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This section applies only if you have deployed Cisco Prime Collaboration in MSP mode.
The MSP mode provides multiple customer views. This option is used in managed service provider environments. This view enables you to manage networks and to host services of multiple customers that are being managed by Cisco Prime Collaboration. You can associate devices to customer.
You can choose if you want all existing managed endpoints or subscribers registered to a publisher inherit the customer name from the publisher. For more information, see Add Devices— Auto Discovery.
To add a customer:
On the Cisco Prime Collaboration home page, you can select customers and filter information accordingly. Rest your mouse over the quick view icon next to the Customer field at the top-right corner of the Cisco Prime Collaboration user interface. You can select one or more customers for which you want to see data for. You can also select multiple customers at the same time by selecting All Customers to see aggregate information for all customers. By default, data is displayed for all the customers.
If you have logged in Cisco Prime Collaboration as a user associated with particular customers in Cisco Prime Collaboration, you can select the option All My Customers from the global customer selection list. You can further select specific customer(s) from your All My Customers group.
If you have logged in Cisco Prime Collaboration as a user or globaladmin associated with all customers available in Cisco Prime Collaboration, you can select the option All Customers from the global customer selection list. You can further select specific customer(s) from your All Customers group.
Note | The Enterprise dashboards (End-Users Impact, Endpoints Utilization, Infrastructure, Topology, Contact Center Topology, depending on the licenses you have) in Cisco Prime Collaboration do not filter content by default through the global customer selection field. If you select another customer through global selection the user interface will refresh and the home page showing the Customer Summary dashboard appears. To change the customer you need to click the customer name from the Customer Summary dashboard. |
For more information on how user roles will also determine the information available to you, see Prime Collaboration Assurance-Advanced User Roles.