Cisco Prime Home 6.3 Release Notes
Please note that Panorama has been rebranded as a Cisco product and is now called Prime Home. This rebranding does not affect functionality in any way.
This release notes document provides an overview of the new features and enhancements in Cisco Prime Home 6.3 and highlights important issues you need to know before using this release.
Note You can access the most current Prime Home documentation, including these release notes, online at http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-home/tsd-products-support-series-home.html
Cisco Prime Home 6.3 is a Customer Premises Equipment (CPE) Auto Configuration Server (ACS) monitoring system that enables Service Providers to manage the devices on their networks in both real time, for problem solving, and offline for ongoing engineering activities. It supplies support personnel with the data and tools necessary to quickly identify and resolve problems remotely and provides a real-time and detailed view of the entire CPE population for operations staff.
New Features and Enhancements
The following topics describe the new features and enhancements introduced in Prime Home 6.3:
Portlets rewritten in HTML
The following Portlets in the Prime Home 6.3 UI have been redesigned using HTML: Device View, Quick Actions, Device Properties, Alerts and Wireless. This ensures alignment with industry standards and less network traffic between client and server thereby speeding up performance times. Note that functionality has not changed.
There are now several ways to exclude an end-user’s personal TV viewing details from being displayed on Prime Home UI. When setting up a Set-Top Box initially, Prime Home can set opt-in/opt-out preferences for the device. This means that when a CSR clicks on the relevant Portlet (DVR, VOD or PDL) information on the end-user’s movies and programs will not be displayed and the CSR will get a message explaining that the end-user has requested confidentiality.
In addition, other privacy options are available to protect the end-user’s data such as a message to the CSR requesting permission to display sensitive data.
Prime Home now supports collecting Audience Measurement samples from Set-Top Boxes. This includes data and statistics on the programs and movies that the end-user has watched. These samples can be used for subsequent marketing and/or advertising purposes.
The Operations user can define AMS samples based on various configuration parameters and the CSR can add an AMS sample to an STB in the device's AMS Portlet.
In addition, the Advanced Search in the Device Management portlet now supports searching for devices based on the associated AMS sample.
New PDL Portlet
Prime Home now displays Progressive Download sessions for supported STBs. A new PDL Portlet displays the required information.
VOD Portlet displays ABR statistics
The VOD Portlet will now display ABR statistics for supporting satellite STBs.
RF Tuner Enhancements
The RF Tuners can now display the RF signal strength in 3 different measurements units: dBm, dBuV, dBmV.
In addition, for supporting Set-Top Boxes, the RF tuner can display the quadrants of each tuner. The four combinations are Vertical-Low (VL), Vertical-High (VH) Horizontal-Low (HL) Horizontal-High (HH). The history tab will now display a new Quadrant graph showing signal strength and signal quality for each quadrant.
Device’s Security Domain
Different CSR groups can now be given different access rights to devices based on both their group association AND on each device’s security domain association.
To enable this feature, each device in Prime Home is associated with a security domain during provisioning API. In addition, each Prime Home user is associated with a security domain base.
Once a CSR logs into Prime Home, the system will identify his/her associated security domain, and will provide him/her with access only to devices that belong to the same security domain. This will be displayed on the left side properties in the Home View portlet.
A new Quick Action has been added to the Prime Home UI allowing the CSR to enable collecting debug log files.
An Operations user can run a batch process enabling debug log file collection and configuring the URL for log file collection.
Advanced Search: New STB Options
New parameters have been added to the Advanced Search Portlet to support a specific STB.
Advanced Search: “Order by” Displayed
Previously, when using the “Order by” filter in the query field, there was no way to know in the results section which criterion was being used to sort by. Now, Prime Home has added a visual indication to the column/s that have been selected as the Order filter.
Batch Processing Search Enhancement
The search filter in the Batch Processing portlet has been expanded to include event type, owner, and action (workflow) - thereby expanding the CSR’s ability to filter batch processes to get the required results.
Household View shows Managed Devices
The Home View Portlet now displays devices that are independently connected to the WAN without the need for a gateway in the household. For example, stand-alone IP zappers.
QoS Profile Enhancement
In the QOS Profiles portlet, the Operations user has the ability to calculate how many devices are associated with a specific profile. This enhancement now displays the number of devices as a clickable link which redirects the Operations user to the Device Management screen showing the list of devices.
Ability to Add Sub-Groups Removed
In order to enhance ease of use and system performance, the ability to create sub-groups in the Operations - Groups portlet has been removed. Pre-configured sub-groups will remain as is.
Prime Home 6.3 Bugs
This section contains the following information:
Using the Bug Search Tool
Bug Search is used for getting information about Prime Home bugs. Bug Search allows you to:
- Quickly scan bug content
- Configure e-mail notifications for updates on selected bugs
- Start or join community discussions about bugs
- Save your search criteria so you can use it later
When you open the Bug Search page, check the interactive tour to familiarize yourself with these and other Bug Search features.
Step 1 Access the Bug Search tool.
a. Go to https://tools.cisco.com/bugsearch
b. At the Log In screen, enter your registered Cisco.com username and password; then, click Log In. The Bug Search page opens.
Note If you do not have a Cisco.com username and password, you can register for them at http://tools.cisco.com/RPF/register/register.do.
Step 2 To search for bugs in the current release:
a. Enter Cisco Prime Home in the Product field.
b. Enter 6.3 in the Releases field.
c. When the search results are displayed, use the filter and sort tools to find the types of bugs you are looking for. You can search for bugs by severity, by status, how recently they were modified, according to the number of support cases associated with them, and so forth.
If you know the bug ID, simply enter it in the Search For field and hit Return.
Accessibility Features in Prime Home 6.3
The Prime Home 6.3 software supports partial accessibility features. All product documents are accessible except for images, graphics and some charts. If you would like to receive the product documentation in audio format, braille, or large print, contact email@example.com.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
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