Upgrading to Release 1.0.2
If your IP camera has an earlier firmware release, you can upgrade it to firmware release 1.0.2 by using the Camera Firmware Upgrade feature in the VSM Management Console. For instructions, see the “Using the VSM Management Console” chapter in
Cisco Video Surveillance Manager User Guide
Alternatively, you can upgrade your IP camera to firmware release 1.0.2 by performing the following steps.
Step 1 Take these actions to obtain the release 1.0.2 firmware:
a. Go to the following URL:
b. In the Downloads Home area,
Connected Safety and Security
Video Surveillance IP Cameras
, and then navigate to your camera model.
c. In the Select a Software type area, click Video Surveillance
Series IP Camera Firmware, where
is the series model of your camera.
d. From the navigation pane on the left, choose the
e. Download the 1.0.2 firmware, which has one of the following file names, depending on your camera model
– For the CIVS-IPC-8000P model—CIVS-IPC-8000P-V220.127.116.11.flash.pkg
– For the CIVS-IPC-8020 model—CIVS-IPC-8020-V18.104.22.168.flash.pkg
– For the CIVS-IPC-8030 model—CIVS-IPC-8030-V22.214.171.124.flash.pkg
– For the CIVS-IPC-8400 model—CIVS-IPC-8400-V126.96.36.199.flash.pkg
f. Log in and follow the on-screen prompts to download it to your PC.
Step 2 In the address field of your web browser, enter the IP address of the camera whose firmware you are upgrading.
Step 3 Enter your user name and password to log in to the camera web-based user interface.
Step 4 In the web-based interface, choose
Configuration > > System > Maintenance
Step 5 In the General settings tab on the System > Maintenance page, take these actions:
a. In the Upgrade firmware area, click
next to the Firmware file field.
b. Navigate to and select the firmware upgrade fie that you downloaded.
c. Click the
The firmware on the camera upgrades. Then the camera restarts automatically.
Installing ActiveX Client
The following sections provide information about installing the ActiveX client:
Minimum Installation Requirements
Windows 7 with Standard User Rights
DirectX End-User Runtime (DirectX 9.0 or higher)
– DirectX 11 installed with Windows 7
.Net Framework 2.0 SP 1 or higher
– Installed with Windows 7 by default
Computer Display drivers installed properly
Support for the 32-bit version of Internet Explorer 9, 10, and 11
If you go to the View Video window or the Local Storage window in the IP camera web-based interface and ActiveX is not installed, the window indicates that ActiveX is required provides instructions that explain how to download and install ActiveX.
To download and install ActiveX, follow these steps:
Step 1 From the window IP camera web-based interface that instructs you to install the Cisco Camera UI Control, click
in the yellow banner.
Step 2 If a Security Warning dialog box appears, click
The following sections provide information about bugs in this IP camera release:
Using the Bug Search Tool
You can use the Bug Search Tool to find information about bugs for this release, including a description of the problems and available workarounds. The Bug Search Tool lists both open and resolved bugs.
Note Bug Search Tool is the successor to the Bug Toolkit.
To use the Bug Search Tool, follow these steps:
Step 1 Go to
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the Search For field, then press
Step 4 To look for information if you do not know the bug ID number, enter keywords which search for text matches in the following sections of a bug:
known affected releases/ known fixed releases
For more information about the Bug Search Tool, click Help on the main Bug Search Tool page:
describes the known bugs in this release.
Table 1 Bugs Open in this Release
Purple fringing is displayed for the Cisco IP Camera 8020
Obtaining Documentation and Submitting a Service Request
For information about obtaining documentation, submitting a service request, gathering additional information and new and revised Cisco technical documentation, see the monthly
What’s New in Cisco Product Documentation
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