Due Date is the date and time an individual task, or an entire delivery
plan, should be complete. This date is determined using the durations agreed
upon in the Service Level Agreement or Operating Level Agreements used in
configuring the service.
The date and time is calculated based on the performer's work day, and
is displayed according to the specified time zone of the performer.
Due dates are calculated at the time the requisition is submitted, and
recalculated once all authorizations, if any, are completed. Once
this recalculation is made, the due date no longer undergoes recalculation.
A Service Level Agreement stipulates that a particular service has three
One authorization task - Duration for the authorization task is up
to 8 business hours to complete.
Two delivery tasks - Durations for each delivery task is up to 8
business hours to complete, totalling 16 hours.
Therefore, once the service request is submitted, the due date
calculates based on a duration of 24 business hours to complete: 8 hours for
the authorization and 16 hours for the delivery tasks.
The performer assigned to the authorization task only works 4 hours per
day. Based on this and the 8 hour duration allowed for authorization, the due
date would be 2 days after the scheduled start date and time.
Once the authorization task is complete, then the due date is
recalculated. Due date is no longer based on 24 hours, but rather only 16
hours, the number of hours for delivery after all authorizations are complete.