Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V
Index
A
adding locationsLocation 1B
backupscancelling for Reporting Server 1running for Reporting Server 1Basic Videocall flow model 1before you begin tasksadding a Unified CVP Reporting Server 1adding a Unified CVP VXML Server 1adding a Unified CVP VXML Server (standalone) 1creating a user account 1IVR Service configuration 1launching SNMP monitor 1logging in to the Operations Console 1Bulk Administration menufile transfer 1overview 1bulk file transferlicense files 1script files 1C
call director call flow modeloverview 1call flow models 1Basic Video 1call director using SIP 1Unified CVP VXML Server with ICM lookup 1VRU-only 1Call Servercall control services 1configuration 1configuration settings 1configuring ICM Service 1configuring IVR Service 1configuring SIP Service 1downloading Log Messages XML file 1ICM Service configuration settings 1IVR Service prerequisites 1license thresholds 1uploading Log Messages XML file 1call statisticsIVR service 1SIP Service 1Call Studio scriptselements in reporting data 1Communications Managerconfiguration tasks 1deleting 1finding 1comprehensive call flow modeloverview 1configuration settingsCall Server 1ICM Service 1infrastructure 1IVR Service 1Location 1SIP Service 1SNMP V1/V2C community strings 1SNMP V1/V2C notification destinations 1SNMP v3 notification destination 1SNMP v3 users 1configuration tabsCall Server 1ICM Service 1infrastructure 1IVR Service 1Reporting Server Infrastructure Tab 1Reporting Server reporting properties 1SIP Service 1SNMP V1/V2C community strings 1SNMP V1/V2C notification destination configuration settings 1SNMP v3 notification destination settings 1SNMP v3 user settings 1Unified CVP Reporting Server general information 1Unified CVP VXML Server 1Unified CVP VXML Server properties 1configuringWeb Services 1configuring courtesy callback system-level 1Control Centerediting a device configuration 1restarting a server 1shutting down a server 1sorting servers 1using 1viewing device status 1viewing devices by device pool 1viewing devices by type 1viewing infrastructure statistics 1creating a user accountprerequisites 1CVPLogMessages.properties file 1CVPLogMessages.xml fileediting 1D
data retentiondefault number of days 1databaseviewing details 1default device pool 1deletingLocation 1deployingLocation 1Realtime Database 1deployment statesreasons for failure 1deployment statusWeb Services 1devicefinding 1viewing device statistics 1Device Management menu 1Call Server option 1CUIS option 1Device Past Configurations option 1Device Versions option 1Gateway option 1ICM Server option 1Media Server option 1overview 1Recording Server option 1Reporting Server option 1SIP Proxy Server option 1Speech Server option 1Unified CM option 1VXML Server (standalone) option 1VXML Server option 1device poolviewing device statistics 1device poolsadding 1adding or removing a device 1adding or removing a media server 1default 1deleting 1description 1editing 1finding 1device statisticsgateway 1Reporting Server 1viewing 1device status 1down 1not reachable 1partial 1up 1viewing 1device versionsviewing 1device views 1devicesadding a Unified CVP Call Server 1assigning SNMP community string 1editing configuration 1offline view 1online view 1restarting a server 1shutting down a server 1sorting servers 1viewing 1viewing by device pool 1viewing by type 1viewing infrastructure statistics 1viewing properties 1viewing status 1viewing Unified CVP Call Server statistics 1Dialed Number Patterndisaster recoveryexporting system configuration 1importing system configuration 1E
editing locationsLocation 1error handling 1eventsseverity levels for 1exportingsystem configuration 1F
features and benefitsUnified CVP 1file transfer 1license 1single script file at a time 1filters for reportingUnified CVP VXML Server 1finding locationsLocation 1G
gatewayadding 1configuring 1deleting 1executing IOS commands 1finding 1statistics 1supported IOS commands 1transferring file 1transferring script files 1viewing statistics 1H
Help menuabout 1contents 1this page 1I
IC Serverfinding 1ICM Serveradding 1configuring 1deleting 1finding 1ICM Serviceconfiguration settings 1configuring 1importingpreviously configured Windows SNMP V1 community strings 1system configuration 1Informix userchanging password 1infrastructureconfiguration settings 1configuring on Call Server 1infrastructure statisticsdescriptions 1viewing 1inserting site identifiersLocation 1IOS commandsIVR Serviceconfiguration 1configuration settings 1prerequisites for configuring 1statistics 1L
licenseapplying to a Reporting Server 1license filestransferring multiple files 1license thresholdsCall Server 1licensingport licensing 1statistics 1Unified CVP 1load balancingSIP calls 1Location 1configuration settings 1log messagesCVPLogMessages.xml 1logging inOperations Console 1logging outOperations Console 1M
main Cisco Unified Customer Voice Portal pageOperations Console 1media serveradding 1adding and removing from a device pool 1finding 1using with Unified CVP 1menu optionsfor Operations Console 1MIB2 system groupconfiguring 1My Account screen 1N
not reachable device status 1notification destinationsSNMP v3 configuration settings 1O
offline device view 1online device view 1Operations ConsoleControl Center 1logging in 1logging out 1main Cisco Unified Customer Voice Portal page 1menu options 1overview 1P
passwordschanging reporting database user 1past device configurationapplying 1finding 1viewing 1pool statistics tabdevice pool 1port licensing 1purgingnumber of days to retain data 1purging data 1R
reportingconfiguring Reporting Server 1reporting databasechanging user passwords 1reporting filtersfor Unified CVP VXML Server 1Reporting Serveradding reporting users 1applying a license 1cancelling backups 1changing a reporting user's password 1changing reporting database user password 1configuring 1configuring properties 1deleting 1downloading Log Messages XML file 1editing 1finding 1infrastructure settings 1removing reporting users 1running backups 1running purge 1statistics 1uploading Log Messages XMLfile 1viewing database details 1viewing statistics 1reporting usersadding 1changing passwords 1removing 1resource properties file 1restartcall server, reporting server, Unified CVP VXML Server 1S
script filestransferring multiple files 1scriptstransferring to devices 1severitylog messages 1of events 1shut downCall Server, Reporting Server, Unified CVP VXML Server 1SIP Proxy Serverconfiguring for Unified CVP 1deleting 1editing 1finding 1qualified server 1SIP server groupsSIP Serviceconfiguration settings 1configuring on Call Server 1load balancing 1tradeoffs between UDP and TCP 1valid dialed number patterns 1SIP Service call statistics 1SNMPadding MIB2 system groups 1adding V1/V2C community string 1adding V1/V2C notification destination 1deleting a V1/V2C community string 1deleting SNMP MIB2 system groups 1deleting SNMP v3 notification destination 1deleting V1/V2C notification destination 1editing a V1/V2C community string 1editing a V1/V2C notification destination 1editing MIB2 system groups 1finding V1/V2C community string 1finding V1/V2C notification destination 1importing previously configured Windows SNMP V1 community strings 1MIB2 system group 1V1/V2C community strings configuration settings 1V1/V2C notification destination settings 1SNMP menuoverview 1system group option 1v1/v2 option 1v3 option 1SNMP MIB2 system groupadding 1deleting 1editing 1finding 1SNMP monitorlaunching 1prerequisites for launching 1SNMP V1/V2coverview 1SNMP V1/V2Cconfiguring community strings 1SNMP V1/V2c community stringsconfiguring 1SNMP V1/V2C community stringsadding 1assigning to devices 1deleting 1editing 1finding 1SNMP V1/V2C notification destinationdeleting 1editing 1finding 1SNMP V1/V2C notification destinationsadding 1configuration settings 1overview 1SNMP v3adding notification destination 1adding user 1agent overview 1deleting user 1editing notification destination 1editing user 1finding notification destination 1finding user 1notification destination configuration settings 1user configuration 1user configuration settings 1SNMP v3 agent 1SNMP v3 notification destinationsadding 1configuration settings 1deleting 1editing 1finding 1SNMP v3 usersadding 1configuration settings 1deleting 1editing 1finding 1speech serveradding 1applying a license 1configuring for Unified CVP 1deleting 1finding 1statisticsdevice pool 1gateway 1infrastructure 1IVR Service 1licensing 1Reporting Server 1SIP Service 1thread pool 1Unified CVP Call Server 1VXML (Standalone) Server 1VXML Server 1synchronizingLocation 1Systemexporting configuration 1importing a configuration 1System menucontrol center option 1device pool option 1export system configuration option 1import system configuration option 1Location 1overview 1Realtime Database 1service advertisement framework 1SIP server groups 1web services 1system statisticslicensing 1thread pool 1T
TCPversus UDP in SIP deployments 1thread pool statistics 1toolsconfiguring links 1Tools menuadding links 1configure option 1Diagnostic Portal option 1modifying links 1overview 1removing links 1SNMP monitor 1transferring filesgateway 1U
UDPversus TCP in SIP deployments 1Unified Customer Voice Portalintroduction 1Unified CVPkey features and benefits 1licensing 1Unified CVP Call Serveradding 1applying license 1deleting 1editing 1finding 1viewing statistics 1Unified CVP database administratorchanging password 1Unified CVP Reporting Serveradding 1general configuration settings 1prerequisites for adding 1Unified CVP userchanging password 1Unified CVP VXML Serveradding 1applying license 1configuration properties 1configuring 1configuring (standalone) 1creating reporting filters for 1deleting 1downloading Log Messages XML file 1editing 1example filter wildcards 1example reporting filters 1filters for reporting 1finding 1general configuration settings 1prerequisites for adding 1rules for reporting filters 1transferring Log Messages XML file 1uploading Log Messages XML file 1Unified CVP VXML Server (standalone)adding 1applying license 1call flow model 1configuring 1deleting 1editing 1finding 1prerequisites for adding 1Unified CVP VXML Server with ICM Lookupoverview 1Uniform Resource Locators (URLs)adding links to the Tools menu 1modifying links to the Tools menu 1removing links to the Tools menu 1URLadding links to Tools menu 1user accountscreating 1deleting 1finding 1user groupsadding 1adding or removing a user 1assigning roles 1defined 1deleting 1editing 1User Management menuoverview 1user groups option 1user roles option 1users option 1user rolesadding 1assigning access criteria 1assigning to a user group 1defined 1deleting 1editing 1usersadding reporting 1usingWeb Services 1V
viewingLocation 1viewing statusLocation 1VoiceXML filtersexample inclusive and exclusive 1example wildcards 1rules 1VoiceXML platformfeatures and benefits 1VRU-only call flow modeloverview 1VXMLconfiguring Unified CVP VXML Server 1VXML (Standalone) Serverstatistics 1VXML Serverstatistics 1transferring script files 1
Administration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- August 21, 2017
Feedback