Cisco Prime Collaboration
Provisioning provides a scalable web-based solution to manage your company’s
next-generation communication services. Cisco Prime Collaboration Provisioning
manages IP communication endpoints and services in an integrated IP telephony,
video, voicemail, and unified messaging environment that includes Cisco Unified
Communications Manager, Cisco Unified Communications Manager Express, Cisco
Unity (not applicable for Cisco Prime Collaboration 11.0 and later versions),
Cisco Unity Express, Cisco Unity Connection systems, and analog gateways.
document, any reference to Cisco Unified Communications Manager can also be
understood to refer to Cisco Unified Communications Manager, unless explicitly
provisioning is supported for endpoints registered to Cisco Unified
Communications Manager only. Cisco Prime Collaboration Provisioning does not
support video endpoints registered to Video Communication Server (VCS).
Cisco Prime Collaboration
Provisioning provides the following features:
Provisioning for initial
deployments and implementations, and then remains deployed to provide ongoing
operational provisioning and activation services for individual users.
A single, consolidated view
of users across the organization. It provides a set of business-level
management abstractions, which are policy-driven by using automation, for
managing user services across the Cisco Unified Communications applications.
Template capability, which
permits defining standard configurations that can be reused for new sites or
location deployments. Batch provisioning permits the rollout of large numbers
of users at the same time.
Administrators can configure
policy at various levels to determine who can do delegated management, for whom
that delegation applies, how business-level services apply to Cisco
Collaboration Systems, and which types of users are permitted to order which
By using this policy and
standard configuration approach, you can provision and activate user services
easily. At the same time, it retains the overall ability to manage and provide
services that use the underlying Cisco Unified Communications applications.
Cisco Prime Collaboration 12.X Data Sheet
for more details on the features and benefits of Cisco Prime Collaboration
Cisco Prime Collaboration Provisioning permits standard services (for example an endpoint, line, or voice mail) to be ordered for a user (the owner of the individual endpoint, line, or voice mail). You can also order Cisco Jabber Services for Tablet, Desktop, Android, and iPhone. Cisco Prime Collaboration Provisioning processes all changes to the underlying Cisco Unified Communications applications as service requests or orders.
Cisco Prime Collaboration
Provisioning creates an order to make a user-level change (to an endpoint, a
line, and so on), or an IP communications-level infrastructure change (such as
provisioning a new calling search space or route pattern). All orders in the
system are tracked and viewable, both across orders and by username or ID. The
order records show who initiated the order, the times of various process steps,
and what the order contained.
Cisco Prime Collaboration
Provisioning allows delegation of the order management capability so that
requests for service additions, changes, or deletions can be done without
requiring an underlying knowledge of the voice applications that are delivering
those services. Cisco Prime Collaboration Provisioning provides the same
service management experience, regardless of the technology delivering the
Cisco Unified Communications services.
Terminologies in Cisco Prime Collaboration Provisioning
- Device—Includes all
applications such as Cisco Unified Communications Manager, Cisco Unified
Communications Manager Express, Cisco Instant Messaging and Presence
(IM&P), and Cisco Unity Connection. Also includes infrastructure components
such as ISR Gateway devices, Cisco IOS Router.
- Processor—A proxy for each
instance of a device.
Processor is a proxy for each instance of Cisco Unified Communications Manager
and Cisco Unified Communications Manager Express.
Message Processor is a proxy for each instance of Cisco Unity (not applicable
for Cisco Prime Collaboration 11.0 and later versions), Cisco Unity Express,
and Cisco Unity Connection.
- A Unified Presence
Processor is a proxy for each instance of IM and Presence.
- Endpoint—Includes all
active software and hardware voice, video, and collaboration devices with which
the users interact. For example, phones (99xx, 88xx, 79xx, 78xx), tablets,
Telepresence devices, Cisco Jabber clients, personal Telepresence units (DX
series, EX series, MX series, SX series), mobile devices running Cisco Jabber,
and so on.
- User—A person for whom an
active IP Telephony service has been enabled. A user in Prime Collaboration
Provisioning also represents an entity that can access Prime Collaboration
Provisioning to perform various activities.
- Service—Service is the
settings and integration needed to perform a series of functions expected by
the user. For example, providing an endpoint service implies that the user will
be able to perform dial out, ring, allow answering, have speed dials, forward
to voicemail, transfer, conference and so on.
groupings of users. One or more system users can be authorized to manage
services for users within the Domain. In addition, rules or policies may be set
on a Domain; those rules and policies will apply to services for users in that
Domain. Common policies can also be applied on operations within a Domain. A
domain administrator handles moves, adds, changes, and deletes (MACD) for users
in that domain. Advanced Provisioning supports assigning individual
administrators to individual groups.
Areas—Service Areas are groupings within a Domain that are used to structure
and manage the required IP telephony and messaging services across geographic,
organizational, or technological boundaries. The Service Area typically acts as
a service offering location, or site, and provides a template mechanism that
determines provisioning attribute values used during order processing. A
Service Area also handles Cisco Unified CM partitioning and class of service by
directing which location, device pool and route partition assignments to use
for any user provisioned into that Service Area.
roles—User roles provide policy enforcement, controlling which products and
services are allowed to be ordered for different types of users such as
contractors, executives or sales persons. They are also used in a filtering
process that controls what choices are presented to order administrators at
order time. The User Role setup also determines what services are ordered and
which service templates are applied for a given user type during the Automatic
Service Provisioning process. An administrator may create many User Roles to
define different levels of services. The default user roles are: Employee,
Executive and Room.
Templates—Service Templates are a convenience for administrators setting up
devices or ordering services for an end-user. Service Templates allow small or
large amounts of settings to be collected into a single template which can be
applied to endpoints or services. This saves time over setting many individual
attributes and provides accuracy to prevent missed attributes or typos in
attribute fields. Service Templates can leverage keywords and keyword
truncation to customize line text displayed on endpoints. Service Templates
contain provisioning attributes for a service and enables you to configure
service attribute settings using provisioning attributes. Provisioning
attributes are configuration settings that are applied to a service during