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The Endpoint Diagnostics dashboard displays the details of all video endpoints.
For Cisco Prime Collaboration Release 11.1 and earlier
For Cisco Prime Collaboration Release 11.6 and later
You can add any of the endpoints to the watch list to troubleshoot them further.
The Add to Watch List and Remove from Watch List is also present in the Endpoint 360° View. The Add to Watch List enables you to add a conference to the watch list. It is enabled for both Not In Use and In Use endpoints. For Not In Use endpoints, the troubleshooting starts when the endpoint joins a conference. For In Use endpoints, the troubleshooting starts immediately.
For Cisco Prime Collaboration Release 11.5 and later
Note | You do not need to add any of the endpoints to the watch list to troubleshoot them further. |
You can filter endpoints based on device type, using the Device Group pane on the left of the page. For more information, see Manage Device Groups.
The Endpoint Diagnostics dashboard displays the details of all the video endpoints.
You can filter endpoints based on device type, using the Device Group pane on the left of the page. For more information, see Manage Device Groups.
Choose to view the Endpoints Diagnostics dashboard. The following table describes the information displayed in the Endpoint Diagnostics dashboard.
Note | For Cisco Prime Collaboration Release 11.5 and later You can view the details of Peripherals (such as camera, and microphone) that are connected to a video or TelePresence endpoint that runs in TC/CE software. This is applicable to SX, MX, and EX series of endpoints. For Cisco Prime Collaboration Release 11.6 and later You can view the details of Peripherals (such as camera, and microphone) that are connected to a video or TelePresence endpoint that runs in TC/CE software. This is applicable to SX, MX, DX with CE image, and EX series of endpoints. ciscoDX70 and ciscoDX80 with CE image does not support Endpoint diagnostics. |
If you have deployed Cisco Prime Collaboration in MSP mode, you can see the customer to which that endpoint belongs to. If you have deployed Cisco Prime Collaboration in Enterprise mode, you can see the assurance domain to which that endpoint belongs to. You can filter on the Model, Device Pool, Cluster Name, and Switch IP Address columns. Click the Filter icon and then click the drop-down list arrow on these columns. The popup window displays the list.
You can export the endpoints diagnostics dashboard as a .csv or pdf file. This file contains the exact data that appears in the user interface.
You can click the quick view icon to view the Endpoint 360° View.
To change the visibility of an endpoint, click Edit Visibility. You see the current visibility of the endpoint. If you have made any changes, click Save. For more information, see Realtime Visibility of an Endpoint. You can also see the visibility status of the endpoint in the Endpoint 360° View, if you point at the icon just before the endpoint name.
The Add to Watch List and Remove from Watch List is also present in the Endpoint 360° View. The Add to Watch List enables you to add a conference to the watch list. It is enabled for both Not In Use and In Use endpoints. For Not In Use endpoints, the troubleshooting starts when the endpoint joins a session. For In Use endpoints, the troubleshooting starts immediately.
Note | If you have deployed Cisco Prime Collaboration in MSP mode, the Video Test Call feature is not available. |
You can view the list of unknown endpoints by selecting Predefined > Unknown Endpoints in the Device Group Selector pane on the left side of the user interface.
By default, the auto refresh functionality is disabled for the Endpoints Diagnostics page. To enable or disable auto refresh for every two minutes, check the Auto Refresh check box at the top right corner of the user interface.
If you disable auto refresh functionality and log in to the application later, the functionality is still disabled. Check the Auto Refresh check box again, for it to work as expected.
Note | For Cisco Prime Collaboration Release 11.5 and later When an audio or a video endpoint is moved from one Unified Communications Manager cluster to another Unified Communications Manager cluster, Cisco Prime Collaboration only displays the device information of the cluster where the endpoint is currently registered. You can view the device information of some of the fields (for example, Device Pool) only after nightly cluster discovery. As a result, Cisco Prime Collaboration displays an unregistered endpoints count mismatch between the previous Unified Communications Manager cluster and the current cluster. You can view the correct unregistered endpoints count, after the previous entries are purged in Unified Communications Manager. |
This view displays the end-user information (such as the username, email-id, office phone, and mobile phone numbers) associated with Cisco Unified Communications Manager or TelePresence Management Suite (TMS) endpoints. Photograph and location details for the end user are displayed only if Cisco Prime Collaboration is integrated with LDAP and the username details matches with LDAP details.
Access the following tabs in this view:
Endpoints—Displays the managed endpoints associated with the end user. This endpoint includes,
Last Call Quality—Categorized as good, accepted, or poor; this field describes the call quality of the most recently ended call. Cross launches to CMR Report-for endpoints registered to CUCM or Alarms page-for endpoints registered to TMS is available.
Calls (24 Hours)—Number of calls the endpoint was involved in the last 24 hours. This field has cross launches to the CDR Report-for endpoints registered to Unified CM and All Conference Summary Report-for endpoints registered to TMS.
Registration Status—Displays the registration status of the end user. For a registered end user whose call is in progress, a green icon with call in progress indicator is shown. A red icon for an unregistered end user and a gray icon if the status of the end user is unknown.
Service—Service of the most recently ended call. (Audio only or Audio and Video)
Endpoint Model—Displays the endpoint model. When you click, it cross-launches to Endpoint Diagnostics page.
Active Conferences—Displays the endpoints of the end user that are currently engaged in a call. The details of the device are tracked from Conference Diagnostics. This Active Conferences includes,
You can create point-to-point video test calls between two video endpoints in managed state, to test your network. You can see events and alarms, conference statistics, endpoint statistics. Only the CTS, C and EX series codecs are supported for this call.
Task | Description | ||||
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The Add Test Call pop up window appears, where you can click on the IP address of the endpoint to launch its application. The default option is to run the test call immediately but you can schedule the call also. For CTS endpoints select the SIP protocol only. For Ex and C Series endpoints you can choose between H.323 and SIP protocols, provided these endpoints are registered using these protocols. When you click the Add Call button, a message appears to notify you that the call has been added successfully. The scheduled call details can be seen on the Conference Diagnostics page. You can see events and alarms, conference statistics, endpoint statistics . This information is available for completed test calls also. You can stop the call immediately if it causes a problem on the network. |
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Stop a running video test call |
You can stop a video test call which is in progress if it hampers your network. To stop a call, select the test call from the Conferences Diagnostic page, by setting the filter to Test Call Conferences. Hover around the conference subject to launch the 360° Conference View, and click the Stop Call icon to stop the in progress video test call. Test call lasts for around 5 minutes, after which it automatically stops. |
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Edit a scheduled video test call from Video Test Call Configurations page You can also view or delete video test calls from the same page. |
To edit a video test call, click Edit, and reschedule or run the call immediately by clicking Save. A message appears to notify you that the call has been modified successfully. |