Prime Home is a remote management system that provides service providers with the solution they need to control gateways, set-top boxes and other types of customer premise equipment (CPEs), as well as broadband voice and video services. Based on a holistic management approach and leveraging standards, Prime Home delivers extended visibility across the network and enables service providers to manage and control anything from a single CPE to the entire connected home, to devices at the service level.

Because it is access-network agnostic, Prime Home can be used by service providers regardless of their access technology. Its modular, flexible design enables service providers to tailor Prime Home to meet their exact needs. And, as more functionalities and devices are introduced into the home network environment, new support scenarios are added constantly to ensure that Prime Home meets service providers' ever-evolving requirements.

Prime Home provides operations staff with a real-time, detailed view of the entire CPE population. Operators can manage devices on their networks in real time for problem solving and offline for ongoing engineering activities.

Prime Home's customer support representative (CSR) application provides CSRs with the data and tools necessary for quickly identifying and resolving problems remotely. These extensive visibility capabilities reduce support call duration and streamline support call responses. Most problems, including problems that in the past typically required a technician's visit to the customer's home, can be solved during the initial support call.

The Operations and Maintenance guide was written to provide the Prime Home system administrator with the necessary tools required to manage, administrate and maintain the Prime Home system properly. This guide can be read by any technical staff member who wants to learn about the system administration and maintenance