MPLS Service Request Transition States

This chapter documents service request transition states for MPLS.

Table A-1 and Table A-2 show the state transition paths for Prime Fulfillment service requests. The beginning state of a service request is listed in the first column; the states that service requests transition to are displayed in the heading row.

For example, to use Table A-1 to trace the state of a Pending service request to Functional, find Pending in the first column and move to your right until you find Functional in the heading. You can see that for a service request to move from Pending to Functional, a successful routing audit must take place.

Table A-1 shows the service request transitions from Requested to Lost.

Table A-1 State Transition Paths for Prime Fulfillment Service Requests (Part 1) 

Service Request States
Requested
Pending
Failed Audit
Deployed
Functional
Lost
Requested

No transition to Requested

Successful service request deployment

No transition to Failed Audit

No transition to Deployed

No transition to Functional

No transition to Lost

Pending

No transition to Requested

Successful service request deployment

Audit is not successful

Audit is successful

Routing audit is successful

No transition to Lost

Failed Audit

No transition to Requested

Successful service request redeployment

No transition to Failed Audit

Audit is successful

Routing audit is successful

No transition to Lost

Deployed

No transition to Requested

Successful service request redeployment

No transition to Failed Audit

Audit is successful

Routing audit is successful

Audit found error

Functional

No transition to Requested

Successful service request redeployment

No transition to Failed Audit

No transition to Deployed

Routing audit is successful

Audit found error

Lost

No transition to Requested

Successful service request redeployment

No transition to Failed Audit

Audit is successful

Routing audit is successful

Audit found error

Broken

No transition to Requested

Successful service request redeployment

No transition to Failed Audit

No transition to Deployed

Routing audit is successful

Audit found error

Invalid

No transition to Requested

Successful service request redeployment

Redeployment caused service request error

No transition to Deployed

No transition to Functional

No transition to Lost

Failed Deploy

No transition to Requested

Successful service request redeployment

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Deployed

No transition to Functional

No transition to Lost

Closed

No transition to Requested

No transition to Pending

No transition to Failed Audit

No transition to Deployed

No transition to Functional

No transition to Lost


Table A-2 shows the service request transitions from Broken to Closed.

Table A-2 State Transition Paths for Prime Fulfillment Service Requests (Part 2) 

Service Request States
Broken
Invalid
Failed Deploy
Closed
Requested

No transition to Broken

Deploy service request error

Deployment failed

No transition to Closed

Pending

Route audit is not successful. Configlet is correct.

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

Removal of the service request is successful

Failed Audit

Route audit is not successful. Configlet is correct.

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Deployed

Route audit is not successful. Configlet is correct.

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Functional

Route audit is not successful. Configlet is correct.

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Lost

Route audit is not successful. Configlet is correct.

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Broken

Route audit is not successful. Configlet is correct.

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Invalid

No transition to Broken

Redeployment caused service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Failed Deploy

No transition to Broken

Redeploy service request error

Redeployment service request failed. Configlet cannot be downloaded.

No transition to Closed

Closed

No transition to Broken

No transition to Invalid

No transition to Failed Deploy

No transition to Closed