Generating Troubleshooting Files
Snort Performance and Configuration
data and configuration settings related to Snort on the appliance
data and logs related to the performance of the appliance hardware
System Configuration, Policy, and Logs
configuration settings, data, and logs related to the current system configuration of the appliance
Detection Configuration, Policy, and Logs
configuration settings, data, and logs related to detection on the appliance
Interface and Network Related Data
configuration settings, data, and logs related to inline sets and network configuration of the appliance
Discovery, Awareness, VDB Data, and Logs
configuration settings, data, and logs related to the current discovery and awareness configuration on the appliance
data and logs related to prior upgrades of the appliance
all database-related data that is included in a troubleshoot report
Note that some options overlap in terms of the data they report, but the troubleshooting files will not contain redundant copies, regardless of what options you select.
For more information, see the following sections:
Generating Appliance Troubleshooting Files
Use the following procedure to generate customized troubleshooting files that you can send to Support.
To generate troubleshooting files:
Step 1 In ASDM, select Configuration > ASA FirePOWER Configuration > Tools > Troubleshooting.
Step 2 Click Generate Troubleshooting Files.
The Troubleshooting Options pop-up window appears.
Step 3 Select All Data to generate all possible troubleshooting data, or select individual check boxes to customize your report. For more information, see the Selectable Troubleshoot Options table.
The ASA FirePOWER module generates the troubleshooting files. You can monitor the file generation process in the task queue (Monitoring > ASA FirePOWER Monitoring > Task Status).
Step 5 Continue with the procedure in the next section, Downloading Troubleshooting Files.
Downloading Troubleshooting Files
Use the following procedure to download copies of your generated troubleshooting files.
To download troubleshooting files:
Step 1 In ASDM, select Monitoring > ASA FirePOWER Monitoring > Task Status.
Step 2 Find the task that corresponds to the troubleshooting files you generated.
Step 3 After the appliance generates the troubleshooting files and the task status changes to
Completed
, click Click to retrieve generated files.Step 4 Follow your browser’s prompts to download the files.
The files are downloaded in a single
.tar.gz
file.Step 5 Follow the directions from Support to send the troubleshooting files to Cisco.