Cisco Terminal Services (TS) Agent Guide, Version 1.1

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Book Title

Cisco Terminal Services (TS) Agent Guide, Version 1.1

Chapter Title

View TS Agent Data

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Updated:
January 30, 2018

Chapter: View TS Agent Data

View TS Agent Data

View Information About the TS Agent

Use the following procedure to view the current user sessions on the network and the port ranges assigned to each session. The data is read-only.

Procedure

Step 1

On the server where you installed the TS Agent, start the TS Agent interface as described in Start the TS Agent Configuration Interface.

Step 2

Click the Monitor tab. The following columns are displayed:

  • REST Server ID: Host name or IP address of the FMC that is reporting the information. This information is useful if you have a high availability configuration.
  • Source IP: Displays the user's IP address value in IPv4 and/or IPv6 format. When both IPv4 and IPv6 addresses are configured and a new session is just created, both IPv4 and IPv6 addresses are displayed in separate rows.
  • Status: Displays the status of assigning ports to the user. For more information, see View Connection Status.
  • Session ID: Number that identifies the user's session. A user can have more than one session at a time.
  • Username: Username associated with the session.
  • Domain: Active Directory domain in which the user logged in.
  • Port Range: Port range assigned to the user. (A value of 0 indicates an issue assigning ports; for more information, see View Connection Status).
  • Login Date: Date the user logged in.

Step 3

The following table shows the actions you can perform:

Item

Description

Click column heading

Sort data in the table by that column.

Enter a portion of a username or a complete username in the Filter by Username search field.

Click to refresh sessions displayed on this tab page.

View Connection Status

When users have logged into Terminal Services where TS Agent is installed, a new system session is created, a port range is allocated for this session, and the results are sent to FMC for propagation to managed devices.

The Monitor tab page enables you to confirm that the port range was successfully sent to the FMC. Among the reasons why the process might have failed include:

  • Network connectivity issues

    Invalid VDI credentials

  • Token expiration

  • Incorrect domain name configured for the realm

Procedure

Step 1

On the server where you installed the TS Agent, start the TS Agent interface as described in Start the TS Agent Configuration Interface.

Step 2

Click the Monitor tab.

Step 3

The Status column has one of the following values:

  • Pending: The action is pending but not yet completed.
  • Failed: The action failed. Click the word Failed to view an error message.
  • Success: The action completed successfully.

View TS Agent User, User Session, and TCP/UDP Connection Data on the FMC

Use the following procedure to view data reported by the TS Agent. For more information about the FMC tables, see the Cisco Secure Firewall Management Center Configuration Guide.

Procedure

Step 1

Log in to the FMC where you configured the realms targeting the users your server is monitoring.

Step 2

To view users in the Users table, choose Analysis > Users > Users. The FMC populates the Current IP, End Port, and Start Port columns if a TS Agent user's session is currently active.

Step 3

To view user sessions in the User Activity table, choose Analysis > Users > User Activity. The FMC populates the Current IP, End Port, and Start Port columns if the TS Agent reported the user session.

Step 4

To view TCP/UDP connections in the Connection Events table, choose Analysis > Connections > Events. The FMC populates the Initiator/Responder IP field with the IP address of the TS Agent that reported the connection and the Source Port/ICMP Type field with the port the TS Agent assigned to the connection.

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