Cisco Prime Service Catalog 11.1.1 Integration Guide
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- March 14, 2018
Chapter: Preface
Preface
Objectives
The Cisco Prime Service Catalog 11.1.1 Adapter Integration Guide explains all of the features you can use to integrate the Cisco Prime Service Catalog (Service Catalog) application to other applications and systems for a complete solution at your site.
Service Catalog is built to integrate with your corporate directory so that it can consume data from that directory to determine each end-user’s department membership, role, and place in the corporate reporting structure. The data in that directory may need to be augmented and transformed at the same time as it is loaded into the Service Catalog database, however, to fulfill the specific requirements of your service catalog. This guide explains how you do just that.
Service Catalog also provides a number of APIs for solving complex service delivery use-cases, including automation, and the submission of service requests and instantiation of service items through a mechanism other than the Service Catalog user interface. Those APIs are fully documented here.
Finally, this guide explains the Service Link module, through which you can configure Agents that orchestrate workflows in external systems.
Audience
This guide is aimed at the individual or team responsible for implementing the Service Catalog application and integrating it with all other corporate systems, including the corporate directory or directories.
New and Changed Information
The following table lists the major changes made to this document for each release.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
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