PrefaceThis guide will help you to set up, administer, and manage Prime Collaboration. See this guide, to perform the following tasks:
- Set up the Prime Collaboration server with user credentials and license files.
- Integrate Cisco Prime Assurance and Cisco Prime Provisioning, if you have purchased them.
- Add device credentials to manage devices using Prime Collaboration.
- Discover devices using various methods based on the device you want to manage.
- Define polling parameters to keep the inventory database up-to-date.
- Monitor inventory.
- Configure monitoring parameters, such as JTAPI credentials, for voice and video endpoints.
- Track call quality for voice and video endpoints.
- Troubleshoot network-related call quality issues such as latency, jitter, and packet loss.
- Test the readiness of voice endpoints using the Cisco IOS IP SLA technology.
- Plan future deployments for video endpoints using the Cisco IOS IP SLA and VSA technologies.
- Generate standard and interactive reports.
- Define threshold parameters to monitor faults.
- Define notification services to receive e-mail alerts on events and alarms.
- Customize events that you want to monitor in your network.
- Manage faults and rectify issues using other Cisco Prime applications such as Cisco Network Analysis Module and Cisco Prime LAN Management Solution.
- Perform maintenance tasks, such as performing backup and restore.
- Configure the log files for troubleshooting.
This guide is one of multiple short guides for Cisco Prime Collaboration. To perform other Prime Collaboration tasks, such as user management, device management, voice provisioning, network monitoring, and fault management, see Cisco Prime Collaboration Documentation Overview for a list of all available documents.
This guide is for voice and video engineers who are responsible for the configuration, provisioning, inventory, and maintenance of infrastructure-based, real-time collaboration services such as video (TelePresence) and telephony (VoIP), including endpoints, management servers, and service-specific network devices.
Prime Collaboration is deployed on a virtual server. The user must be familiar with virtual server configuration and with UNIX commands using the CLI.
Documentation and Submitting a Service Request
For information on
obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a
service request, and gathering additional information, see
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