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Cisco Prime Collaboration Assurance Documentation Overview
You can access the Cisco Prime Collaboration 12.1 end-user documentation on Cisco.com at http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-collaboration/tsd-products-support-series-home.html
To search within the Cisco Prime Collaboration documentation, use the Search this Category search box available at http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-collaboration/tsd-products-support-series-home.html
We sometimes update the documentation after original publication. Therefore, you should review the documentation on Cisco.com for any updates.
The following documents are provided as part of the Cisco Prime Collaboration Assurance and Analytics product:
What Is Included
Cisco Prime Collaboration Assurance and Analytics 12.1 Release Notes
New features, enhancements, limitations, and bugs in Cisco Prime Collaboration Assurance and Analytics 12.1 .
Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide, 12.x
Information on installation and upgrade procedures for Cisco Prime Collaboration Assurance and Analytics 12.x.
Cisco Prime Collaboration Assurance - Advanced and Analytics Guide, 12.x
Assurance - Advanced: Information to perform the following tasks:
Set up the Cisco Prime Collaboration Assurance with user credentials and license files.
Perform maintenance tasks such as backup and restore.
Configure log files for troubleshooting.
Add device credentials to manage devices using Cisco Prime Collaboration Assurance.
Add devices (using auto-discovery or manually).
Define polling parameters to keep the inventory database up-to-date.
Define threshold parameters to monitor faults.
Define notification services to receive e-mail alerts on events and alarms.
Customize events that you want to monitor in your network.
Manage faults and rectify issues using other Cisco Prime Collaboration applications such as Cisco Prime Network Analysis Module or Cisco Prime Virtual Network Analysis Module.
Configure monitoring parameters, such as JTAPI credentials, for Unified CM.
Track call quality for voice and video endpoints.
Troubleshoot network-related call quality issues such as latency, jitter, and packet loss.
Test the readiness of voice endpoints using the Cisco IOS IP SLA technology.
Plan future deployments for video endpoints using the Cisco IOS IP SLA and VSA technologies.
Generate standard and interactive reports such as Call Quality and Utilization reports.
Analytics: Information to help you identify the traffic trend, technology adoption trend, and over/under utilized resources in your network. You can also track intermittent and recurring network issues and address service quality issues.
Cisco Prime Collaboration Assurance Serviceability Guide, 12.1
Cisco Prime Collaboration Assurance Serviceability User Interface in 12.1 is an addition to the Command Line Interface (CLI) used in 11.x Cisco Prime Collaboration Assurance.
Unified Communication Operations Dashboard (UCOD) collects all the unified cluster information from more than one PCA node. It supports a maximum of 10 responders. UCOD collects cluster information like critical alerts etc., from different PCA servers, registered to one particular master. So, each of the PCA is a Responder which is communicating with one node called the Master.
Cisco Prime Collaboration Assurance NBI Documentation
Cisco Prime Collaboration Assurance NBI Documentation provides information on the Cisco Prime Collaboration Assurance northbound interfaces, and how to use them. This is available at the following location:
where <pc-server-ip> is the IP address of the Cisco Prime Collaboration server.
Open Source Used in Cisco Prime Collaboration Assurance, 12.1
Lists of licenses and notices for open source software used in Cisco Prime Collaboration Assurance and Analytics 12.1.
Cisco Prime Collaboration Assurance and Analytics Documentation Overview, 12.1 (this document)
List of Cisco Prime Collaboration Assurance 12.1 user documents.
The following additional references are provided as part of the Cisco Prime Collaboration Assurance and Analytics 12.1 product:
What Is Included
A list of devices supported by Cisco Prime Collaboration Assurance 12.1.
Supported Alarms and Events for Cisco Prime Collaboration Assurance
The details of Cisco Prime Collaboration Assurance supported alarms and events.
Performance Counters for Cisco Prime Collaboration Assurance
The details of performance counters used in Cisco Prime Collaboration Assurance.
Maximum capacity of Cisco Prime Collaboration Assurance 12.1 when it is installed on a system that meets the virtual machine requirements.
Ports required for Cisco Prime Collaboration Assurance servers to communicate with the devices and applications.
Time zones supported by Cisco Prime Collaboration.
Provides steps to configure devices on the network before you manage them in Cisco Prime Collaboration Assurance.
Information on how to configure devices on the network before you can manage them in Cisco Prime Collaboration Assurance.
Information on how to troubleshoot problems regarding installing and upgrading Cisco Prime Collaboration, Licensing, and so on.
User Roles and Tasks for Cisco Prime Collaboration Assurance
Lists the Cisco Prime Collaboration Assurance (including Analytics and Assurance Contact Center) user roles mapped to tasks for Cisco Prime Collaboration Assurance 12.1.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at
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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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