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Note A temp directory must be present on the root of your hard drive in order for uninstallation to work properly.
The TES master is uninstalled from the Windows Control Panel.
Step 1 Stop all TES components.
Step 2 Exit all Tidal Web clients by selecting File > Exit from the menu for each Tidal Web client that is running.
a. From the Start menu, select Programs > TIDAL Software > TIDAL Service Manager.
b. From the Service list, select Scheduler Master.
c. Click Stop; the light turns to red when the master has stopped.
Once TES components have been stopped, you can begin the uninstallation process.
Step 4 From the Start menu, select Control Panel.
The Control Panel window displays.
Step 5 Double-click Add or Remove Programs.
The Add or Remove Programs window displays.
Step 6 Scroll down the list of programs installed on the machine to the Tidal Scheduler program.
Step 7 Click the Tidal Scheduler program to highlight it.
Step 8 Click Remove to start the uninstallation process.
A confirmation message displays.
Note SNMP services are momentarily stopped when uninstalling the SNMP extension agent. They are restarted when uninstallation is complete.
The Preparing Setup panel displays showing a progress bar. When the progress bar reaches 100%, a Scheduler confirmation dialog displays.
Note On occasion, the master service may not be fully stopped even though the Service Manager says the master has stopped. Uninstalling the master before the master service completely stops displays an error message “Unable to stop service completely.” This message displays when the machine is unable to stop the master service quickly due to the volume of processes. Click OK to close the error message dialog and wait while the machine catches up to complete the uninstallation process. When the uninstallation process finally completes, verify that all files were deleted from the location where the master files resided.
Warning Do not cancel the uninstallation process once it begins or the uninstallation program will not be able to find its files the next time you attempt to uninstall. If you do cancel the uninstall, you will need to contact Technical Services.
Note During uninstallation, a dialog may display indicating that some files are locked because they are shared by other applications. Ignore the locked files and continue with the uninstallation.
Step 11 Repeat to remove other components.
Note If a Client Manager resides on the same machine as the master, the Client Manager must be uninstalled if the master is uninstalled.
Step 12 Once you complete uninstalling components, reboot the machine to clear the registry.
Note If you do not reboot after uninstallation(s), any subsequent installation may fail.
Some files or folders under the Scheduler folder that were created after the installation might not be removed. You may want to manually delete these files and folders. The log file and the database created during installation remain and must be removed in separate procedures.
Step 1 Open a command prompt window.
The Preparing CONSOLE Uninstall screen displays followed by the About to uninstall screen.
Step 4 Click Complete Uninstall to completely remove all features and components of the Master that were installed.
Click Uninstall Specific Features to choose specific features of Master that were installed to be uninstalled.
A status bar is displayed to illustrate the progress of the uninstallation program.
Once the uninstall is complete, the Uninstall Complete screen displays.
The Master for Unix is now uninstalled. Any files that were created after the Master is installed are not removed. Files that were not removed must be manually removed.
Note The uninstallation program only removes the Master files installed at the time of installation. If you created other files in the master directory after installation, these files are not removed. You must manually delete these additional files.
You can also uninstall the Master from the console. The program that uninstalls the Master is one of the files installed during installation of the Master The program, called Uninstall_Master, is in the Master directory created during installation.
To uninstall the Master using the command line:
Step 1 Open a command prompt window.
# sh./Uninstall_Master -i console
The Preparing CONSOLE Uninstall screen displays followed by the About to uninstall screen.
A status bar is displayed to illustrate the progress of the uninstallation program.
The Master is now uninstalled. Any files that were created after the Master is installed are not removed. Files that were not removed must be manually removed.
Step 5 Press Enter to exit the installation.
Note The uninstallation program only removes the master files installed at the time of installation. If you created other files in the master directory after installation, these files are not removed. You must manually delete these additional files.
To uninstall the agent, you must use the Add/Remove Programs utility in the Windows Control Panel.
Step 1 Close the TES client to begin the uninstallation process.
Step 2 Click Start > Settings > Control Panel.
The Control Panel dialog displays.
Step 3 Double-click Add or Remove Programs.
The Add or Remove Programs dialog displays.
Step 4 Scroll down the list of programs installed on the machine to the Scheduler program.
Step 5 Click the Scheduler program to highlight it.
Step 6 Click Remove to start the uninstallation process.
Step 7 When prompted to confirm that you want to uninstall the program, click OK.
Step 8 Click Finish to end the uninstallation process.
Step 9 Reboot the machine to save the changes to the registry.
Note Occasionally, an empty folder may be left in the Start menu after uninstalling Scheduler components. If this occurs, go to the Programs directory and manually delete the empty folder. The installation log file must also be manually deleted.
The Agent for Unix is uninstalled from the command line.
The uninstallation procedure will not be successful if the agent is running. Stop the agent before removing the TES Agent for Unix.
Step 1 Check the status of the agent to verify that it is not running by entering:
Step 2 If the status check shows the agent is not running, proceed to the next step.
If the status check shows the agent is running, stop the agent by entering:
Step 3 Once the agent is stopped, return to the location where you installed the Unix agent.
By default, this location is the /opt directory.
Step 4 At the command prompt, enter:
Step 5 Have your Unix administrator remove the agent directory and its contents.
The TES master is uninstalled from the Windows Control Panel.
Step 1 From the Start menu, select Control Panel.
The Control Panel window displays.
Step 2 Double-click Add or Remove Programs.
The Add or Remove Programs window displays.
Step 3 Scroll down the list of programs installed on the machine to the Client Manager program.
Step 4 Click the Client Manager program to highlight it.
Step 5 Click Remove to start the uninstallation process.
A confirmation message displays.
The Preparing Setup panel displays showing a progress bar. When the progress bar reaches 100%, a confirmation dialog displays.
Warning Do not cancel the uninstallation process once it begins or the uninstallation program will not be able to find its files the next time you attempt to uninstall. If you do cancel the uninstall, you will need to contact Technical Services.
Note During uninstallation, a dialog may display indicating that some files are locked because they are shared by other applications. Ignore the locked files and continue with the uninstallation.
Step 8 Repeat to remove other components.
Step 9 Once you complete uninstalling components, reboot the machine to clear the registry.
Warning If you do not reboot after uninstallation(s), any subsequent installation may fail.
Some files or folders under the Scheduler folder that were created after the installation might not be removed. You may want to manually delete these files and folders. The log file and the database created during installation remain and must be removed in separate procedures.
To uninstall the Client Manager:
Step 1 Open a command prompt window.
# sh./Uninstall_UnixClientManager
The Preparing CONSOLE Uninstall screen displays followed by the About to uninstall screen.
Step 4 Click Complete Uninstall to completely remove all features and components of Client Manager that were installed.
Click Uninstall Specific Features to choose specific features of Client Manager that were installed to be uninstalled.
A status bar is displayed to illustrate the progress of the uninstallation program.
Once the uninstall is complete, the Uninstall Complete screen displays.
The Client Manager for Unix is now uninstalled. Any files that were created after the Client Manager is installed are not removed. Files that were not removed must be manually removed.
Note The uninstallation program only removes the Client Manager files installed at the time of installation. If you created other files in the master directory after installation, these files are not removed. You must manually delete these additional files.
You can also uninstall the Client Manager from the console. The program that uninstalls the Client Manager is one of the files installed during installation of the Client Manager. The program, called Uninstall_ClientManager, is in the Client Manager directory created during installation.
To uninstall the Client Manager using the command line:
Step 1 Open a command prompt window.
# sh./Uninstall_ClientManager -i console
The Preparing CONSOLE Uninstall screen displays followed by the About to uninstall screen.
A status bar is displayed to illustrate the progress of the uninstallation program.
The Client Manager is now uninstalled. Any files that were created after the Client Manager is installed are not removed. Files that were not removed must be manually removed.
Step 5 Press Enter to exit the installation.
Note The uninstallation program only removes the master files installed at the time of installation. If you created other files in the master directory after installation, these files are not removed. You must manually delete these additional files.
The Java client applications that are installed on Windows systems can be uninstalled from the Control Panel.
For UNIX systems, use install.bin -r to uninstall the Java client.
Note If you face issues removing the software, inspect and cleanup the.com.zerog.registry.xml file, located under the user’s home directory (for Unix), or at c:\Program Files\Zero G Registry (for Windows).