- Preface
- Chapter 1: Overview of Cisco Prime Home 5.0.1
- Chapter 2: System Overview
- Chapter 3: Customer Support Overview
- Chapter 4: Working with Accounts
- Chapter 5: Working with Services
- Chapter 6: Performing Advanced Tasks
- Chapter 7: Reports
- Chapter 8: Administration Overview
- Chapter 9: Reviewing Audit Logs
- Chapter 10: Managing Bulk Operations
- Chapter 11: Troubleshooting Tools
- Appendix A: Subscription Import File Format
- Appendix B: Common Error Messages and Fault Codes
- Glossary
Cisco Prime Home User Guide, 5.0.1
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- December 7, 2013
Chapter: Chapter 11: Troubleshooting Tools
Troubleshooting Tools
Prime Home provides the following tools to help troubleshoot your system:
•
Import Subscriptions utility—Allows you to batch upload your subscriber data.
•RESTful tool—A diagnostic tool that lets you run actions against URLs and call the integration API directly.
Import Subscriptions Utility
Use the Import Subscriptions utility to batch upload subscription information. A subscription includes many pieces of data including subscriber, services, device information, device settings, device labels, and subscriber login credentials for the control panel.
Your data must be in a CSV file and conform to the format described in "Subscription Import Files."
The following options are available, as shown in Figure 11-1:
•Choose File button—Click to navigate to the CSV file you want to upload.
•File path—Indicates the file to be uploaded and its location.
•Upon completion check box—Select so Prime Home sends a summary e-mail when the import is completed.
•Upload button—Click to upload a CSV file that processes and loads subscriber information into the database.
Figure 11-1 Import Subscriptions Utility
Importing Multiple Subscriptions
To import multiple subscriptions:
Step 1 On the Utilities tab, click Import Subscriptions.
Step 2 Click Choose File.
Step 3 In the system dialog box, choose a CSV file to upload.
Step 4 Click Upload.
Prime Home imports your data, displays a progress bar, and informs you of success.
RESTful Service Tool
The RESTful service tool lets you run actions against URLs and call the integration API directly. The following options are available, as shown in Figure 11-2:
•Operation—Choose an HTTP verb from the drop-down list, and then enter a URL in the text box.
•Execute—Click to run the operation on the desired URL.
Figure 11-2 RESTful Service Tool
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