This chapter contains the following
Cisco Prime Service
Catalog is a self-service portal that allows:
- Users to order new IT services or
modify existing services while ensuring compliance with defined IT policies and
- Organizations to encourage adoption
of standardized services and implement lifecycle management with governance
across internal services such as private cloud services, collaboration,
mobility (BYOD), desktop computing, and external services.
metering using the tracking capabilities and also allows implementing simple
show-back or a more complex charge-back approach.
Overview of Service
module is a Prime Service Catalog module that enables service designers to
design and package services as products, and offer these services for end users
to browse through and order.
Designer, you can:
- Create categories and
keywords that customers may use to search for a particular service
- Design the look and behavior
of service forms, the interactive web page, using which service requisitions
are ordered and tracked in Service Catalog.
- Construct request or service
- Configure authorization
flows from a service delivery perspective
- Configure service ordering
- Link email templates with
processes that require email notifications
The below table
describes the components of the Service Design module.
Table 1 Service Designer
- Create and modify service
groups and service definitions, including the delivery (fulfillment) plan and
presentation of the service, as well as the active form components used by the
- Configure service order permissions.
- Configure authorization flows from a
service delivery perspective.
- Link email
templates with processes that require email notifications.
group of individual data elements (fields) that allow users and service
performers to enter and view data required to fulfill the service request.
Dictionaries are a basic building block of a service form. Create and modify
the dictionaries that specify the data fields required in a service.
modify reusable form components, which specify both the service’s look (via the
configuration of previously defined dictionaries) and feel (via the definition
of rules which can dynamically adjust both the form’s appearance and behavior).
appearance and behavior of a service form is determined by how the dictionaries
and their component fields are configured as part of the
components that are used in the service definition.
components provide the potential for
reusability across service forms. With careful and
thoughtful design, a designer may create an active form component from a
commonly used dictionary, or set of dictionaries, and configure them only once.
Then this form component can be included in as many services as necessary, with
no additional configuration.
services and service categories are displayed in Service Catalog module.
Customers may use categories to search for a particular service.
manage the keywords used in the service catalog search engine. Customers may
use keywords to search for a particular service.
manage the measurable service delivery objectives defined in Service Definition
attributes for services and categories and manage the presentation of
categories on the landing page of Service Catalog module.
service design change history and view the details based on the entity type or
filter by the user name.
All of the above may
not be visible to all users of Service Designer. The components you see when
you choose the Service Designer module correspond with the role you were
granted in Organization Designer. For more information, see the Organization
Design chapter of the
Cisco Prime Service Catalog
Administration and Operations Guide
What is a Perfect
A perfect service
should clearly communicate what the service is and what the expectations
surrounding service delivery are at each stage of the process. Typically, it
should answer these:
- What am I ordering in this service?
- What is included?
- Do I need this
service? (Or, Is this the right service for me?)
- How do I order
- How long will it
take to be delivered?
- How much does it
The service may also
include more detailed information such as:
- Additional task
instructions to the service delivery provider
- A checklist of
sequential tasks that must be completed in order to fulfill the service request
- Safeguards for
when services are delivered late, using conditional statements
End users should be
able to rely on the information they see in Service Catalog. Likewise, the
service definition and expectations should be equally clear to the service team
who will receive the service request and deliver the service.