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Cisco Identity Services Engine Administrator Guide, Release 2.3

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Book Title

Cisco Identity Services Engine Administrator Guide, Release 2.3

Chapter Title

Navigate the Admin portal

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Updated:
October 7, 2020

Chapter: Navigate the Admin portal

Navigate the Admin portal

Administrators Portal

The Admin portal provides access to ISE configuration and reporting. The following figure shows the main elements of the menu bar of portal.

1

Menu Drop-downs

  • Context Visibility: These menus display information about endpoints, users, and NADs. The information can be segmented by features, applications, BYOD, and other categories, depending on your license. The Context menus use a central database, gathers information from database tables, caches, and buffers, which makes updates to context dashlets and list content very fast. The Context menus consist of dashlets at the top, and a list of information at the bottom. As you filter data by modifying the column attributes in the list, the dashlets are refreshed to show the changed content.

  • Policy: Access tools for managing network security in the areas of authentication, authorization, profiling, posture, and client provisioning.

  • Administration: Access tools for managing Cisco ISE nodes, licenses, certificates, network devices, users, endpoints, and guest services.

2

Top Right menu

  • Search for endpoints and display their distribution by profiles, failures, identity stores, location, device type, and so on.

  • Access the online help for the currently displayed page, plus links to the ISE Community, Portal Builder and more.

  • Access the following options:

    • PassiveID Setup: The PassiveID Setup option launches the PassiveID Setup wizard to set up passive identity using Active Directory. You can configure the server to gather user identities and IP addresses from external authentication servers and deliver the authenticated IP addresses to the corresponding subscriber.

    • Visibility Setup: The Visibility Setup option launches the ISE Visibility Setup wizard that allows you to add a list of IP address range for endpoints discovery.

    • Wireless Setup (BETA): The Wireless Setup (BETA) option provides an easy way to set up wireless flows for 802.1x, guest, and Bring Your Own Device (BYOD). This option also provides workflows to configure and customize each portal for guest and BYOD.

  • System activities, which includes bringing up the online help, and configuring account settings.

ISE Home Dashboards

The Cisco ISE Dashboard displays live consolidated and correlated statistical data that is is essential for effective monitoring and troubleshooting. Dashboard elements show activity over 24 hours, unless otherwise noted. The following figure shows some of the information available on the Cisco ISE Dashboard. You can view the Cisco ISE Dashboard data only in the Primary Administration Node (PAN).

The Home page has five default dashboards that show a view of your Cisco ISE data:

  • Summary: This view has a linear Metrics dashlet, pie chart dashlets, and list dashlets. The Metrics dashlet is not configurable.

  • Endpoints: Status, Endpoints, Endpoint Categories, Network Devices.

  • Guests: Guest user type, logon failures and location.

  • Vulnerability:Information reported to Cisco ISE by vulnerability servers.

  • Threat: Information reported to Cisco ISE by threat servers.

Each of these dashboards has several pre-defined dashlets. For example, the Summary dashboard has the dashlets Status, Endpoints, Endpoint Categories, and Network Devices.

Configuring Home Dashboards

You can customize a Home page dashboard by clicking the gear icon in the upper right-hand corner of the page:

  • Export saves the currently selected home view to a PDF.

  • Layout Template configures the number of columns displayed in this view.

  • Manage Dashboards allows you to make the current dashboard the default (that opens when you select Home), or reset all dashboards (remove your configurations on all the Home dashboards).

Context Visibility Views

The structure of a Context Visibility page is similar to the Home page, except that Context Visibility pages:

  • Retain your current context (browser window) when you filter the displayed data

  • Are more customizable

  • Focus on endpoint data

You can view the context visibility data only from the Primary Administration Node (PAN).

Dashlets on Context pages show information about endpoints, and endpoint connections to NADs. The information currently displayed is based on the content in the list of data below the dashlets on each page. Each page shows a view of endpoint data, based on the name of the tab. As you filter the data, both the list and dashlets update. You can filter the data by clicking on parts of one or more of the circular graphs, by filtering rows on the table, or any combination those actions. As you select filters, the effects are additive, also referred to as cascading filter, which allows you to drill down to find the particular data you are looking for. You can also click an endpoint in the list, and get a detailed view of that endpoint.

There are four main views under Context Visibility:

  • Endpoints—You can select which endpoints to display based on types of devices, compliance status, authentication type, hardware inventory, and more. Refer to the The Hardware Dashboard section for additional information.


    Note

    We recommend that you enable the accounting settings on the NADs to ensure that the accounting start and update information is sent to Cisco ISE.

    Cisco ISE can collect accounting information, such as the latest IP address, status of the session (Connected, Disconnected, or Rejected), inactivity days of an endpoint, only if accounting is enabled. This information is displayed in the Live Logs/Live Sessions and the Context Visibility pages. When accounting is disabled on a NAD, there might be a missing, incorrect, or mismatch in the accounting information between the Live Sessions/ Live Logs and Context Visibility pages.


    Note

    The Visibility Setup wizard allows you to add a list of IP address range for endpoints discovery. After this wizard is configured, Cisco ISE authenticates the endpoints, but the endpoints that are not included in the configured IP address range are not displayed in the Context Visibility > Endpoints tab and the Endpoints listing page (under Work Centers > Network Access > Identities > Endpoints).

  • User-Based—Displays user information from user identity sources.

    Note the following points while using this view:

    1. If there is any change in the username or password attribute, it will be reflected immediately on this page when there is a change in the authentication status.

    2. If any other attribute other than the username is changed in the Active Directory, the updated attributes are displayed only after 24 hours upon re-authentication.

    3. If the username and other attributes are changed in the Active Directory, the updated changes will be displayed immediately after re-authentication.

  • Network Devices—List of NADs that have endpoints connected to them. You can click the Number of Endpoints on a NAD (right-most column) to get a Context Visibility screen listing all those devices filtered by that NAD.


    Note

    If you have configured your network device with SNMPv3 parameters, you cannot generate the Network Device Session Status Summary report that is provided by the Monitoring service (Operations > Reports > Catalog > Network Device > Session Status Summary). You can generate this report successfully if your network device is configured with SNMPv1 or SNMPv2c parameters.

  • Application—The Application view is used to identify the number of endpoints that have a specified application installed. The results are displayed in graphical and table formats. The graphical representation helps you make a comparative analysis. For example, you can find out the number of endpoints with the Google Chrome software along with their Version, Vendor, and Category (Anti-phishing, Browser, and so on) in a table as well as a bar chart. For more information, see The Application Tab section.

You can create a new view under Context Visibility to create a custom list, for additional filtering. Dashlets are not supported in custom views for this release.

Clicking a section of a circular graph in a dashlet opens a new page with filtered data from that dashlet in Context Visibility mode. From that new page, you can continue to filter the displayed data, as described in Filtering Displayed Data in a View.

For more information about using Context Visibility to find endpoint data, see the following Cisco YouTube video, which uses ISE 2.1 https://www.youtube.com/watch?v=HvonGhrydfg.

Dashlets

The following image is an example of a dashlet:

  1. The stacked window symbol “detaches”,open new window icon opens this dashlet in a new browser window. The circle refreshes. The X deletes this dashlet, but is only available on the Home page. You delete dashlets in Context Visibility using the gear symbol in the top-right corner of the screen.

  2. Some dashlets have different categories of data. Click the category to see a pie chart with that set of data.

  3. The pie chart shows the data that you have selected. Clicking one of the pie segments opens a new tab in Context Visibility with the filtered data, based on that pie segment.

Clicking a section of the pie chart in a Home dashboard opens in new browser window that displays data filtered by the section of the pie chart that you clicked on.

Clicking a section of the pie chart in a Context view filters the displayed data, but does not change the context; the filtered data displays in the same browser window.

The Application Dashboard

Table 1. Description of the Application Dashboard

Label

Description

1

The Summary tab is selected by default. It displays the Application Categories dashlet, which contains a bar chart. Applications are classified into 13 categories. Applications that do not fall into any of these categories are termed Unclassified.

The available categories are Anti-Malware, Antiphishing, Backup, Browser, Data Loss Prevention, Data Storage, Encryption, Firewall, Messenger, Patch Management, Public File Sharing, Virtual Machine, and VPN Client.

2

Each bar corresponds to a classified category. You can hover over each bar to view the total number of applications and endpoints that correspond to the selected application category.

3

The applications and endpoints that fall under the Classified category are displayed in Blue. Unclassified applications and endpoints are displayed in Gray. You can hover over the classified or unclassified category bar to view the total number of applications and endpoints that belong to that category. You can click Classified and view the results in the bar chart and table (5). When you click Unclassified, the bar chart is disabled (grayed out) and the results are displayed in the table (5).

4
The applications and endpoints are displayed based on the selected filter. You can view the breadcrumb trail as you click different filters. You can click Deselect All to remove all filters.

5

When you click multiple bars, the corresponding classified applications and endpoints are displayed in the table. For example, if you select the Antimalware and Patch Management categories, the following results are displayed.

Application Name Version Vendor Category Application OS Endpoints With This Software
Gatekeeper 9.9.5 Apple Inc. Antimalware windows 7 64-bit,mac osx 10.10,mac osx 8,mac osx 9 5
Gatekeeper 10.9.5 Apple Inc. Antimalware windows 8 64-bit,mac osx 10.10 3

Software Update

2.3

Apple Inc.

Patch Management

windows 7 64-bit,mac osx 10.10,mac osx 8,mac osx 9

5

6

Click an endpoint in the Endpoints With This Software column in the table to view the endpoint details, such as Mac address, NAD IP address, NAD port ID/SSID, IPv4 address, and so on.

7

You can select an application name and choose the Create App Compliance option from the Policy Actions drop-down list to create application compliance condition and remediation.

The Hardware Dashboard

The endpoint hardware tab under context visibility helps you collect, analyze, and report endpoint hardware inventory information within a short time. You can gather information, such as finding endpoints with low memory capacity or finding the BIOS model/version in an endpoint. You can increase the memory capacity or upgrade the BIOS version based on these findings. You can assess the requirements before you plan the purchase of an asset. You can ensure timely replacement of resources. You can collect this information without installing any modules or interacting with the endpoint. In summary, you can effectively manage the asset lifecycle.

The Context Visibility > Endpoints > Hardware page displays the Manufacturers and Endpoint Utilizations dashlets. These dashlets reflect the changes based on the selected filter. The Manufacturers dashlet displays hardware inventory details for endpoints with Windows and Mac OS. The Endpoint Utilizations dashlet displays the CPU, Memory, and Disk utilization for endpoints. You can select any of the three options to view the utilization in percentage.

  • Devices With Over n% CPU Usage.

  • Devices With Over n% Memory Usage.

  • Devices With Over n% Disk Usage.


Note

The hardware inventory data takes 120 seconds to be displayed in the ISE GUI. The hardware inventory data is collected for posture compliant and non-compliant states.

The hardware attributes of an endpoint and their connected external devices are displayed in a table format. The following hardware attributes are displayed:

  • MAC Address

  • BIOS Manufacturer

  • BIOS Serial Number

  • BIOS Model

  • Attached Devices

  • CPU Name

  • CPU Speed (GHz)

  • CPU Usage (%)

  • Number of Cores

  • Number of Processors

  • Memory Size (GB)

  • Memory Usage (%)

  • Total Internal Disk(s) Size (GB)

  • Total Internal Disk(s) Free Size (GB)

  • Total Internal Disk(s) Usage (%)

  • Number of Internal Disks

  • NAD Port ID

  • Status

  • Network Device Name

  • Location

  • UDID

  • IPv4 Address

  • Username

  • Hostname

  • OS Types

  • Anomalous Behavior

  • Endpoint Profile

  • Description

  • Endpoint Type

  • Identity Group

  • Registration Date

  • Identity Store

  • Authorization Profile

You can click the number in the Attached Devices column that corresponds to an endpoint to view the Name, Category, Manufacturer, Type, Product ID, and Vendor ID of the USB devices that are currently attached to the endpoint.


Note

Cisco ISE profiles the hardware attributes of a client’s system, however, there may be a few hardware attributes Cisco ISE does not profile. These hardware attributes may not appear in the Hardware Context Visibility page.

The hardware inventory data collection interval can be controlled in the Administration > System > Settings > Posture > General Settings page. The default interval is 5 minutes.

Filtering Displayed Data in a View

Clicking any of the dashlets on a Context Visibility page filters the data that is displayed by the item you clicked, for example, a section of a pie chart.

If you click mobil…vices in the Endpoints dashlet, the window redisplays with two Endpoints dashlets, a Network Devices dashlet, and a list of data. The dashlets and list show data for mobile devices, as shown in the following examplea new window is displayed with the data, as shown in the following image:

You can continue to filter data by clicking more sections of the pie charts, or by using the controls on the list of data.

  1. The gear icon filters the displayed columns. The drop-down lets you chose which columns to display in this dashboard’s list.

  2. The Quick filter is displayed by default. Entering characters into the box (label number 3) filters the list based on the result. The Custom Filter provides a more granular filter, as shown below.

You can save your custom filters.

Endpoint Actions in a View’s List

The toolbar at the top of the list allows you to take actions on endpoints in the list that you selected. Not all actions are enabled for every list, some actions depend on a feature being enabled for use. The following list shows two endoint actions that must be enabled in Cisco ISE before you can use them.

  • If Adaptive Network Control (ANC) is enabled, you can select endpoints in the list, and assign or revoke network access. You can also issue a change of authorization (CoA):

    ANC (Endpoint Protection Services) is enabled in Cisco ISE in the Adaptive Network Service window. In the Cisco ISE GUI, click the Menu icon () and chooseAdministration > System > Settings > Endpoint Protection Service > Adaptive Network Control\. For more information, see Enable Adaptive Network Control in Cisco ISE.

  • If MDM is installed, you can perform MDM actions on selected endpoints.

Attributes in Context Visibility

The systems and services that provide attributes for Context Visibility sometimes have different values for the same attribute name. A few examples are shown below:

For Operating System

  • OperatingSystem—Posture operating system

  • operating-system—NMAP operating system

  • operating-system-result—Profiler consolidated operating system


Note

There might be some discrepancies in the endpoint operating system data displayed in the Context Visibility page when multiple probes are enabled for the endpoint in Cisco ISE.

For Portal Name

  • Portal.Name—Guest portal name when device registration is turned on

  • PortalName—Guest portal name when device registration is not turned on

Portal User

  • User-Name—User name from RADIUS authentication

  • GuestUserName—Guest user

  • PortalUser—Portal user

Cisco ISE Internationalization and Localization

Cisco ISE internationalization adapts the user interface for supported languages. Localization of the user interface incorporates locale-specific components and translated text. For Windows, MAC OSX, and Android devices, the native supplicant provisioning wizard can be used in any of the following supported languages.

In Cisco ISE, internalization and localization support focuses on support for non-English text in UTF-8 encoding to the end-user facing portals and on selective fields in the Admin portal.

Supported Languages

Cisco ISE, provides localization and internalization support for the following languages and browser locales:

Language

Browser Locale

Chinese traditional

zh-tw

Chinese simplified

zh-cn

Czech

cs-cz

Dutch

nl-nl

English

en

French

fr-fr

German

de-de

Hungarian

hu-hu

Italian

it-it

Japanese

ja-jp

Korean

ko-kr

Polish

pl-pl

Portuguese (Brazil)

pt-br

Russian

ru-ru

Spanish

es-es

End-User Web Portal Localization

The Guest, Sponsor, My Devices, and Client Provisioning portals are localized into all supported languages and locales. This includes text, labels, messages, field names, and button labels. If the client browser requests a locale that is not mapped to a template in Cisco ISE, the portals display content using the English template.

Using the Admin portal, you can modify the fields used for the Guest, Sponsor, and My Devices portals for each language individually, and you can add additional languages. Currently, you cannot customize these fields for the Client Provisioning portal.

You can further customize the Guest portal by uploading HTML pages to Cisco ISE. When you upload customized pages, you are responsible for the appropriate localization support for your deployment. Cisco ISE provides a localization support example with sample HTML pages, which you can use as a guide. Cisco ISE provides the ability to upload, store, and render custom internationalized HTML pages.


Note

NAC and MAC agent installers and WebAgent pages are not localized.

Support for UTF-8 Character Data Entry

Cisco ISE fields that are exposed to the end user (through the Cisco client agent, or supplicants, or through the Sponsor, Guest, My Devices, and Client Provisioning portals) support UTF-8 character sets for all languages. UTF-8 is a multibyte-character encoding for the unicode character set, which includes many different language character sets, such as Hebrew, Sanskrit, and Arabic.

Character values are stored in UTF-8 in the administration configuration database, and the UTF-8 characters display correctly in reports and user interface components.

UTF-8 Credential Authentication

Network access authentication supports UTF-8 username and password credentials. This includes RADIUS, EAP, RADIUS proxy, RADIUS token, and web authentication from the Guest and Administrative portal login authentications. UTF-8 support for user name and password applies to authentication against the local identity store as well as external identity stores.

UTF-8 authentication depends on the client supplicant that is used for network login. Some Windows native supplicants do not support UTF-8 credentials.


Note

RSA does not support UTF-8 users, hence UTF-8 authentication with RSA is not supported. Likewise, RSA servers, which are compatible with Cisco ISE, do not support UTF-8.

UTF-8 Policies and Posture Assessment

Policy rules in Cisco ISE that are conditioned on attribute values may include UTF-8 text. Rule evaluation supports UTF-8 attribute values. In addition, you can configure conditions with UTF-8 values through the Administrative portal.

Posture requirements can be modified as File, Application, and Service conditions based on a UTF-8 character set.

UTF-8 Support for Messages Sent to Supplicant

RSA prompts and messages are forwarded to the supplicant using a RADIUS attribute REPLY-MESSAGE, or within EAP data. If the text contains UTF-8 data, it is displayed by the supplicant, based on the client’s local operating system language support. Some Windows-native supplicants do not support UTF-8 credentials.

Cisco ISE prompts and messages may not be in sync with the locale of the client operating system on which the supplicant is running. You must align the end-user supplicant locale with the languages that are supported by Cisco ISE.

Reports and Alerts UTF-8 Support

Monitoring and troubleshooting reports and alerts support UTF-8 values for relevant attributes, for Cisco ISE supported languages, in the following ways:

  • Viewing live authentications

  • Viewing detailed pages of report records

  • Exporting and saving reports

  • Viewing the Cisco ISE dashboard

  • Viewing alert information

  • Viewing tcpdump data

UTF-8 Character Support in the Portals

Many more character sets are supported in Cisco ISE fields (UTF-8) than are currently supported for localizations in portals and end-user messages. For example, Cisco ISE does not support right-to-left languages, such as Hebrew or Arabic, even though the character sets themselves are supported.

The following table lists the fields in the Admin and end-user portals that support UTF-8 characters for data entry and viewing, with the following limitations:

  • Cisco ISE does not support guest usernames and passwords with UTF-8 characters.

  • Cisco ISE does not support UTF-8 characters in certificates.

Table 2. Admin Portal UTF-8 Character Fields

Admin Portal Element

UTF-8 Fields

Network access user configuration

  • User name

  • First name

  • Last name

  • e-mail

User list

  • All filter fields

  • Values shown on the User List page

  • Values shown on the left navigation quick view

User password policy

The passwords can be composed of any combination of upper and lower case letters, numbers, and special characters (that include: “!”, “@”, “#”, “$”,“^”, “&”, “*”, “(“, and “)”. Password field accepts any characters including UTF-8 characters, but it doesn't accept control characters.

Some languages do not have uppercase or lower case alphabets. If your user password policy requires the user to enter a password with uppercase or lowercase characters, and if the user’s language does not support these characters, the user cannot set a password. For the user password field to support UTF-8 characters, in the user password policy page (Administration > Identity Management > Settings > User Password Policy), you must uncheck the following options:

  • Lowercase alphabetic characters

  • Uppercase alphabetic characters

Dictionary words, their characters in reverse order or their letters replaced with other characters cannot be used.

Administrator list

  • All filter fields

  • Values shown on the Administrator List page

  • Values shown on the left navigation quick view

Admin login page

  • User name

RSA

  • Messages

  • Prompts

RADIUS token

  • Authentication tab > Prompt

Posture Requirement

  • Name

  • Remediation action > Message shown to Agent User

  • Requirement list display

Posture conditions

  • File condition > File path

  • Application condition > Process name

  • Service condition > Service name

  • Conditions list display

Guest and My Devices settings

  • Sponsor > Language Template: all supported languages, all fields

  • Guest > Language Template: all supported languages, all fields

  • My Devices >Language Template: all supported languages, all fields

System settings

  • SMTP Server > Default e-mail address

Operations > Alarms > Rule

  • Criteria > User

  • Notification > e-mail Notification user list

Operations > Reports

  • Operations > Live Authentications > Filter fields

  • Operations > Reports > Catalog > Report filter fields

Operations > Troubleshoot

  • General Tools > RADIUS Authentication Troubleshooting > Username

Policies

  • Authentication > value for the av expression within policy conditions

  • Authorization / posture / client provisioning > other conditions > value for the av expression within policy conditions

Attribute value in policy library conditions

  • Authentication > simple condition / compound condition > value for the av expression

  • Authentication > simple condition list display

  • Authentication > simple condition list > left navigation quick view display

  • Authorization > simple condition / compound condition > value for the av expression

  • Authorization > simple condition list > left navigation quick view display

  • Posture > Dictionary simple condition / Dictionary compound condition > value for the av expression

  • Guest > simple condition / compound condition > value for the av expression

UTF-8 Support Outside the User Interface

This section contains the areas outside the Cisco ISE user interface that provide UTF-8 support.

Debug Log and CLI-Related UTF-8 Support

Attribute values and posture condition details appear in some debug logs; therefore, all debug logs accept UTF-8 values. You can download debug logs containing raw UTF-8 data that can be viewed with a UTF-8 supported viewer.

ACS Migration UTF-8 Support

Cisco ISE, allows for the migration of ACS UTF-8 configuration objects and values. Migration of some UTF-8 objects may not be supported by Cisco ISE UTF-8 languages, which might render some of the UTF-8 data that is provided during migration as unreadable using Administrative portal or report methods. You must convert unreadable UTF-8 values (that are migrated from ACS) into ASCII text. For more information about migrating from ACS to ISE, see the Cisco Secure ACS to Cisco ISE Migration Tool for your version of ISE.

Support for Importing and Exporting UTF-8 Values

The Admin and Sponsor portals support plain text and .csv files with UTF-8 values to be used when importing user account details. Exported files are provided as csv files.

UTF-8 Support on REST

UTF-8 values are supported on external REST communication. This applies to configurable items that have UTF-8 support in the Cisco ISE user interface, with the exception of admin authentication. Admin authentication on REST requires ASCII text credentials for login.

UTF-8 Support for Identity Stores Authorization Data

Cisco ISE allows Active Directory and LDAP to use UTF- 8 data in authorization policies for policy processing.

MAC Address Normalization

ISE supports normalization of MAC address entered by you in any of the following formats:

  • 00-11-22-33-44-55

  • 0011.2233.4455

  • 00:11:22:33:44:55

  • 001122334455

  • 001122-334455

For the following ISE windows, you can provide full or partial MAC address:

  • Policy > Policy Sets

  • Policy > Policy Elements > Conditions > Authorization

  • Authentications > Filters (Endpoint and Identity columns)

  • Global Search

  • Operations > Reports > Reports Filters

  • Operations > Diagnostic Tools > General Tools > Endpoint Debug

For the following ISE windows, you should provide full MAC address (six octets separated by ‘:’ or ‘-’ or ‘.’):

  • Operations > Endpoint Protection Services Adaptive Network Control

  • Operations > Troubleshooting > Diagnostic Tools > General Tools > RADIUS Authentication Troubleshooting

  • Operations > Troubleshooting > Diagnostic Tools > General Tools > Posture Troubleshooting

  • Administration > Identities > Endpoints

  • Administration > System > Deployment

  • Administration > Logging > Collection Filter

REST APIs also support normalization of full MAC address.

Valid octet can contain only 0-9, a-f or A-F.

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