Setting up User Profiles
This chapter contains the following topics:
Setting up User Profiles
You can access
personnel information, preferences, and the work calendar using User Profiles.
You can change your user Profile at any time. The site administrator can also
modify any Profile information using the People component of Organization
The 'Profile' link on
the top banner allows all users to access and change their profile.
In a system where
directory integration is configured to import person information, users should
not change their personnel program using the Information page. Any such changes
would be lost the next time the user profile was refreshed. Instead, contact
your site administrator for assistance in updating your Profile information.
- The Home Organizational Unit is
usually the same as your department's name. This information is used by the
system when services you request must be reviewed or approved by your
supervisor or manager.
- The time zone is used to display
scheduled start and due dates. For service performers, it is also used to
determine the performer's work hours and compute the work time spent on a
The Service Catalog
module is available in multiple languages. By default, only US English is
available in the Preferred Language drop-down list. Other languages can be made
available by adding them to the Language List in the Administration module. See
The languages that
are supported out-of-box are as follows:
Table 1 Supported
For localization of
all other modules, see ‘Localizing Service Catalog Strings’ chapter in
Cisco Prime Service Catalog
Designer Guide .
Service Catalog > Profile > Calendar settings establish
the availability of service team members to perform work.
- Set your work hours and
- Set the holidays on which
you are not available.
When entering Calendar information, the following applies:
- Under Working Hours, change
your standard working hours and days by entering new times in military time
format in the From and To fields. For example, you would enter 23:00 for 11:00
p.m. To indicate a 24-hour day, enter 12:00 as the starting time and 23:59 at
the ending time.
- Enter 0:00 in the From and To fields for days that you do not work.
- Under Add New Calendar Entry, you can change a Working Day to a
Holiday, and vice versa.
Preferences govern the behavior and appearance of Service Catalog.
Service Catalog > Profile > Preferences can control:
- Date Formats.
- Login Module – Users can
choose any module which they can access to appear automatically as soon as they
- Default Service Manager
View – Service performers can set the system to automatically go to the Service
Manager view they use most frequently.
- Default Service Manager
Status (for task search) – Service performers can set the task status search
condition they use most frequently.
- Time Format – 12- and 24-hour clocks are available.
- View Portlets – Allows you to suppress the appearance of the
Authorizations and Service Items portlets on the Service Portal home page. The
Authorizations and Service Items lists are still available via the
corresponding tabs if the user has been granted access to these capabilities.
The Service Portal module prior to version 10.0 contained the My
Workspace and System module page groups by default. These pages were obsolete
in 10.x and will appear if Prime Service Catalog was upgraded from 9.x
versions. As an administrator, you can disable these pages by removing the read
permission of the page from the
Organization Designer > Roles > Anyone role and the pages
will be hidden from all users.
- Use Service Catalog – Select the check box if you want to use the
Service Catalog module.
- Authorization Delegate information – This person can perform
authorizations for you during the time period you specify using the Delegation
Start Date and Delegation End Date fields.
Viewing User's Last Login Details
You can view the user's last login details such as IP Address and
Timestamp in the Prime Service Catalog user interface from the
The last user login details with the specified date format is displayed
Configuring and Viewing Security Audit Crypto Log Events
Service Catalog maintains audit log files on the Prime Service
Catalog interface to track the login activities of a user.
You can configure the security audit crypto log events by enabling
the option to log the security events. To do this, go to
Service Catalog > Administration >
Settings and enable the
Enable logs for Security Events radio button.
Default is off.
All the audit logs are saved in
server.log file for all the events. The security event
logs are prefixed with
COR-ID=-4724008839792176768::SEC-AUD-Fri Jan 08 12:56:31 IST
2016 : EUI Person Not found or Imported or password error for: fdsfdsf @
To view the audit log files from the UI:
|| Go to
Service Catalog > Administration > Utilities >
Logs and Properties.
Request Center - Log Files from the drop-down
list to display all the logs available on the request center server.
Server - Log Files from the log to read
||Select the log file and click
View File tab to view a particular log file.
|| Select the number of lines from the
Last line drop-down and click
You can view the audit logs for a maximum of 2000 lines.
When one of the security events listed below occurs, it will be
logged in the application server's log file.
Invalid login name or password
Forgot Password and Password Reset
Person Profile Password Reset and Person Password Reset
Password Warning Period
Password Grace Period
Password Expired and Account is Locked