This chapter provides information that you need to get started with Cisco Instant Connect. It includes these topics:
Cisco Instant Connect is an application for Apple devices that allows you to use these devices to interact with other participants in a Cisco IP Interoperability and Collaboration System (IPICS) incident, channel, virtual talk group (VTG), and radio.
For information about Apple devices and network configurations that support Cisco Instant Connect, see Cisco IPICS Compatibility Matrix.
Before you can use Cisco Instant Connect, you must download it to your Apple device.
- An Apple device can communicate with the Cisco IPICS server and UMS via a Wi-Fi network connection or via a 3G or 4G connection (see Cisco IPICS Compatibility Matrix for details). If the Cisco IPICS server and UMS is in an internal network, you must use the Cisco AnyConnect VPN Client to access the server. If the Cisco IPICS server and UMS can be accessed by external devices via the public Internet without firewall restrictions, the Cisco AnyConnect VPN Client is not required.
- To allow audio communication, the Cisco IPICS server and the UMS component must be in a network that does not block voice over IP (VoIP) communication.
- If you are using Cisco Instant Connect on a WiFi network and have established an audio connection, you temporarily lose the audio connection if you move to a different network, for example from a WiFi network to a 3G or 4G connection.
- Communication between the Cisco Instant Connect and the Cisco IPICS server that involves logging in and logging out goes over Secure Socket Layer (SSL) and is encrypted and secure. However, audio communication is not encrypted.
- When you view a list of incidents, channels, VTGs, and radios, the information in the screen updates automatically. By default, this update occurs every 10 second if you are using Cisco Instant Connect on a WiFi network or every 60 seconds if you are using a 3G or 4G connection. You can change a default update interval by using the IPICS Server Settings options as described in the “Using the Settings Screen” section
- If a Cisco IPICS server fails while you are logged in from Cisco Instant Connect, and if high availability is configured for the Cisco IPICS server, you can log back in by identifying the primary server, and the system redirects you to the secondary server automatically. If you are logged in to the secondary server when fallback occurs, you are reconnected to the primary server automatically.
For related information about the Cisco IPICS server, see the Cisco IPICS documentation.
Obtaining Cisco Instant Connect
Cisco Instant Connect is available from the Apple App Store. The app name is Cisco Instant Connect [4.9(2). To obtain this app and install it on an Apple device, take either of these actions:
- Download the Apple iTunes application to your PC. Next, open iTunes, navigate to Store > iTunes Store > App Store, and download the app. Then sync your Apple device with iTunes. See your Apple device documentation for additional information.
- On your Apple device, launch the App Store application and download the app.
After you install the app, it appears on your Apple device as Cisco Instant Connect.