Customer Experience Feedback Module
BY DEFAULT YOUR PRIVATE AND CORPORATE DATA IS COLLECTED.
The customer experience feedback (CEF) module provides us with
information about which features and modules customers use and have enabled.
This information gives us insight into the user experience so that Cisco can
continue to improve the quality, reliability, performance, and user experience
For details about the collection and use of information, refer to the Cisco Online Privacy Statement Highlights page where you can access the AnyConnect Secure Mobility Client Supplement. All data is collected anonymously and does not contain personally identifiable data. The data is also securely sent.
Cisco collects the following types of data:
collected and sent once every month.
Web threat data—Sent whenever a threat is reported.
Crash reports—Crash dump files generated by AnyConnect are
checked every 24 hours, collected, and sent to the customer experience feedback
The major components in the customer experience feedback modules
are as follows:
Feedback Module—AnyConnect software component that collects the
information and periodically sends it to the server.
Cisco Feedback Server—Cisco-owned cloud infrastructure that
collects the customer experience feedback data and stores it in temporary
storage as raw format.
The AnyConnect Customer Experience Feedback module is deployed
with AnyConnect, and enabled by default. You can modify what feedback is sent
by creating a Customer Experience Feedback profile, including opting out of
experience feedback entirely. This method is the preferred method to disable
the feedback module, but you can also remove it altogether during AnyConnect
Before You Begin
The customer experience feedback module is enabled
||Open the stand-alone Customer Experience Feedback Profile Editor
or in ASDM. Navigate to
||Create an AnyConnect client profile with Profile Usage of
Feedback Service Profile.
||If you do not want to provide feedback, uncheck
Enable customer Experience Feedback Service.
You can disable feedback any time after installation.
||If you do not want to send crash reports generated by
Include Crash Report.
The default is to include a crash report.
||Enter a customer key or ID of your choice.
This ID allows Cisco to identify information from your