The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This preface describes who should read the Catalyst 6500 Series Content Switching Module Installation and Configuration Note, how it is organized, and its document conventions.
Note Except where specifically differentiated, the term "Catalyst 6500 series switches" includes both Catalyst 6500 series and Catalyst 6000 series switches.
This publication does not contain the instructions to install the Catalyst 6500 series switch chassis. For information on installing the switch chassis, refer to the Catalyst 6500 Series Installation Guide.
Note For translations of the warnings in this publication, see the "Safety Overview" section.
Only trained and qualified service personnel (as defined in IEC 60950 and AS/NZS3260) should install, replace, or service the equipment described in this publication.
This publication is organized as follows:
This publication uses the following conventions:
Notes use the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.
Tips use the following conventions:
Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but it could be useful information, similar to a Timesaver.
Cautions use the following conventions:
Safety warnings appear throughout this publication in procedures that, if performed incorrectly, may harm you. A warning symbol precedes each warning statement.
For more detailed installation and configuration information, refer to the following publications:
•Site Preparation and Safety Guide
•Regulatory Compliance and Safety Information for the Catalyst 6500 Series Switches
•Catalyst 6500 Series Installation Guide
•Catalyst 6500 Series Quick Software Configuration Guide
•Catalyst 6500 Series Module Installation Guide
•Catalyst 6500 Series Software Configuration Guide
•Catalyst 6500 Series Command Reference
•Catalyst 6500 Series IOS Software Configuration Guide
•Catalyst 6500 Series IOS Command Reference
•ATM Software Configuration and Command Reference—Catalyst 5000 Family and Catalyst 6500 Series Switches
•System Message Guide—Catalyst 6500 Series, 5000 Family, 4000 Family, 2926G Series, 2948G, and 2980G Switches
•For information about MIBs, refer to
http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml
•Release Notes for Catalyst 6500 Series Switches and Cisco 7600 Internet Router for Cisco IOS Release 12.1(8a)E3
Cisco IOS Configuration Guides and Command References—Use these publications to help you configure the Cisco IOS software that runs on the MSFC and on the MSM and ATM modules.
These sections explain how to obtain documentation from Cisco Systems.
You can access the most current Cisco documentation on the World Wide Web at this URL:
Translated documentation is available at this URL:
http://www.cisco.com/web/siteassets/locator/index.html
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
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•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
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We appreciate your comments.
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
https://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
https://tools.cisco.com/RPF/register/register.do
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.