|
1
|
Analyze
business requirement to define the taxonomy of services
|
-
|
Planning a
Service Design
|
|
2
|
Design your
organization, create people, functional positions, configure user roles, grant
permissions
|
If you plan
to use the roles defined in your LDAP, you should integrate Cisco Prime Service
Catalog with LDAP.
|
- Cisco Prime Service Catalog Integration Guide
- Cisco Prime Service Catalog Administration and Operations
Guide
|
|
3
|
Configuring
Service Items and Service Categories
|
Configuring Categories for grouping services on the Service
Catalog Storefront module. Configuring Service Items. Configuring Service Item
Policy. Define actions governed by policies that will be executed against a
service item instance when certain conditions are met Associating Services for
a Service Item.
|
Configuring
Categories and Service Items
|
|
4
|
Designing
Form for Service Request
|
Configuring Dictionaries Design an Active Form Component that
includes one or more dictionaries. Define Active Form Rules and standards for
dynamic form behaviors or to extract data from standard tables.
|
Configuring
Forms for a Service
|
|
5
|
Designing
Services for Requesting Service Items
|
Configuring Services for Delivering Service Items Configuring
Bundles of Services for automatically ordering services when a customer orders
the bundle (parent). Defining permissions allowed to order a service
|
Configuring
Services and Service Bundles
|
|
6
|
Configuring
Additional Attributes for Services
|
Formatting the service presentation Defining service objectives
Configuring Keywords for Search
|
Additional
Services for Designing Services
|
|
7
|
Designing
Plan for Delivering Services
|
Configuring Delivery Plan (workflows) that contains one or more
tasks that must be completed to deliver a service to a customer. Configuring
authorization, review, and escalation tasks for a service.
|
Designing
Plan for Delivering Services
|
|
8
|
Configuring
Rates and Accounts for Billing
|
Configuring Pricing Configuring Billing rates, User Accounts,
and Agreements for Billing transactions
|
Configuring Rates and Accounts For Billing
|
|
9
|
(Optional)
Configuring Services for Communicating with External Systems
|
If you are
designing a service that communicates with external third party systems such as
VMware vCenter, or Amazon EC2 directly or through CPO, you will need to:
- Configure an external
service item task
- Configure an agent
|
|
|
10
|
Managing the
Services and Its Attributes During Service Requisition
|
Managing the Service Items During the Service Requisition
Retrieving History, Subscription Information from the History Managing
Order-On-Behalf Service Request
|
Managing
the Services and Attributes
|
Feedback