Using the Dashboard
After logging into the Cisco Virtual Managed Services Portal, you can access dashboards that allows you to view your subscriptions, status of the services, and approval requests in a consolidated view. To access the dashboard, click Dashboards from the left pane of the Service Interface. You can only view the data in the dashlets that you have access to. If you are a user with an administrator privilege, you can view all the dashlets available in VMS with the data populated for all the users. Click on Reload Dashlet icon to refresh the data on the dashboards..
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Subscriptions:
By default, the dashboard will display all the subscriptions sorted by the service type, customers, status, number of issues, and status of the issues. This dashboard also displays the service pack specific subscriptions with details of the services, such as, Up, Down, Unregistered, Ordering, Updating, and Sites.
Each of the service pack specific subscription page are also linked to their detailed services page. Click on All Cloud VPN Services to view Monthly Usage, Performance Metrics and Created/Provisioned Log for a service. For more details on this page, see Monitoring Status and Usage of a Service.
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Approval:
When a new service order is submitted, the service request goes through an approval process before it is provisioned. Only an approver user or a user with approver privilege can approve or reject a request. If notifications are enabled, the approvers are notified of the pending approvals. This dashboard will show the list of pending approvals. For more information, see Approving or Rejecting a Service Request.
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Device Management:
This dashboard shows the type of devices ordered and their status and the deployed devices for each of the service types. The list of devices in various status such as Unregistered, Registering, Provisioned, Ordering, Updating, Provisioning Failed, Up, Down, Unknown are displayed. For information on how to manage your devices, see the Service Pack Guides .
Monitoring Status and Usage of a Service
Using this procedure, you can monitor key performance metrics for your services in the VMS Portal. You can set the level of monitoring to minimal and can customize the monitoring displays. If you have purchased a service, you can also monitor monthly usage and performance metrics of a service, for a specific period.
You can monitor services as follows:
Procedure
Step 1 |
From the left pane of the VMS Portal, select Dashboard on the left pane. |
Step 2 |
In the Subscriptions dashlet, click any of the Service Packs. |
Step 3 |
Click on All Services to display Services along with the status such as Provisioned, Ordering, Update Failed, Provisioning failed and Unknown. |
Step 4 |
To filter services, select a status from the drop-down. |
Step 5 |
Expand the Service name to view the Performance Metrics, Monthly Usage and other necessary information for the selected service. |
Step 6 |
You can view Monthly Usage, Performance Metrics and Created/Provisioned Log for a service (displayed on the right pane). You can further expand the service offer and click the device name under the service offer (for instance, click Cisco 881 Integrated Service Router) to view the serial number and location on the right pane. |
Step 7 |
Under Performance Metrics, slide the Timeframe slidebar to view performance metrics such as Internet Traffic, On Network Traffic, and Connected Remote Access Users over a specific time frame. You can also view the date when the service was created, modified and provisioned in the Created/Provisioned Log in the right pane, when you select a services |
Example
Note |
When logged in as an Admin or Operator for operations and troubleshooting, it is useful to have a view of what any customer can access. You could achieve this by clicking Login as Customer in (bottom) left pane. From the drop-down list provided, select the customer to view and the user to login as. Click Start. This provides a central location for the Service Provider administrator or the operator to login as any customer without the need to remember login credentials for all customers. |
Approving or Rejecting a Service Request
When a new service order is submitted, the service request goes through an approval process before it is provisioned. For information on how to order a new service for a Managed Device, SDWAN, vBranch service packs, see the service pack user guides on cisco.com.
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New service request
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Update to an existing service request
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Service cancellation request
Note |
Only an approver user or a user with approver privileges can perform this process. |
Before you begin
Configure notifications if you want to notify approvers or service provider users about the status of the approvals. See Enable Notifications for Events.
Procedure
Step 1 |
Log in to the Cisco VMS Portal. |
Step 2 |
From the left pane, click Approvals to view a list of pending service requests. |
Step 3 |
Select a request and click Approve or Reject. If rejected, provide a reason for rejection. The user will be notified about the status. |