Table of Contents

whatsnew_November2016

What’s New in Cisco Product Documentation

November 2016

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Cisco Product Documentation Resources

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Analytics and Automation Software

None at this time.

Application Networking Services

None at this time.

Cisco Interfaces and Modules

None at this time.

Cloud and Systems Management

None at this time.

Collaboration Endpoints

Describes the features and capabilities included in the Cisco TelePresence DX, MX, and SX series software version CE8.

This release note describes the features and capabilities included in the Cisco TelePresence System Codec C Series, EX Series, SX Series, Profile Series and MX Series software version TC7.

Describes new features and open and closed hardware and software caveats for the Cisco TelePresence System software release IX 8.

Conferencing

Describes the configuration and maintenance of Cisco TelePresence Conductor version XC4.3.

Details new features, issues, and limitations in TelePresence Conductor version XC4.3.

Contains license information for open source components used in Cisco TelePresence Conductor XC4.3.

Describes the configuration, maintenance, and troubleshooting of Cisco TMS 15.2.1.

Describes prerequisites, best practices, and procedures for upgrading to, installing, deploying, and maintaining Cisco TMSXE 5.3. Includes guidance and instructions for redundant deployments.

Describes the installation, upgrade, and initial configuration procedures for Cisco TMSPE 1.8 with Cisco Unified CM.

Helps you set up your video devices and telepresence infrastructure to use Cisco WebEx Meeting Center with Collaboration Meeting Rooms, also known as CMR Cloud.

Connected Safety and Security

None at this time.

Customer Collaboration

Provides all deployment, web-based, centralized interface for setting and displaying configuration information about the cluster.

Describes how to use the Cisco Finesse administration console to configure server settings, reason codes, phone books, desktop layout, workflows, and team resources for Cisco Finesse. It also provides CLI commands supported for Cisco Finesse.

Describes how to use Finesse agent desktop and Finesse supervisor desktop.

Provides an overview of the desktop interface and describes how to use the Cisco Finesse agent and supervisor desktops

Explains the organization of the technical documents for Cisco Finesse Release 11.5(1).

Provides instructions for installing and upgrading Cisco Finesse, as well as preinstallation tasks and requirements, and initial configuration tasks.

Explains how to use the Unified CCE Administration tools to create, configure, and maintain objects such as agents, teams, skill groups, and call types, that are used to operate contact centers in Cisco Packaged Contact Center Enterprise deployments.

Provides details about all documents released for Cisco Packaged Contact Center Enterprise.

Describes optional features that you can enable and configure after installation to extend the functionality of your contact center. This document lists assumptions and prerequisites for the configuration of these features.

Explains how to schedule and run Packaged CCE reports, provides information about reporting capabilities and data sources, and describes report templates.

Explains how to install, configure, and upgrade Cisco Packaged Contact Center Enterprise. This document is prepared for partners and service providers who will be implementing Cisco Packaged Contact Center Enterprise, who are familiar with Cisco contact center applications, and who are experienced regarding the deployment and management of virtual machines.

Provides the steps to perform administrative tasks, configure feeds and campaigns for Unified Contact Center Enterprise Solution customers.

Provides the steps to perform administrative tasks, configure feeds, filters, notifications and campaigns for Unified Contact Center Express Solution customers.

Provides instructions for using the Administration web interface to provision the subsystems of the Unified CCX package and to configure Unified CCX applications.

Describes how data is organized in the Unified CCX databases.

Describes the system administration functions through the Cisco Unified Communications operating system for Unified CCX.

Describes how to use the Unified CCX CTI protocol messages, and provides the CTI protocol message definitions, and provides client application development guidelines.

Describes all of the configuration REST APIs that are available for Unified CCX.

Describes how to use the Unified CCX Editor to develop interactive scripts. It describes how to use the Cisco Editor interface to create interactive scripts.

Describes how to use the Unified CCX Editor to develop interactive scripts. It describes the language used for evaluation expressions in Unified CCX scripts, prompt templates, and grammar templates.

Describes how to use the Unified CCX Editor to develop interactive scripts. It presents the properties of Unified CCX Editor.

Describes all the fields in the Historical Reports and provides the query designs for the Historical Reports.

Explains the deployment options, how to install, upgrade, uninstall, and patch Unified CCX, and how to change a Unified CCX deployment.

Describes all of the operations that are related to Unified CCX: Using the Unified CCX Serviceability interface to configure, monitor, and troubleshoot Unified CCX services and components. Using Real-Time Monitoring Tool (RTMT) to monitor system performance and troubleshoot system problems. Backing up and restoring. Using CLI commands to configure, administer and troubleshoot Unified CCX.

Describes the fields, charts, available views, filters, and grouping.

Describes the call, chat, and email detail records. It describes how to create new reports in a standalone Cisco Unified Intelligence Center.

Describes the features that are available to a user using Unified Intelligence Center.

Provides with references to the documents available for Unified Intelligence Center in the documentation suite.

Provides the user interface functionalities in the Unified Intelligence Center reporting application.

Provides information about user interface and functionality in the Cisco Unified Intelligence Center reporting application.

Lists supported product combinations for active Unified CCX product sets.

Provides instructions on all the pre-installation, installation, and post-installation tasks required to complete the installation of ECE for Packaged Contact Center Enterprise.

Introduces the Administration Console and helps users understand how to use it to set up and manage various business resources.

Introduces the administrator to the chat and collaboration infrastructure within the application. The guide includes instructions on how to set up entry points and templates.

Introduces the administrator to the email infrastructure within the application. The guide includes instructions on how to set up aliases, block unwanted emails and files from entering the system, and handle delivery exceptions.

Provides details about historical reports available in the Reports Console of ECE. Real-time reports are available through Cisco Unified Intelligence Center.

Introduces the administrator to routing and explains how to set up service levels and queues for emails. Workflows that route all email and other activities that are not real-time activities are also discussed in this guide.

Describes how to create custom attributes for business objects.

Describes how agents can use ECE to receive emails and reply to them and conduct chat sessions with customers.

Provides instructions to set up the web browser before logging into the system. Also contains instructions to configure Java, which is required only for administrators of email workflows.

Provides instructions on preparing Unified CCE for integration. Also includes directions for maintaining the integrated ECE over time.

Provides an overview of the system, system architecture, system flow for different types of interactions, deployment models, and links to sizing guidelines.

Provides instructions on all the pre-installation, installation, and post-installation tasks required to complete the installation of ECE for Unified Contact Center Enterprise.

Describes how to monitor queues and users.

Outlines the software specification for ECE. The guide provides details about compatible third-party software requirements and contains links to other documents that provide hardware and bandwidth specifications.

Describes how to install and set up Unified IP IVR.

Provides how to install and upgrade Unified Intelligence Center.

Lists the licenses and notices for open source software that are used in Unified CCX.

Describes the ports utilized in the Cisco Unified Contact Center Express Solution.

Describes system requirements, new and changed features, important notes, and open caveats for Cisco Packaged Contact Center Enterprise and its solution components.

Describes the new features, updated features, and caveats for Unified CCX. Users should read the latest release notes before initially installing or upgrading their Unified CCX system.

Presents a solution-level perspective on designing your contact center enterprise solution. This guide combines design information from Packaged CCE, Unified CVP, Unified Intelligence Center, and several other products.

Provides design considerations and guidelines for deploying Cisco Unified Contact Center Express (Unified CCX).

Explains all Cisco Finesse troubleshooting tips and can be a useful reference for all users.

Describes the Unified CCX troubleshooting tips, and is a useful reference for all users.

Provides information about Finesse-specific VMware requirements, VM-specific software requirements, sizing guidelines, and the Finesse OVA template.

Describes Unified CCX virtualization requirements, guidelines, and procedures.

Data Center Analytics

None at this time.

Hyperconverged Infrastructure

Describes how to use Cisco HX Data Platform to manage and monitor your HX Clusters.

Contains compatibility information and lists the Cisco software versions that can be used with a particular Cisco hardware product or module.

Provides a brief introduction to HX data Platform and describes all the requirements, how to get started with HyperFlex, Cluster configuration, Setting up Multiple clusters, Attaching external storage, and doing a manual install on a bare metal HX server.

Describes the procedure to upgrade Cisco HX Data Platform for 1.8 Release.

Details new features, resolved issues, and open issues in Cisco HX Data Platform Release 1.8.

IOS and NX-OS Software

None at this time.

Optical Networking

None at this time.

Routers

Provides the descriptions and installation instructions for wireless antennas supported on the Cisco Industrial Series Routers. This guide is not intended to replace existing hardware installation guides, software configuration guides, or other sources of information that are product specific. Instead, this guide is intended to provide a single source of antenna information and supported platforms for the Industrial Routers.

Provides information about new features, hardware, software support, and caveats for Cisco ASR 9000 Series Routers.

Provides information about new features, hardware, software support, and caveats for Cisco CRS Routers.

Security

Describes the features, limitations and restrictions (caveats), and related information for Cisco Identity Services Engine, Release 1.4.

Describes the features, limitations and restrictions (caveats), and related information for Cisco Identity Services Engine, Release 2.0.

Servers—Unified Computing

None at this time.

Service Exchange

None at this time.

Software

None at this time.

Storage Networking

None at this time.

Switches

None at this time.

Unified Communications

Describes the configuration and maintenance of Cisco Expressway X8.8.2.

Details new features, issues, changed behavior, and limitations in Cisco Expressway X8.8.2.

Describes the installation, upgrade, and initial configuration procedure for Cisco TMSPE 1.8 with Cisco VCS.

Describes the configuration and maintenance of Cisco VCS X8.8.2.

Details new features, issues, changed behavior, and limitations in Cisco VCS X8.8.2.

Describes how to configure Unified CCX, Unified Communications Manager, IM and Presence Service, Unified Border Element, IOS gateway, and IP phones in a dual stack environment.

Identifies the compatible product software release versions for Cisco Collaboration Systems Releases (CSR) 11.5 to 10.5.

Provides technical information that you need to install Cisco Unity Express Virtual Release 9.0.

Provides step-by-step instructions for deploying a Cisco Expressway system to allow endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager when the endpoint is not within the enterprise network.

Provides step-by-step instructions for deploying a Cisco VCS system to allow endpoints such as Cisco Jabber to have their registration, call control, provisioning, messaging and presence services provided by Cisco Unified Communications Manager when the endpoint is not within the enterprise network.

Contains release information for Cisco Unified SIP Proxy Release 8.5.13.

Contains release information for Cisco Unified SIP Proxy Release 9.1.4.

Contains release information for Cisco Unity Express Virtual Release 9.0.

Describes how to configure Microsoft AD FS 2.0 (Roll-up 3) as Identity Provider on a Windows platform, and enable SAML SSO on Unified Communications applications.

Describes how to configure Mobile and Remote Access (MRA) in a Unified CCE environment.

Describes how to configure Context Service in a Unified CCX environment.

Describes how to configure single sign-on (SSO) in a Unified CCX environment.

Universal Gateways and Access Servers

None at this time.

Video

None at this time.

Wireless

None at this time.

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