60-second Real-Time Transport Protocol (RTP) stream collected by a
MOS is calculated on the sensor.
Call Data Record from Unified Communications Manager. CDRs include data for complete calls and—in Unified Communications Manager versions that support Cisco Voice Transmission Quality (CVTQ)—
MOS is calculated using the CVTQ algorithm.
Data obtained from Unified Communications Manager (
Cisco Unified Communications Manager Express
Cisco Unity Express.
view to optionally display in a pane on the Reports tab. Each user can select a dashboard view or no dashboard view.
A device type, such as a gateway, or a voice and IP communications system type, such as Unified Communications Manager.
View displayed when you select the Views tab. Each user can select a home view.
Specific occurrence of a
SLA, or an element. An instance of an element is a specific device or voice and IP communications system.
A data collector that resides on the Operations Manager or Service Monitor server and collects particular attributes for an instance of an element. Created, controlled, and coordinated by the
SSM Agent on the Operations Manager or Service Monitor server.
A template for creating a
monitor; specifies the device type—or voice and IP communications system type—for which data is collected and the
attributes to collect.
Processes and aggregates data received from
SSM agents. Enables display and configuration of reports, graphs, and views. Includes database.
SSM Administration Console
Separately installable download (automatically installed on
Service Statistics Manager server system). Accessible only to a privileged user. Used to configure groups, security, and SSM agents.
Separately installable download. Creates monitors and coordinates polling for and delivery of data. Must reside on an Operations Manager and on Service Monitor servers. Must connect with only one Service Statistics Manager server. Communicates with the Service Statistics Manager server over TCP.
Service Level Agreement. Enables creation and monitoring of user-defined thresholds through a dashboard and reports.
Cisco Unified Contact Center Express.
Cisco Unified Communications Manager.
A group of graphs or reports organized on a single page (Views tab) or pane (
dashboard view) as clickable thumbnails from which to launch associated graphs and reports.