Cisco Prime Home 6.4 is a Customer Premises Equipment (CPE) Auto Configuration Server (ACS) monitoring system that enables Service Providers to manage the devices on their networks in both real time, for problem solving, and off line for Prime Home 6.4 ongoing engineering activities. It supplies support personnel with the data and tools necessary to quickly identify and resolve problems remotely and provides a real-time, detailed view of the entire CPE population for operations staff.
New Features and Enhancements
The following topics describe the new features and enhancements introduced in Prime Home 6.4:
A new component, Cisco Management HeartBeat System (CMHS) has been added to Prime Home. CMHS is a service that allows Prime Home to communicate with the management agent of the CPE, particularly in those deployments where the device is behind a NAT. CWMP, the protocol that is used to manage the device, requires that Prime Home occasionally requests the device to connect with Prime Home to check in. If Prime Home can’t ask that of the device directly because of the network configuration, CMHS is deployed. When CMHS is deployed, the device creates an always-on connection with CMHS that is used to communicate connection status from the device to Prime Home and is used by Prime Home to request that the device check in. Because it is the device that initiates the connection to CMHS (and not CMHS to the device), the networking issues of having the device behind a NAT are avoided.
Configuration sets enable operators to easily manage device configurations, such as the types of settings and firmware images that a device belonging to a specific group will receive.
Each configuration set contains a list of parameters and expected values that a device should receive upon various triggers. The values will be configured to the device upon initial connection, and when any change is made to the configuration set.
Each configuration set can be associated with multiple device groups. The device group defines which devices will be getting the configuration values that are defined in the configuration set.
Configuration sets offer operators several advantages. Because configuration sets can be modified, you can add new parameters to a configuration set or change the values of parameters at any time, and Prime Home will automatically configure the new parameter or value to all devices in the device group. Additionally, new devices added to a group will automatically receive the correct configurations.
You can also carry out the following actions for configuration sets via NBI: add/remote/update/import/export.
Optional HTTP Upload/Download Server Services
Prime Home supports optional Upload/Download server services using HTTP. The services allow operators to remotely upload or download up to 200 concurrent files of all sizes over a secure connection. This includes firmware file downloads, as well as uploads of performance, system and diagnosis logs to the correct directories using the live update server. The remote server services also can be used for throughput measurements support. In addition, for the download server, the HTTP Range header is supported so that if an instance or network failure occurs during a session, the device can resume where it left off
Firmware Upgrade Monitoring Portlet
The new Firmware Upgrade Monitoring portlet allows the administrator to track the success or failure of new firmware upgrades. The portlet provides statistics and reports in a csv format. This new portlet is for specific customers only.
Audit Log Portlet
This new portlet allows administrators to view and monitor all Users’ activities in the Prime Home GUI.
Software Inventory Portlet
The Software Inventory portlet provides an easy to way to monitor and track all software modules installed, both on gateways and on external devices connected to gateways, and their current deployment status. This portlet is currently for supported device types only.
File Management Portlet Enhancement
The File Management portlet has been redesigned and now supports the target file name as an optional parameter.
LAN Settings and WAN Settings Portlets redesigned
The LAN and WAN Settings Portlets have been designed to maximize ease of use.
Device Operations Portlet
A new portlet, Device Operations, located on the Device View tab, allows operators to view different types of operational data for the selected device in one location. The portlet displays the groups, batch processes, and configurations associated with a device. Clicking a group or batch process link provides more detailed information.
Batch Process Enhancements
A number of enhancements have been made to the batch process configuration. The enhancements include the following:
For event-based batch processes, operators can now configure the number of retries if the batch operation fails. The list of possible events triggering a batch has also been expanded.
For scheduled batches, Prime Home can be configured to send a notification to one or more email recipients upon successful completion of the batch process.
Groups of devices can be excluded from the batch operation.
New actions were added to the list of configurable actions. These include the ability to assign a device domain and add and delete tags.
Operators can now delete a batch process even after it is submitted.
Operators can now change the properties of an event-based batch process in all states, even while it is running. The only exception is that the trigger type cannot be changed on a batch that is already submitted.
A new Workflow Templates portlet located on the Operations tab enables operators to create templates of lists of common actions to be performed during batch operation. When creating a batch process, the operator can choose the relevant workflow template from the list of actions instead of reconfiguring a series of actions manually. Each template can be associated with a quick action, and operators can determine which user roles can perform the quick action. Whereas previously, quick actions came predefined in the system, workflow templates also allow operators to create quick actions as needed that are associated with device profiles.
View Current WiFi Channel
The Wireless Settings portlet under Device View now displays the current WiFi channel. CSRs can view the new channel after performing a channel refresh.
Wireless Network Diagnostics via the NBI
Integrators can perform a wireless network scan through the NBI. The NBI call returns the details of the entire wireless network object, including site survey information. This feature is for supporting devices only.
Select WAN Interface for Speed Test
CSRs and operators can now select the WAN interface used to perform an upload/download speed test on supporting devices. The Speed Test portlet on the Device View > WAN Connectivity page allows users to trigger the speed test on either a 3G or Ethernet interface. Operators can also trigger the speed test on either interface through the NBI client. This feature is for supporting devices only.
Trace Route/Ping Diagnostics via the NBI
Prime Home now enables integrators to perform trace route and ping diagnostics through the NBI. An API for the trace route returns the list of router hops and the status of the target host. The API for the ping diagnostics returns the target host’s maximum and minimum response time and the failure and success count.
Upload Log Files
CSRs can upload a performance log or system log bundle for the selected device via a new quick action. Prime Home displays the URL of the uploaded file in both the notification bar and the activity log. Additionally, an action has been added to the batch process actions list that allows operators to execute a batch that uploads a performance log for the selected user group. This feature is for supporting devices only.
Define New File Types
A new Files Types portlet, in the Operations tab, allows operators to define new TR-069 file types as needed within Prime Home and use them when creating new firmware images or configuration files to download to their install base.
File Upload via the NBI
Operators can now upload files to an upload server. The target location is specified as an input to the NBI call. The action can be used for any file type defined in the database, as well as new file types added through the File Types portlet.
Expanded Capabilities for Integrators Using the NBI
Integrators can perform several new tasks through the NBI in this version of Prime Home. New capabilities include the following:
Configure or query a device’s Cross Device Alert (CDA) group through the NBI.
Query objects using the generic GPV NBI.
Install, uninstall, and upgrade software using the TR-157 software module interfaces.
Create group / delete group / get all groups / get devices belonging to a group
Add / update / delete tags
add / update / delete a file (For example, in the Firmware Management portlet)
Advanced Search Based on CDA Group
Prime Home supports a new search key that allows operators and CSRs to search for devices based on their Cross Device Alerts (CDA) group. The search results show all devices in the HH topology table that are associated with the group.
Improved Reporting Capabilities
Prime Home’s reporting module now works in a multi-service layer environment. Operators no longer need to load the report catalogue to each server separately. Also, reports are synchronized between servers so that changes to reports on one server are reflected across the system.
Enhanced Installation Process
Enhancements have been made to the Installation script to streamline the process for core Prime Home components (SL and CL). The Deployment engineer no longer needs to run the sql structure and data scripts as this has been automated. In addition, the Upgrade process is now more robust and less prone to error, and will enable Prime Home to deploy on different storage servers in the future.
Configuration to Avoid Boot Storm
Previously, on system down time, devices kept retrying to send the INFORM when failed which caused a boot storm when the system was restarted. Integrators can now configure Prime Home to reply to all CPE requests (such as BOOT, PERIODIC) with an OK message. This avoids a boot storm when the system goes down for maintenance or during a crisis.
Menu Items Exposed Based on Permissions
Previously, users who were not granted access to a particular Prime Home page based on their user role were able to navigate to the actual page, but the page was empty and did not display portlets. From Prime Home 6.4, the pages themselves are restricted based on user roles, and users who are denied access to a page will no longer see the page option in the menu.
LAN Hosts Portlet Enhancements
The LAN Hosts portlet on the Device View page has been redesigned so that it is now easier to view at a glance information regarding devices on the selected gateway. The portlet now displays the connection status and type of each device, as well as the MAC address and hardware vendor.
Edit Dynamic and Static Groups
After creating a dynamic or static group of devices from the Device Management portlet, an Operator can now edit these groups. In the case of dynamic groups, the Operator can change the Search query thereby changing the criteria of which devices belong to the group. For static groups, the Operator can easily add or remove devices from the group. For both types of groups, the option now exists to change the name and description if needed.
This section provides important information you should be aware of before using Prime Home 6.4.
Prime Home is best viewed in the following browsers: Internet Explorer 10, Google Chrome (43.0.2357.124 and higher), Firefox (37 and higher). A minimum resolution of 1200 x 1024 is recommended.
Prime Home 6.4 Bugs
The Bug Search tool is used for getting information about Prime Home bugs. Bug Search allows you to:
Quickly scan bug content
Configure e-mail notifications for updates on selected bugs
Start or join community discussions about bugs
Save your search criteria so you can use it later
When you open the Bug Search page, check the interactive tour to familiarize yourself with these and other Bug Search features.
a. Enter “ Cisco Prime Home” 6.4 in the Search For field and hit Return. (Leave the Product, Software Type, Release, and Show Bugs fields empty.)
b. When the search results are displayed, use the filter and sort tools to find the types of bugs you are looking for. You can search for bugs by severity, by status, how recently they were modified, according to the number of support cases associated with them, and so forth.
If you know the bug ID, simply enter it in the Search For field and hit Return.
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