This section applies
only if you have deployed Cisco Prime Collaboration in MSP mode.
The MSP mode provides
multiple customer views. This option is used in managed service provider
environments. This view enables you to manage networks and to host services of
multiple customers that are being managed by Cisco Prime Collaboration. You can
associate devices to customer.
You can choose if you
want all existing managed endpoints or subscribers registered to a publisher
inherit the customer name from the publisher. For more information, see
Add Devices— Auto Discovery.
You can assign
multiple customers to a user. For more information on creating a user, see
Add a User.
Administration > Customer
Customer Management page, click
||In the General
Info page, enter the required details, and click
Devices/Device Group page, select the appropriate devices, and click
Save. A message appears asking you to confirm the
assigning of customers to the selected device(s). If you want to associate the
registered endpoints to the customer to which the publisher or seed device such
as Unified CM or VCS is associated, select the
Registered Endpoints also check box. A message notifies that the
devices are associated with the customer.
On the Cisco Prime
Collaboration home page, you can select customers and filter information
accordingly. Rest your mouse over the quick view icon next to the Customer
field at the top-right corner of the Cisco Prime Collaboration user interface.
You can select one or more customers for which you want to see data for. You
can also select multiple customers at the same time by selecting All Customers
to see aggregate information for all customers. By default, data is displayed
for all the customers.
If you have logged in
Cisco Prime Collaboration as a user associated with particular customers in
Cisco Prime Collaboration, you can select the option All My Customers from the
global customer selection list. You can further select specific customer(s)
from your All My Customers group.
If you have logged in
Cisco Prime Collaboration as a user or globaladmin associated with all
customers available in Cisco Prime Collaboration, you can select the option All
Customers from the global customer selection list. You can further select
specific customer(s) from your All Customers group.
The Cisco Prime
Collaboration user interface filters and shows only the information for the
selected customer(s) from the global selection field, across all features such
Device Work Center,
and Alarms and Events page.
dashboards (End-Users Impact, Endpoints Utilization, Infrastructure, Topology,
Contact Center Topology, depending on the licenses you have) in Cisco Prime
Collaboration do not filter content by default through the global customer
selection field. If you select another customer through global selection the
user interface will refresh and the home page showing the Customer Summary
dashboard appears. To change the customer you need to click the customer name
from the Customer Summary dashboard.
For more information
on how user roles will also determine the information available to you, see
Assurance-Advanced User Roles.