Monitoring Cisco MSX Service Status in MSX GUI

Cisco MSX GUI includes a Operator Workspace and Tenant Workspace, that are visible only if users have subscribed to the Cisco MSX Enterprise Access (EA) service pack.

The CiscoMSX GUI has:

  • The Operator Workspace is only visible to operator users. It lists all tenants that the operator is managing and the services they have subscribed to.

    Click on a tenant's tile to see details specific to a tenant in the Tenant Workspace GUI.

  • The Tenant Workspace, which allows tenants to access the information related to their subscribed services.

    The menus that are available in the Tenant Workspace:

    • Services: Display all services subscribed by a tenant, service status, and other service metrics.

    • Sites: Display an overview of the tenant’s sites, site status, and allows access to site details.

    • Devices: Displays an overview of the tenant’s devices, device status, and allows access to device details.

    • Service Controls: Display the custom service controls that are used to manage the services.

    • Offer Catalog: Display existing subscriptions and allows subscribing to new services.

    • Billing: Display billing information about the tenant’s subscriptions.

    • Activity Feed: The Cisco MSX portal allows a tenant to view several events pertaining to the subscriptions, sites, devices, template, and services. The events that are logged in the Events Log window are also used in the Activity Feed. To view the Activity Feed, choose Tenant Workspace > Services. These contextual event feeds are also displayed on the Sites Overview window and Devices Overview window.


Note

Only users with operators permission can view the Operator Workspace.

The figure below shows the Operator Workspace:

Figure 1. Operator Workspace

Note

Only a user with the permissions to manage this Tenant can access the Tenant’s Workspace.

The figure below shows the Tenant Workspace:

Figure 2. Tenant Workspace

Viewing Tenant Workspace

A Tenant Workspace allows tenants to access the information related to their subscribed services.

Tenant Workspace is divided into three areas:
Panel

Panel Name

 Displays References
1

Top-Level Panel

The following:

  • Services: Display all services subscribed by a tenant, service status, and other service metrics.

  • Sites: Display an overview of the tenant’s sites, site status, and allows access to site details.

    Note 

    Displays only the sites that have latitude and longitude. For more information, see Monitoring Cisco MSX Site Status.

  • Devices: Displays an overview of the tenant’s devices, device status, and allows access to device details.

    Note 

    Displays both mapped or unmapped sites or devices.
2

Service Panel

 Displays the next steps that can be performed on the subscribed services.
3

Activity Feed

 Events pertaining to the subscriptions, sites, devices, template, and services. The events that are logged in the Events Log window are also used in the Activity Feed. These contextual event feeds are also displayed on the Sites Detail window and Devices Detail window.

Monitoring Cisco MSX Site Status

The Cisco MSX platform provides the overall site status updates based on the health status of the devices attached to the site. The site status are categorized as critical, poor, fair, good, and unknown. The device health status are categorized as Up, Down, and Unknown.

The status of devices in the Cisco MSX system are updated periodically. The health updates are triggered by monitor microservice. The device beat constantly pings the device and the monitor microservice queries the data produced by the beat to update the health status.

Using this procedure, you can view the site status.

Procedure

Step 1

Log in to the Cisco MSX portal using your credentials.
Step 2

From the left pane, choose Tenant Workspace > Sites.

The Sites Overview window is displayed.

Step 3

To view the status of one site, hover the mouse pointer over the Site icon on the map view. The site name and its corresponding status are displayed.

Step 4

Click the Site icon to land on the Site Overview window. Alternatively, you can use the list view or the tile view to access Site Overview window. The list view of the sites appear on the right pane and its corresponding site status are also indicated.

Hover the mouse pointer on the Sites to know the aggregate site status data.

The table below describes the site status calculation:

Table 1. Calculating the Site Status

Device Condition

Severity Number

Site Status

Site Overall Status Icon

No device.

1

Good

Green

All devices are Up.

1

Good

Green

All devices are down.

7

Critical

Red

All devices are unknown.

3

Unknown

Gray

Devices with different health status.

Values correspond to the device with the highest severity number.

The figure below displays the status of the individual site and aggregated sites:

Figure 3. Site Status

Viewing an Event Log

Using this procedure, you can view an event log.

Procedure

Step 1

Log in to the Cisco MSX portal using your credentials.
Step 2

From the left pane, click Event Log.

The Event Log window is displayed.

Step 3

From the Event Log screen, filter the event log records. Select the available tenant from the drop-down. You can filter these events by severity and time frame. To list event logs for a specific duration, select the Custom Range and specify the dates.

The figure below displays the Event Logs window:

Figure 4. Event Logs