About Troubleshooting for the Firepower Migration Tool
A migration typically fails during the ASA configuration file upload or during the push of the migrated configuration to Firepower Management Center.
Some of the common scenarios where the migration process fails are:
Unknown or invalid characters in the ASA configuration file
Incomplete or missing elements in the ASA configuration file
Loss of a network connectivity or latency
Firepower Migration Tool Support Bundle
The Firepower Migration Tool provides the option to download a support bundle to extract valuable troubleshooting information like log files, DB, and configuration files. Perform the following:
On the Complete Migration screen, click the Support button.
The Help support page appears.
Check the Support Bundle check box and then select the configuration files to download.
The Log and dB files are selected for download by default.
The support bundle file is downloaded as a .zip to your local path. Extract the Zip folder to view the log files, DB, and the Configuration files.
Click Email us to email the failure details for the technical team.
You can also attach the downloaded support files to your email.
Click Visit TAC page to create a TAC case in the Cisco support page.
You can open a TAC case at any time during the migration from the support page.