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This section explains the following:
For Cisco Prime Collaboration Release 11.5 and later
The following table lists the supported options to upgrade to Cisco Prime Collaboration 11.5.
If your current version is: |
Upgrade using: |
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Cisco Prime Collaboration 11.2 |
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For Cisco Prime Collaboration Release 11.5 and later
You can upload the application bundle and upgrade Cisco Prime Collaboration from the provisioning user interface. Using this feature, you can view the software update history which includes information such as the name of the installation file, description, type of software update, and the status of installation.
You must have administrator privilege to perform this task.
We recommend that you make a full backup of your server. If you do not make a backup, you cannot bring back your old system intact if the upgrade fails, since a rollback is not possible.
Ensure that the following prerequisites are satisfied before you begin the upgrade process:
After upgrading Cisco Prime Collaboration Provisioning, perform the following post upgrade tasks:
For Cisco Prime Collaboration Provisioning 11.0 and later, the vCPU reservations are increased. Thus when you are upgrading to Prime Collaboration Provisioning 11.0 and later, power off the instances of the server. Manually increase the vCPU reservation and power on the instances of the server. For more details on vCPU reservation, see Virtual Machine Requirements for Cisco Prime Collaboration Provisioning.
It is recommended that you perform the following synchronization:
Issue:Snapshot revert on the VM instance , Time is not getting updated
Recommended Action:
Reboot the PCP VM instance(Shut down Guest and Power On)
sudo timedatectl set-ntp true
sudo systemctl start ntpd
Wait for 10 seconds.
After following any one of the above options, try executing the date command on CLI and verify whether the correct date and time are displayed.
Issue: Upgrade sequence completes in few seconds with a message, Domain/Device/Ldap sync in progress, could not do the upgrade.
Issue: After Upgrading, the provisioning UI still shows the older Mega-menu.
Issue: If you upload a new production license file when the standard license file is already present, the authorization role does not list individual domains because of the presence of the standard license file.
Issue: Migration from 11.x to 12.1, if the migration is not successful.