User Guide for Cisco Hosted Collaboration Mediation 1.1

A - C - D - F - H - M - O - P - R - S - T -

Index

A

Adding Portlets 1-10

Add Application dialog box 1-10

content area 1-10

list of portlets 1-10

Search Applications field 1-10

Administration Portlets 2-4

Customer Administration Launch Point 2-4

Add Customer 2-5

Add Domain 2-5

Delete Customer 2-5

Delete Domain 2-5

Edit Customer 2-5

Edit Domain 2-5

Helper Phone 1 2-8

Helper Phone 2 2-8

JTAPI Password 2-8

JTAPI Username 2-8

Nearest IP SLA Device IP 2-8

Phone Number 2-8

View Customer 2-5

View Domain 2-5

virtual machines (VMs) 2-10

VM Configuration 2-10

Customer Cross Launch portlet 2-11

CUOM 2-12

FMS Alarm 2-12

polling interval 2-13

refresh frequency 2-14

SLV 2-12

UCSM Alarm 2-12

vCenter Alarm 2-12

Quick Launch portlet 2-14

add a URL 2-15

delete a URL 2-16

edit a URL 2-16

User Administration portlet 2-16

Available Customers 2-19

delete a user 2-20

edit a user 2-20

Selected Customers 2-19

User Configuration 2-19

User ID 2-16

view a user 2-21

Architecture 1-3

authorization policy 1-3

HTTP and HTTPS protocols 1-3

JBoss Clustering 1-3

portlets 1-3

Scheduler 1-3

C

Cisco Unified Communications Manager (CallManager) 2-28

D

Dashboard portlets 2-21

Alarm Summary portlet 2-21

Alarm Mapping 2-25

Alarm Summary Information 2-23

Cleared 2-23

Color Scheme Used 2-24

Critical 2-23

domain manager specific alarms 2-24

Green Icon 2-25

Information 2-23

Node 2-25

Red Icon 2-25

RequireAck 2-23

Summary 2-23

Total 2-23

Warning 2-23

Phone Summary portlet 2-27

Configured 2-28

Customer 2-28

Phone Inventory 2-28

Registered 2-28

Unknown Phones 2-28

Unregistered 2-28

Diagnostics Test portlet 2-28

advanced diagnostic tests 2-31

N-2-N 2-32

node-to-node tests 2-32

synthetic tests 2-31

basic test 2-29

Phone IP 2-28

phone status testing 2-29

Test 2-28

Type 2-28

F

Filtering Option 2-1

Advanced Filter 2-3

Filter by Example 2-2

manage quick filters 2-2

Quick Filter 2-2

Remove Criteria 2-3

H

HCM Dashboard Troubleshooting

Troubleshooting Tools A-1

HCM Dashboard User Interface 1-9

About 1-10

Add Portlet 1-9

Change Layout 1-10

Cisco Logo 1-9

Help 1-10

Log Out 1-10

Navigation Bar 1-9

Portlet 1-9

Hosted Communications Services (HCS) 1-2

M

Mediation Layer

VOSS connector 1-2

O

overview

ACS 1-2

Cisco Fabric Manager Server 1-2

Cisco Unified Computing System Manager 1-2

Cisco Unified Operations Manager 1-2

domain managers 1-1

JBOSS_HOME 1-2

VMware vCenter 1-2

P

Portlets 1-12

Column Header Row 1-13

Look and Feel 1-12, 1-13

Maximize 1-12

Minimize 1-12

portlets 1-12

Portlet Table 1-13

Portlet Title 1-12

Portlet Toolbar 1-12

Remove 1-12

R

Roles 1-14

Admin 1-14

administrative privileges 1-14

admin username 1-14

monitoring privileges 1-14

Operator 1-14

SuperAdmin 1-14

S

Screen Layout 1-11

available layout templates 1-11

Change Layout button 1-11

Layout dialog box 1-11

Navigation Bar 1-11

radio button 1-11

Shared Information/Data Model (SID) 1-2

Starting HCM Dashboard 1-4

credentials 1-4

HCM Dashboard login 1-4

user privileges 1-4

Survivable Remote Site Telephony (SRST) 2-28

T

Troubleshooting A-1

debugging A-4

log file A-4