Symptom Cannot log in to the Cisco IPICS server.
– A user name and password are not configured for you on the Cisco IPICS server
– Your Android device does not have WiFi, 3G, or 4G connectivity
– The Cisco IPICS server is down or unreachable
– High availability is configured for the Cisco IPICS server, a failover has occurred and the secondary server has become the active server, but you have never logged in to the primary server or your Android device has not yet received information about the secondary server
– Make sure that a Cisco IPICS administrator or operator configures you as a Cisco IPICS user
– Make sure that your Android device has network connectivity
– If high availability is configured, try logging into the secondary IPICS server from Cisco Instant Connect. If that attempt also fails, try logging into a Cisco IPICS server from a web browser to verify whether the server is reachable. If the server is reachable, and you have multiple versions of Cisco Instant Connect (or Cisco Instant Connect SDK-based applications) installed on your Android device, try using the Android Application Manager to force stop all of these apps. For additional assistance, contact your system administrator for further assistance.
– If you have never logged in to the primary Cisco IPICS server and a secondary is the active server due to a failover, log in to the secondary server
Symptom Cisco Instant Connect cannot transmit or receive audio.
– Your Android device is not operating on a wireless network
– The UMS component is down or unreachable
Recommended Action To reestablish a connection, wait, and reconnection starts automatically.
– Make sure that you are using a WiFi connection and that your Android device is in range for the connection
– Make sure that your Android device is on the same wireless network as the Cisco IPICS UMS component
– Contact your system administrator to make sure that the UMS component is up and reachable
– Contact your Cisco IPICS dispatcher to determine whether there is an active talkline
Symptom Audio from your Android device is transmitted at a low volume.
Possible Cause Some Android devices include two internal microphones. When you choose to use the internal speaker (as described in the “Using the Settings Screen” section), the microphone at the bottom of the device becomes active. When you choose to use an external speaker, the microphone at the top of the device becomes active.
Recommended Action Speak into the active microphone. If you are using a Bluetooth headset, make sure that the headset is sufficient charged. Some devices have a low microphone sensitivity, in which case, it might be necessary to increase the Mic Gain option in the Cisco Instant Connect Settings screen. (Be aware that setting a high Mic Gain values degrades audio quality.)