Cisco Limited 5 Year RFR (Return for Repair) Hardware Warranty
WARR-5YR-RFR-HW
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Contents
Cisco Limited 5 Year RFR (Return for Repair) Hardware Warranty Terms
Governing Law, Jurisdiction and Venue
Return Material Authorizations
Cisco Limited 5 Year RFR (Return for Repair) Hardware Warranty Terms
The following are special terms applicable to your SP Video, Transport and Access hardware warranty. Your embedded software is subject to the Cisco General Terms (link available below) and/or any SEULA or specific Software warranty terms for additional software products loaded on the device.
Duration of Hardware Warranty: Five (5) Years
Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to repair or replace the defective product, at Cisco or its service center's sole option, and ship the repaired or replacement part, as applicable, for delivery within thirty (30) working days after receipt of the defective product at Cisco's site. Actual delivery times may vary depending on Customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
Hardware. Cisco Systems, Inc., or the Cisco Systems, Inc. subsidiary selling the Product ("Cisco") warrants that commencing from the date of shipment to Customer (and in case of resale by a Cisco reseller, commencing not more than ninety (90) days after original shipment by Cisco), and continuing for a period of the longer of (a) ninety (90) days or (b) as otherwise set forth at https://www.cisco.com/go/warranty, the Hardware will be free from defects in material and workmanship under normal use. The date of shipment of a Product by Cisco is set forth on the packaging material in which the Product is shipped. This limited warranty extends only to the original user of the Product. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on the Cisco Product Warranties web page https://www.cisco.com/go/warranty or a refund of the purchase price if the Hardware is returned to the party supplying it to Customer, freight and insurance prepaid. Cisco replacement parts used in Hardware replacement may be new or equivalent to new. Cisco's obligations hereunder are conditioned upon the return of affected Hardware in accordance with Cisco's or its service center's then-current Return Material Authorization (RMA) procedures.
Restrictions. This limited warranty does not apply if the Hardware (a) has been altered, except by Cisco or its authorized representative, (b) has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Cisco, (c) has been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident; or (d) is licensed for beta, evaluation, testing or demonstration purposes.
EXCEPT AS SPECIFIED IN THIS LIMITED WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY CISCO, ITS SUPPLIERS AND LICENSORS. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED, SUCH WARRANTY IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, THE ABOVE LIMITATION MAY NOT APPLY. THESE WARRANTIES GIVE CUSTOMER SPECIFIC LEGAL RIGHTS, AND CUSTOMER MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. This disclaimer and exclusion shall apply even if the express warranty set forth above fails of its essential purpose.
Limitations and Exclusions of Liability. In no event will Cisco or its licensors be liable for the following, regardless of the theory of liability or whether arising out of the use or inability to use the Hardware or otherwise, even if a party been advised of the possibility of such damages: (a) indirect, incidental, exemplary, special or consequential damages; (b) loss or corruption of data or interrupted or loss of business; or (c) loss of revenue, profits, goodwill or anticipated sales or savings. All liability of Cisco, its affiliates, officers, directors, employees, agents, suppliers and licensors collectively, to Customer, whether based in warranty, contract, tort (including negligence), or otherwise, shall not exceed the license fees paid by Customer to any Approved Source for the Hardware that gave rise to the claim. This limitation of liability for Hardware is cumulative and not per incident. Nothing in this limited warranty limits or excludes any liability that cannot be limited or excluded under applicable law.
Governing Law, Jurisdiction and Venue
If Customer acquired the Product in a country or territory listed below, as determined by reference to the address on the purchase order the Approved Source accepted, this table identifies the law that governs this limited warranty (notwithstanding any conflict of laws provision) and the specific courts that have exclusive jurisdiction over any claim arising under this limited warranty.
| Country or Territory |
Governing Law |
Jurisdiction and Venue |
| United States, Latin America or the Caribbean |
State of California, United States of America |
Federal District Court, Northern District of California or Superior Court of Santa Clara County, California |
| Canada |
Province of Ontario, Canada |
Courts of the Province of Ontario, Canada |
| Europe (excluding Italy), Middle East, Africa, Asia or Oceania (excluding Australia) |
Laws of England |
English Courts |
| Japan |
Laws of Japan |
Tokyo District Court of Japan |
| Australia |
Laws of the State of New South Wales |
State and Federal Courts of New South Wales |
| Italy |
Laws of Italy |
Court of Milan |
| China |
Laws of the People’s Republic of China. |
Hong Kong International Arbitration Center |
| All other countries or territories |
State of California |
State and Federal Courts of California |
The parties specifically disclaim the application of the UN Convention on Contracts for the International Sale of Goods. In addition, no person who is not a party to the General Terms shall be entitled to enforce or take the benefit of any of its terms under the Contracts (Rights of Third Parties) Act 1999. Regardless of the above governing law, either party may seek interim injunctive relief in any court of appropriate jurisdiction with respect to any alleged breach of such party's intellectual property or proprietary rights.
Return Material Authorizations
To Receive a Return Materials Authorization (RMA) Number:
● Please contact the party from whom you purchased the product.
● If you purchased the product directly from Cisco, call Cisco TAC by phone to start a validation of your warranty claim.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: https://www.cisco.com/go/DirTAC.
If you are instructed to return your product under the terms of your warranty and issued an RMA Number, follow these steps:
● Return the unit to Cisco or your network supplier as instructed.
● Your unit will be replaced per the applicable warranty guidelines.
● If you cannot locate your network supplier, you may return the unit to Cisco.
Important Note - All material returned to Cisco must be accompanied by a Return Material Authorization (RMA) number. This number is necessary so that the factory can ensure proper tracking and handling of returned material.
If you do not have an RMA number, Cisco reserves the right to refuse receipt of returned units.
Complete the form below and keep for ready reference.
| Product purchased from: |
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| Their telephone number: |
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| Product Model and Serial number: |
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| Maintenance Contract number: |
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If you have a Cisco SMART Net Total Care service program or other maintenance agreement, request service under your agreement. You can purchase maintenance contracts from your local network supplier or from Cisco directly.
Call the Cisco TAC line if you have contracted for this service. TAC support is not available as part of warranty alone.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: https://www.cisco.com/go/DirTAC.
Cisco General Terms
The Cisco General Terms governing software use is available at the following URL: https://www.cisco.com/go/softwareterms.
Product warranty terms and other information applicable to Cisco products are available at the following URL: https://www.cisco.com/go/warranty.
Consult the above website or your Cisco Sales and Service Representative for a complete listing of Cisco products and applicable warranties.
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: https://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Document ID: EDCS-11619310
Version: 1
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