Cisco Prime Collaboration Assurance enables you to collect call logs to identify faults in the calls for Cisco Voice Portal (CVP), Unified Contact Center Enterprise (Unified CCE), Cisco Unified Communications Manager (Unified CM), Cisco Unity Connection (CUC), Cisco IM and Presence (Cisco IM & P), and Cisco IOS Gateways. This feature enables you to troubleshoot issues in the calls. You can use the SIP Call Flow Analyzer feature to further zoom in on the collected calls and isolate faults in the messages. It also helps you to recreate the issue. For more information on the SIP Call Flow Analyzer feature, see Analyze Call Signaling.
It helps you to:
- Reduce cost of troubleshooting issues in calls.
- Reduce time for troubleshooting issues in calls.
Ensure that you configure Debug Level for the devices using the Cisco Prime Collaboration Assurance User Interface.
The following is required/supported by this feature:
|Maximum disk size required for this feature.||25 GB for small, 50 GB for medium, and very large profiles|
|Maximum number of devices from which log collection to be done concurrently.||100|
|Maximum number of log collection jobs to be run at the same time||3|
|Maximum size of a zipped log file that can be downloaded at one instance.||0.5 GB for small, and 1 GB for other profiles.