This document provides information on features of Cisco Prime Collaboration 11.0, 11.1, 11.2, 11.5, 11.6, 12.1, 12.2, and 12.3.
Cisco Prime Collaboration
Provisioning provides a scalable web-based solution to manage your company’s
next-generation communication services. Cisco Prime Collaboration Provisioning
manages IP communication endpoints and services in an integrated IP telephony,
video, voicemail, and unified messaging environment that includes Cisco Unified
Communications Manager, Cisco Unified Communications Manager Express, Cisco
Unity (not applicable for Cisco Prime Collaboration 11.0 and later versions),
Cisco Unity Express, Cisco Unity Connection systems, and analog gateways.
Throughout this document, any reference to Cisco Unified
Communications Manager can also be understood to refer to Cisco Unified
Communications Manager, unless explicitly noted.
Video provisioning is supported for endpoints registered to Cisco
Unified Communications Manager only. Cisco Prime Collaboration Provisioning
does not support video endpoints registered to Video Communication Server
Cisco Prime Collaboration
Provisioning provides the following features:
initial deployments and implementations, and then remains deployed to provide
ongoing operational provisioning and activation services for individual users.
A single, consolidated
view of users across the organization. It provides a set of business-level
management abstractions, which are policy-driven by using automation, for
managing user services across the Cisco Unified Communications applications.
which permits defining standard configurations that can be reused for new sites
or location deployments. Batch provisioning permits the rollout of large
numbers of users at the same time.
configure policy at various levels to determine who can do delegated
management, for whom that delegation applies, how business-level services apply
to Cisco Collaboration Systems, and which types of users are permitted to order
which standard services.
By using this policy and
standard configuration approach, you can provision and activate user services
easily. At the same time, it retains the overall ability to manage and provide
services that use the underlying Cisco Unified Communications applications.
Prime Collaboration 12.X Data Sheet for more details on the features and
benefits of Cisco Prime Collaboration Provisioning.
Cisco Prime Collaboration
Provisioning permits standard services (for example an endpoint, line, or voice
mail) to be ordered for a user (the owner of the individual endpoint, line, or
voice mail). You can also order Cisco Jabber Services for Tablet, Desktop,
Android, BlackBerry, and iPhone. Cisco Prime Collaboration Provisioning
processes all changes to the underlying Cisco Unified Communications
applications as service requests or orders.
Cisco Prime Collaboration
Provisioning creates an order to make a user-level change (to an endpoint, a
line, and so on), or an IP communications-level infrastructure change (such as
provisioning a new calling search space or route pattern). All orders in the
system are tracked and viewable, both across orders and by username or ID. The
order records show who initiated the order, the times of various process steps,
and what the order contained.
Cisco Prime Collaboration
Provisioning allows delegation of the order management capability so that
requests for service additions, changes, or deletions can be done without
requiring an underlying knowledge of the voice applications that are delivering
those services. Cisco Prime Collaboration Provisioning provides the same
service management experience, regardless of the technology delivering the
Cisco Unified Communications services.
Common Terminologies in Cisco Prime Collaboration
- Device—Includes all
applications such as Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Instant Messaging and Presence
(IM&P), and Cisco Unity Connection. Also includes infrastructure components
such as ISR Gateway devices, Cisco IOS Router.
- Processor—A proxy for each
instance of a device.
A Call Processor is a proxy for each instance of Cisco Unified
Communications Manager and Cisco Unified Communications Manager Express.
A Unified Message Processor is a proxy for each instance of
Cisco Unity (not applicable for Cisco Prime Collaboration 11.0 and later
versions), Cisco Unity Express, and Cisco Unity Connection.
- A Unified Presence
Processor is a proxy for each instance of IM and Presence.
- Endpoint—Includes all
active software and hardware voice, video, and collaboration devices with which
the users interact. For example, phones (99xx, 88xx, 79xx, 78xx), tablets,
Telepresence devices, Cisco Jabber clients, personal Telepresence units (DX
series, EX series, MX series, SX series), mobile devices running Cisco Jabber,
and so on.
- User—A person for whom an
active IP Telephony service has been enabled. A user in Prime Collaboration
Provisioning also represents an entity that can access Prime Collaboration
Provisioning to perform various activities.
- Service—Service is the
settings and integration needed to perform a series of functions expected by
the user. For example, providing an endpoint service implies that the user will
be able to perform dial out, ring, allow answering, have speed dials, forward
to voicemail, transfer, conference and so on.
groupings of users. One or more system users can be authorized to manage
services for users within the Domain. In addition, rules or policies may be set
on a Domain; those rules and policies will apply to services for users in that
Domain. Common policies can also be applied on operations within a Domain. A
domain administrator handles moves, adds, changes, and deletes (MACD) for users
in that domain. Advanced Provisioning supports assigning individual
administrators to individual groups.
Service Areas—Service Areas are groupings within a Domain that are
used to structure and manage the required IP telephony and messaging services
across geographic, organizational, or technological boundaries. The Service
Area typically acts as a service offering location, or site, and provides a
template mechanism that determines provisioning attribute values used during
order processing. A Service Area also handles Cisco Unified CM partitioning and
class of service by directing which location, device pool and route partition
assignments to use for any user provisioned into that Service Area.
User roles—User roles provide policy enforcement, controlling
which products and services are allowed to be ordered for different types of
users such as contractors, executives or sales persons. They are also used in a
filtering process that controls what choices are presented to order
administrators at order time. The User Role setup also determines what services
are ordered and which service templates are applied for a given user type
during the Automatic Service Provisioning process. An administrator may create
many User Roles to define different levels of services. The default user roles
are: Employee, Executive and Room.
Service Templates—Service Templates are a convenience for
administrators setting up devices or ordering services for an end-user. Service
Templates allow small or large amounts of settings to be collected into a
single template which can be applied to endpoints or services. This saves time
over setting many individual attributes and provides accuracy to prevent missed
attributes or typos in attribute fields. Service Templates can leverage
keywords and keyword truncation to customize line text displayed on endpoints.
Service Templates contain provisioning attributes for a service and enables you
to configure service attribute settings using provisioning attributes.
Provisioning attributes are configuration settings that are applied to a
service during activation.
Advanced Prime Collaboration Provisioning
Provisioning is available in the following flavors:
Provisioning Standard: Available with Cisco Unified Communications 10.0 and
above (Unified CM and Unity Connection 10.0 and above versions).
Collaboration Provisioning Advanced: Available for all Unified Communications
9.0 and above
Provisioning Standard is a simplified version of Cisco Prime Collaboration
Provisioning. It provides simplified provisioning across all collaboration
services. You can provision devices and services including IP phones, soft
clients, video endpoints, analog phones, Jabber clients, presence, mobility,
and voicemail. Provisioning support is available for a single Unified
Communications cluster with limited authorization roles.
provides more advanced features such as delegation to individual domains,
template support for configuring infrastructure instances, advanced batch
provisioning and so on.
The table below lists
the features available in Prime Collaboration Provisioning Standard and
Advanced. For more information on Provisioning Standard and Advanced offering,
Cisco Prime Collaboration -
Standard and Advanced Offerings.
Table 2 Prime Collaboration
Provisioning Standard and Advanced Features
|Section/Chapter to be referred in the
Provisioning - Standard and Advanced Guide
one cluster of Cisco Unified Communications Manager and one cluster of Cisco
multiple clusters with mixes of cluster revisions and cluster associations.
information, see the Adding Devices section.
Delegation of roles or Role
Based Access Control (RBAC)
Allows three levels of Role
Based Access Control (RBAC):system level, advanced ordering level and basic
ordering level. However, access to per domain group is not available.
Allows advanced role based
access control and delegation. Administrators with ordering privileges can be
assigned to different domain groups of users.
information, see the Adding a User section.
Ordering workflow roles
The ordering workflow
activities such as approving an order, assigning MAC addresses, shipping
endpoints, or end user receipt of an endpoint are not available.
Provides ordering workflow
(Optional stages between placing an order and the actual provisioning of the
order; Approver, MAC Assigner, Shipper and Receiver).
roles can be enabled or disabled, and assigned to different users for an
efficient ordering workflow.
information, see the Overview of Authorization Roles section.
Allows you to
deploy a large number of services by combining them into a single batch. Batch
Provisioning is available for a single cluster only.
provisioning batch can perform infrastructure and user provisioning across many
CUCM clusters, making Prime Collaboration batches global in scope.
information, see the Managing Batch Projects chapter.
North Bound Interface (NBI) is not available.
Northbound API is supported for integration with third-party management
applications, HR systems or other custom provisioning interfaces.
information, see the Managing Licenses chapter.
Standard and Advanced Provisioning, see Installing Prime Collaboration
Provisioning section in the
Collaboration Quick Start Guide.
To use the Getting Started Wizard for fresh Unified
Communications installation, see the Getting Started Wizard for Unified
Communications Applications chapter in the
Collaboration Provisioning - Standard and Advanced Guide.
Prime Collaboration Provisioning User Interface
Provisioning allows an administrator to cross- launch configured devices such
as Cisco Unified Communications Manager, Unity Connection, and IM and Presence
Services using Single Sign-on.
You can access Provisioning
on the system where Provisioning application is installed, or remotely from a
client system. In a browser enter the following URL: http://IP Address, where
IP Address is the address of the Prime Collaboration server.
Provisioning application supports localization in English (United States)
[en-us], French [fr], German [de], Italian [it], Spanish [es], Chinese (zh),
Japanese (ja), and Korean (ko) languages.
You can enter the following characters in the
Provisioning localized UI: UTF-8 characters, alphanumeric characters (A-Z, a-z,
0-9), hyphens (-), underscores (_), dots (.), at signs (@), space, and
In the new interface, the left pane displays
field. Double-click the pin icon at the top of the Home page to hide the left
pane or click the
Navigation icon to view the left pane as appropriate.
The gear icon on the top
right corner of the Home page allows you to log out, change password, view Help
file, and view information about Prime Collaboration Provisioning.
The Home Dashboard
allows you to manage the real-time information about the operational status of
your processor, device, domain, and users. For more details, seeProvisioning Dashboards and Reports Overview
For UI navigation in
Prime Collaboration Provisioning, see
Cisco Prime Collaboration
Provisioning Install and Upgrade Guide