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You can upgrade to Cisco Prime Collaboration 11.0 and later from a small, medium, large, or very large deployment using the appropriate upgrade application bundle available on Cisco.com.
For Cisco Prime Collaboration Release 11.1 and earlier
You must review the System Requirements section and the Prerequisites sections under the respective sections, before you perform an upgrade.
We recommend that you take a full backup of your machine, and/or the OVA snapshot. If you do not take a backup, you cannot bring back your old system intact if there is an upgrade failure, since rollback is not possible.
Synthetic Test Center
For Cisco Prime Collaboration Release 11.1 and earlier
Before performing an upgrade from 11.0 to 11.1, you must export the Synthetic Tests under
from the 11.0 server and import the exported Synthetic Tests to 11.1 server after the upgrade .Before performing an upgrade from 11.0 to 11.5, you must export the Synthetic Tests under from the 11.0 server and import the exported Synthetic Tests to 11.5 server after the upgrade .
While upgrading to Cisco Prime Collaboration 11.0 and later in very large deployment, first you must upgrade the database server and then upgrade the application server. To upgrade the database server follow the steps (Step2—Step10) in the section Perform a Cisco Prime Collaboration Assurance Upgrade (Includes Analytics).
We do not recommend that you upgrade from Cisco Prime Collaboration 9.x or 10.x to Cisco Prime Collaboration 11.0 SP1 directly. You must first upgrade from Cisco Prime Collaboration 9.x or 10.x to Cisco Prime Collaboration 11.0 and then to Cisco Prime Collaboration 11.0 SP1.
We do not recommend that you upgrade directly to a different Cisco Prime Collaboration Deployment model than what you currently have in Cisco Prime Collaboration 10.x , for instance, from Cisco Prime Collaboration 10.x small deployment model to Cisco Prime Collaboration medium deployment model.
Or
![]() Caution | We recommend that you take a snapshot of the VMware instance before you start the upgrade so that you have a clean backup in place to be used if the database is corrupted during the upgrade. |
![]() Note | Running commands that are not documented in this document might result in errors. |
To upgrade to Cisco Prime Collaboration 11.0 or later Assurance, ensure that you have reviewed the prerequisites, and then perform the following steps:
Step 1 | Shut down the Cisco Prime Collaboration 10.x,11.0, or 11.1 virtual machine, and then update the CPU and RAM settings to ensure that you meet the system requirements. See the prerequisites in Upgrade Cisco Prime Collaboration Assurance. |
Step 2 | Download the Cisco Prime Collaboration Assurance application bundle from Cisco.com and place that application bundle on an FTP/SFTP server. |
Step 3 | Verify whether
the Message Digest 5 (MD5) checksum of the Cisco Prime Collaboration Assurance
application bundle matches with the value in the download site.
To view the MD5 checksum of the Cisco Prime Collaboration Assurance application bundle available in Cisco.com site, hover your mouse pointer on the filename. |
Step 4 | Turn on the Cisco Prime Collaboration 10.x, 11.0, or 11.1 virtual machine. |
Step 5 | Log in to the Cisco Prime Collaboration server as the administrator through the virtual machine console using the vSphere Client. |
Step 6 | Create a
repository.
admin# configure terminal admin(config)# repository repository name repository name is the name of repository that you create. |
Step 7 | Link the URL for FTP server directory with locally created repository. |
Step 8 | Stop the
services. As the admin user, enter the following commands:
admin#
application stop cpcm
Wait approximately 10 to 15 minutes for all the processes to stop, after which you receive a message indicating the successful completion of the command. To confirm if the processes have stopped, run the command show application status cpcm. |
Step 9 | Upgrade the
Cisco Prime Collaboration Assurance application.
application upgrade
<application bundle name><repository
name>
For example, if the repository name is test, run the following: admin# application upgrade PCAssurance-appbundle-version number.xxxx.x86_64.tar.gz test |
Step 10 | Enter
yes to save the current ADE-OS running
configuration.
The duration of the upgrade process depends on the system data
and the deployment model. The upgrade process can take approximately 30 minutes
for small deployment model, and up to 4.5 hours for a very large deployment
model. During the upgrade, messages appear on the admin console indicating the
progress of the upgrade. Wait for the upgrade successful message.
To verify whether the upgrade is successful, run the following command: show version This command displays the Cisco Prime Collaboration Assurance version details. After the upgrade completes, wait for ten minutes for the system to be up. In case of issues, check the /var/log/ade/ADE.log and /var/log /cpcmupgrade.log files. If there is an Application failed to start error in the upgrade console, stop all the processes and run the start command again. application stop cpcm application start cpcm |
Step 11 | If you have deployed Cisco Prime Collaboration Assurance - Standard, you can start using the application. For Cisco Prime Collaboration Assurance - Advanced 11.0, you must rediscover the devices. For details on how to rediscover the devices, see the "Rediscover Devices" section of "Discover Devices" chapter in Cisco Prime Collaboration Assurance Guide - Advanced. For Cisco Prime Collaboration Assurance - Advanced 11.1, you must rediscover the devices. For details on how to rediscover the devices, see the "Rediscover Devices" section of "Discover Devices" chapter in Cisco Prime Collaboration Assurance Guide - Advanced.. |
![]() Note | While upgrading Cisco Prime Collaboration Assurance very large OVA, you can choose to either upgrade to Cisco Prime Collaboration Assurance and Cisco Prime Collaboration Analytics or Cisco Prime Collaboration Assurance only. If you want to enable Cisco Prime Collaboration Analytics during the Cisco Prime Collaboration Assurance upgrade, you require two virtual machines—Database and Application.. For more information on how to enable and disable Cisco Prime Collaboration Analytics 11.0, see the "Prime Collaboration Analytics Licensing" section of "Overview of Prime Collaboration Analytics Licensing" chapter in Cisco Prime Collaboration Analytics Guide. For more information on how to enable and disable Cisco Prime Collaboration Analytics 11.1, see the "Prime Collaboration Analytics Licensing" section of "Overview of Prime Collaboration Analytics Licensing" chapter in Cisco Prime Collaboration Analytics Guide. |
After upgrading Cisco Prime Collaboration Assurance, run the following script to ensure that the new features work as expected.
To run the script: