard Admin Role. By default, Dashboard Admin Role will have read and write access rights only to the role types, DNASpaces (including menu items in the left pane, of the dashboard, and the apps Behavior Metrics, OpenRoaming, Location Analytics, Engagements, and Location Personas), CaptivePortals, and OperationsInsights.


Note

  • If the Dashboard Admin Role requires access to any other role types( apps) such as BLEManager, you must contact the Cisco DNA Spaces support team.

  • By deafult, a Dashboard Admin Role for the SEE (Base) license will have access only to DNASpaces.

Cisco DNA Spaces allows you to define user roles with different access rights to different apps. For example, you can create a user role with read and write permisision in Captive Portals app, and read only permission in Operational Insights app.

You can include the following role types (apps) in a user role, if that particular service is enabled for your account.

  • DNASpaces: This role type provides access to all the menu items in the left pane of the Cisco DNA Spaces dashboard such as Location Hierarchy, Admin Management, Monitoring and Support, Setup, and so on. In addition, this role type provides access to the apps such as Behavior Metrics, OpenRoaming, Location Analytics, Engagements, and Location Personas.

  • CaptivePortal: This role type provides access rights to the Captive Portals app.

  • OperationalInsights: This role type provides access rights to the Operational Insights app.

  • BeconManager: This role type provides access rights to the BLE Manager app.

  • MobileSDK: This role type provides access rights to the Location SDK app.

  • LocationThis role type provides access rights to the Detect and Locate app.

To invite a Cisco DNA Spaces user, perform the following steps:

Procedure

Step 1

In the Cisco DNA Spaces dashboard, choose Admin Management.

Step 2

Click Invite Admin.

Step 3

In the Invite Admin window, enter the following details:

  1. In the Email field, enter the e-mail address of the user to add.

  2. From the Role Name drop-down list, choose the user role that you want to provide to this user.

    The default user role, and the user roles defined earlier appears in the drop-down list for selection. If the required user role is not there, you can define a user role using Create New Role. For more information on creating a new user role, see the Creating a User Role section. The user roles defined all get listed on the Roles tab.

  3. Click Invite.

    Note 

    • The Invite Admin button is available only for Cisco DNA Spaces Admins with Read and Write permissions.

    • Certain apps such as Captive Portals have provision to manage the users for that particular app. For example, a Captive Portals app user with read/write permission can invite users with user roles Creative User or AccessCodeManger from the User Management option in the Captive Portals app. Admin Management users will be displayed in the User Management window. However, from the User Management option in the Captive Portals app, you cannot modify an user account created through Admin Management.

Creating a User Role

To create a Cisco DNA Spaces user role, perform the following steps:

Procedure

Step 1

In the Cisco DNA Spaces dashboard, click Admin Management.

Step 2

Click the Roles tab, and click Create Role.

Note 

You can also click Create New Role in the Role Name drop-down list in the Invite Admin window.

Step 3

In the Create New Role window, enter the following details:

  1. In the ROLE NAME field, enter a name for the user role.

  2. In the APPS area, check the check boxes for the role types that you want to provide to this user role.

    For more information on role types (apps), see the roles types described in Inviting a Cisco DNA Spaces User.

  3. From the drop-down list that appears for each role type, choose the access right to be provided for this particular user role.

    You can set the access right as Read Only or Read/Write.

    For example, if you want to create a user role that has complete access to Dashboard menu items, and read only access to captive portal app, check the DNASpaces check box, and from the corresponding drop-down list choose Read/Write. Then check the CaptivePortal check box, and from the corresponding drop-down list choose Read only.

  4. Click Create.

The user role will now be available in the Role Name drop-down list of the Invite Admin window.

Editing Cisco DNA Spaces User

A Dashboard Admin user with read and write permission can change the user role of a user. For example, a Dashboard Admin Read can be promoted to a Dashboard Admin Read and Write user.

To edit the user privileges of a Cisco DNA Spaces user, perform the following steps:

Procedure

Step 1

In the Cisco DNA Spaces dashboard, choose Admin Management.

The Admin page appears with the list of e-mail IDs of the Cisco DNA Spaces users.

Step 2

Click the Edit icon at the far right of the e-mail ID of the user whom you want to edit.

The Invite Admin window appears.

Step 3

From the Role Name drop-down list, choose the type of access that you want to provide to the user.

The default user roles, and the user roles defined earlier appears in the drop-down list for selection. If the required user role is not there, you can define a user role using Create New Role. For more information on creating a new user role, see the "Creating a User Role" section.

Step 4

Click Update.

Deleting a Cisco DNA Spaces User

If a user no more needs access to the Cisco DNA Spaces, we recommend that such users to be deleted from the Cisco DNA Spaces user list. A Dashboard Admin Role user can delete other users.

To delete an existing Cisco DNA Spaces user, perform the following steps:

Procedure

Step 1

In the Cisco DNA Spaces dashboard, choose Admin Management.

The Admins page appears with the list of the Cisco DNA Spaces users.

Step 2

Click the Delete icon at the far right of the e-mail ID of the user whom you want to delete.

If you want to delete multiple users, select the check box for the corresponding e-mail IDs, and click Delete Admins that appears on top right of the window.

God Admin

Cisco DNA Spaces provides a God Admin user role to access the God Admin dashboard, which is available only for Cisco Internal users. Currently, the number of God Admin accounts possible at a time is restricted. The Team option does not support to create God Admin user roles. It is created internally by Cisco DNA Spaces team. The God Admin dashboard provides a report that is generated based on the data for all the Cisco DNA Spaces customers, and helps Cisco to analyze the overall performance of Cisco DNA Spaces.

The data displayed in the God Admin dashboard includes:

  • Total No of Locations

  • Total Number of APs

  • Total number of location updates.

  • Total sq.ft area covered by Cisco DNA Spaces.

  • Total number of Visits and Visitors.

  • Visitors by location in Map View and List View.

  • Top 5 Locations.

  • Visit Duration for various visit ranges.

  • Visit Counts for various Visit ranges.

  • Graph for Hourly Visits.

  • Count of Mobile Numbers, Email IDs, Names captured along with the number of visitors for which gender is captured.

  • Count of Opt In users.

Managing the Cisco DNA Spaces Accounts

This section describes how to manage the Cisco DNA Spaces Accounts.

Changing the Cisco DNA Spaces Password

We recommend you to change the Cisco DNA Spaces password at frequent intervals to ensure more security for your application.

To change the password of your Cisco DNA Spaces account, perform the following steps:

Procedure

Step 1

In the Cisco DNA Spaces dashboard, click the User Account icon that appears at the far-right of the dashboard.

Step 2

Click Change Password.

Step 3

In the window that appears, do the following:

  1. In the Current Password field, enter the current password for your Cisco DNA Spaces account.

  2. In the New Password field, enter the new password that you want for your Cisco DNA Spaces account.

  3. In the Confirm Password field, reenter the new password for confirmation.

  4. Click Change Password.

Password Strength

The Cisco DNA Spaces password requires the following parameters:

  • Atleast 8 characters.

  • Atleast 1 upper case letter (A-Z)

  • Atleast 1 lower case letter (a-z)

  • Atleast 1 special character

  • Atleast 1 numeric character(0-9)

Signing Out of Cisco DNA Spaces

To sign out of Cisco DNA Spaces, perform the following steps:

Procedure

Step 1

In the Cisco DNA Spaces dashboard, click the User Account icon that appears in the far right of the dashboard.

Step 2

Click Logout.

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